Michael Rohlinger Email & Phone Number

Austin, Texas, United States

I currently am one of the leaders of the product team for Schwab’s offer management system (O2) which drives the segmentation, preferences, and experiences for millions of clients across all business units including retail, advisor services, and marketing. In 2023 I managed and developed a team of three product team managers and ten product managers, focusing on their growth and development to help support our product and initiatives. In 2024 I transitioned into standing up Product Operations… Show more I currently am one of the leaders of the product team for Schwab’s offer management system (O2) which drives the segmentation, preferences, and experiences for millions of clients across all business units including retail, advisor services, and marketing. In 2023 I managed and developed a team of three product team managers and ten product managers, focusing on their growth and development to help support our product and initiatives. In 2024 I transitioned into standing up Product Operations on our team, identifying and executing on process improvements, managing our product road map, influencing and communicating with various stakeholders across business, product, and technology, crafting and executing our objectives and key results (OKR’s), and running our quarterly PI planning. Show less

Austin, Texas, United States

I was the onboarding product lead responsible for managing a team of 3-4 product managers supporting the retail digital account open experiences at Schwab, a platform which helped clients open over 2 million client accounts in 2022. My main achievement was managing and launching the new onboarding platform from the ground up, migrating traffic from and retiring two legacy platforms while delivering a consistent 2% (or more) increase in account open conversion across the various account types. I… Show more I was the onboarding product lead responsible for managing a team of 3-4 product managers supporting the retail digital account open experiences at Schwab, a platform which helped clients open over 2 million client accounts in 2022. My main achievement was managing and launching the new onboarding platform from the ground up, migrating traffic from and retiring two legacy platforms while delivering a consistent 2% (or more) increase in account open conversion across the various account types. I was responsible for driving all partner and stakeholder management and communications onplatform migration and new features while maintain the product road map and objectives. This included working alongside compliance, legal, fraud, and the many business and technology teams. Show less

Austin, Texas, United States

As a product manager for the onboarding (account open) digital accelerator, I was focused on driving digital transformation at Schwab through the values of bias to action, client centricity, and data driven decision making. I was responsible for executing on our product initiatives and was successful in delivering business outcomes of increased conversion to account funding (+14.5%), client easy score (+5.7) and account open volume (+12.6%). I helped deliver new and enhanced user… Show more As a product manager for the onboarding (account open) digital accelerator, I was focused on driving digital transformation at Schwab through the values of bias to action, client centricity, and data driven decision making. I was responsible for executing on our product initiatives and was successful in delivering business outcomes of increased conversion to account funding (+14.5%), client easy score (+5.7) and account open volume (+12.6%). I helped deliver new and enhanced user functionalities such as Save & Resume, Promotional Offer Codes, Options enrollment, and Roth and Rollover IRA. And I also partnered with key stakeholders and partners to identify business needs and pain points resulting in outcomes such as decreased field call volumes. Show less

Austin, Texas, United States

Product Manager for Digital Self-Service on Schwab.com, specializing in Payment Services & Tax Settings features. Launched multiple large-scale initiatives including eAuthorization for Checks & Journals, Common Reporting Standard (CRS), Card Lock/Unlock, Printable Deposit Slips, & eW8 Enhancements

Austin, Texas, United States

Supported the range of active trader platforms and Rep Order Entry tool, liaising with production support and product development to report bugs and resolve issues. Managed technical and trading outages by providing feedback, client experience, and resolution testing to network & ITO teams as well as distributing field communications within Client Service & Support (CS&S). Utilized C#, jQuery, & SQL languages to develop & maintain various software applications. Developed tools such as… Show more Supported the range of active trader platforms and Rep Order Entry tool, liaising with production support and product development to report bugs and resolve issues. Managed technical and trading outages by providing feedback, client experience, and resolution testing to network & ITO teams as well as distributing field communications within Client Service & Support (CS&S). Utilized C#, jQuery, & SQL languages to develop & maintain various software applications. Developed tools such as TraderBank, Sentry LogViewer, and Advanced Technical Support (ATS) Front Door Request. Show less

Austin, Texas, United States

Maintained a 100% client satisfaction rating while fielding client escalations, managing trade disputes, and providing education around trading market mechanics to internal Client Service & Support (CS&S) representatives. In Q1 of 2015, led team with 138 completed trade disputes & escalations, 418 cancel/re-bills, & 314 commission adjustments.

Austin, Texas, United States

Austin, Texas, United States

Fielded over 14,000 client interactions and phone calls while maintaining a survey satisfaction score of over 99%. Maintained a strong client service & business focus with phone metrics of 5.2% wrap idle, over 88% adherence, and 638 average handle time. Served as Acting Team Manager, handling client escalations, and supervising team of seven TSS representatives.

Appleton, Wisconsin, United States

I owned my own business doing wedding videography in the Fox Valley area. I shot, edited, and produced high quality wedding videos for couples in Eastern Wisconsin.

Appleton, Wisconsin, United States

Responsibilities included contributing to the store exceeding its monthly goals by exceeding personal quotas as well as motivating, training, and leading all team members. Increased year over year gross profit by 6.8%, surpassing total yearly quota. Managed team of three employees, including full hiring and training. Ensured that all team members adhered to the policies and procedures provided by Select Communications and Verizon Wireless. Lead by example in all aspects of the job from sales to… Show more Responsibilities included contributing to the store exceeding its monthly goals by exceeding personal quotas as well as motivating, training, and leading all team members. Increased year over year gross profit by 6.8%, surpassing total yearly quota. Managed team of three employees, including full hiring and training. Ensured that all team members adhered to the policies and procedures provided by Select Communications and Verizon Wireless. Lead by example in all aspects of the job from sales to operational tasks. Maintained a culture within the store that acknowledges the need for everyone to exceed their goals. Show less

Appleton, Wisconsin, United States

Used customer service and sales skills to find the right mobile solution for clients. After sale, continued to build relationships and customer loyalty by continued troubleshooting and communication.

Oshkosh, Wisconsin, United States

Wealth of duties ranging from scheduling customer rentals to minor maintenance and repair on U-Haul trucks and trailers to answering any and all questions in person and over the phone.

Oshkosh, Wisconsin, United States

Supervised, managed, and audited over 20 independent U-Haul dealerships. Trained existing dealerships in new policies and procedures and trained new dealerships that had signed on. Prospected local businesses to sell them on the benefits of becoming a U-Haul dealership.

Bachelor Of Arts, Radio/Tv/Film

Activities and Societies: Club Nippon

Education record