Mike Rutkowski Email & Phone Number

Westlake, Oh, Us

Remote

Help customers solve complex business problems by listening and understanding their challenges, and designing a solution that allows them to work more efficiently.

Avon, Oh

Certifications: CrossFit Level 2 TrainerCrossFit Mobility and Movement TrainerUSAW L1 Sports Performance Coach

- Serve as SME for the Fiserv Nautilus (OnBase) LoanComplete installations within the ASP Hosted environment. - Provide Production level support during normal business hours, and on-call support for Severity 1 issues.- Troubleshoot Nautilus (OnBase) installation, configuration and environmental issues identified by customers. - Collaborate with Hosting Operations and Project Teams through implementation and migration through environments. - Resolve production issues submitted through ServiceNow in accordance with SLA's- Participate in post implementation/migration discussions and provide feedback/recommendations to project/product teams in best practices for future deployments.- Create technical documentation for internal associates to help support the solutions. - Create monthly consumption reporting to Finance for billing. - Facilitate Monthly/Bi-Weekly client meeting to discuss cases, pipe-line and future requests- Gain technical and business knowledge through education, certifications, and training- Review/Scope new enhancement requests submitted by the customer. - Manage Nautilus (OnBase) Users/User Group permissions- Manage/Create Nautilus (OnBase) Document Types, Keywords, Custom Queries- Manage/Configure Nautilus (OnBase) Workflow/WorkView applications to support paperless processes- Manage/Configure Nautilus (OnBase) Import processes to support ingestion of 3rd Party document providers (COLD, DIP, Sweep, etc..)- Manage/Configure new Fiserv Delivery Manager Profiles and Events- Manage Fiserv Comparalytics Primary and Secondary data imports and compare templates

Cleveland/Akron, Ohio Area

Locations: CTOWN CrossFit (Cleveland, OH)CTOWN CrossFit West (Fairview Park, OH)Certifications: CrossFit Level 2 TrainerCrossFit Mobility and Movement TrainerUSAW L1 Sports Performance CoachOur goal at CTOWN CrossFit is to enrich our community of athlete’s lives with superior coaching, results-driven programs, and insight to unlocking individual human potentialResponsibilities: - Lead Group Classes of 5-15 members- One-on-One Personal Training sessions for new clients or at the request of current members- Self-study/ continuing education in regards to human movement and performance.- Provide a positive & motivating training atmosphere for all members

Mentor, Oh

Certifications: CrossFit Level 1 TrainerCrossFit Mobility and Movement TrainerUSAW L1 Sports Performance CoachResponsibilities: - Olympic Lifting Instructor- Lead Group Classes of 5-15 members- Provide a positive & motivating training atmosphere for all members

Cleveland/Akron, Ohio Area

- Responsible for working with the customer to identify solution requirements. - Responsible for design and configuration of the systems/system component. - Responsible for documentation of the solution configuration and system components- Assists Project Managers in creating detailed project plans. - Assists customers in maintaining their System by providing services to upgrade System components,- Provides training and consulting services for configuration and maintenance of System components.

Cleveland/Akron, Ohio Area

- General Nautilus Support- Loan Complete Support

Westlake, Ohio

- Group within the Higher Education Solution Services team dedicated to developing Outcome Based Solutions, which are pre-configured, repeatable solutions that are intended to be easy to implement, maintain and can be deployed in a short time frame to meet customer needs.- Maintained the Higher Education Services team Web/Application Server and database server. - Responsible for installation/upgrades of OnBase software utilized in the development of the Outcome Based Solutions.- Served as a mentor to new Business Consultants regarding solution design, best practices and general configuration questions/ issues. - Continually work to develop skills and knowledge of the product by continuing education on topics related to the position responsibilities- Provide feedback on product opportunities and deficiencies to QA and Development to help in the development of the OnBase product.

Westlake, Ohio

- Specializing in Colleges, Universities and Community Colleges. - Project work includes: Graduate and Undergraduate Admissions, TCE, Financial Aid, Registrar Forms Processes, General ConsultingResponsibilities:- Responsible for design, configuration and documentation pertaining to the deployment of the customers OnBase Solution.- Conduct and document business discovery with customers to determine functional requirements for solution implementation- Build and maintain enduring relationships with customers throughout the course of the consulting services- Provide knowledge transfer to customers OnBase Administrator and end users- Diagnose and troubleshoot operational issues impacting solution deployment- Identify and document best practices associated with the OnBase Solution

- Primary Tester for the OnBase Workflow Module at Hyland Software, a leader in Gartner,Inc.'s Magic Quadrant for Enterprise Content Management- Create, review, update, and execute test plans through collaboration with Development in accordance with Development's NUnit cases- Configure and complete Software Change Requests/Enhancements within a 48 hour time frame- Work closely with Development to ensure understanding of solution, design and implementation- Create and maintain appropriate documentation for areas of responsibility to provide residual value, such as Technical Knowledge Base articles- Assist Technical Support in troubleshooting requested Customer Issues- Assist Quality Assurance department in company wide testing events

Sherwin Williams - Cleveland, Oh

- Worked with Sherwin Williams OnBase Administrators and Developers to troubleshoot software and process issues- Converted existing Lotus Notes applications to OnBase Workflow's, utilizing XML, HTML, Electronic Forms, JavaScript and CSS.

- Gained understanding of Software Development Life Cycle, Software Change Requests and Software Release Processes as it pertains to Hyland Software, Inc.- Developed troubleshooting skills to effectively diagnose Workflow issues- Worked with members of OnBase Online in testing customer Workflow processes prior to upgrade- Created a Workflow functionality matrix, documenting available functionality across all OnBase Clients- Gained knowledge of SQL query development and database tables to manipulate and retrieve data as it pertained to the Workflow module- Assisted the Quality Assurance department in company wide testing events

Bba, Computer And Information Technology

Activities and Societies: Tiffin University Men's Soccer (05-07) - Team Captain (07) Tiffin University Football (2007)

Graduate Certificate, Healthcare Administration

Activities and Societies: Tiffin University Football (2010)

Management Information Systems

Activities and Societies: BSGU Men's Soccer (2003-05)

High School Diploma