Mike Roskos Email & Phone Number

Golden Valley, Minnesota, United States

• Provide general support to time entry concerns with Cashe EVV (Electronic visit verification) program• Support customer needs with using and navigating organizational systems.• Navigate customer files to provide information, send or resend documentation, and support customer needs• Work within the customer service team and various departments to provide timely resolution to customer needs.• Provide customers with new and reoccurring communications.Programs… Show more • Provide general support to time entry concerns with Cashe EVV (Electronic visit verification) program• Support customer needs with using and navigating organizational systems.• Navigate customer files to provide information, send or resend documentation, and support customer needs• Work within the customer service team and various departments to provide timely resolution to customer needs.• Provide customers with new and reoccurring communications.Programs Used:• M-Files• Microsoft Dynamics GP• Cashe EVV• Microsoft 365 (Teams, Word, Excel, SharePoint, Outlook, Etc.) Show less

Plymouth, Minnesota, United States

Fulfilling guest orders for drive up and order pickup

Minneapolis, Minnesota, United States

Field ticketing and guest relations calls about Spring Training, Regular Season, and Target Field non-baseball events, assisting fans with accessing tickets on the MLB Ballpark App, as well as fielding general fan concerns/questions regarding the Team, Target Field, and transferring calls to Front Office staff.

Fridley, Minnesota, United States

Stocking shelves

Crystal, Minnesota, United States

• Providing technical and process support for all contact types through ServiceNow program• Learning and maintaining technical knowledge to support clients• Resolving most client issues using available resources and proactively educating clients on available resources• Escalation Captain working with store advocates to address high priority cases, delegating necessary assignments to business partners and providing communication to leadership with a clear resolution• Subject… Show more • Providing technical and process support for all contact types through ServiceNow program• Learning and maintaining technical knowledge to support clients• Resolving most client issues using available resources and proactively educating clients on available resources• Escalation Captain working with store advocates to address high priority cases, delegating necessary assignments to business partners and providing communication to leadership with a clear resolution• Subject matter expert (SME) for flexible fulfillment, collaborated with project owners and business partners to update knowledge base and processes to exceed first level resolution goals• Escalating calls to appropriate support group and ensuring a quick resolution• Escalating client calls to management when appropriate. Providing necessary updates to clients• Actively responding to call queues by managing call time and re-prioritizing effectively• Identifying and recommending changes to our tools, process and documentation• Programs Used:o ServiceNow ticketing systemo Slacko Salesforceo Microsoft Suite (Word, Excel and SharePoint etc.) Show less

Desktop Support Specialist, Information Technology

High School Diploma