Mike Samuels Email & Phone Number

Toronto, Ontario, Canada

For Launchbox, I have leveraged my extensive and varied experience to effectively troubleshoot and resolve IT issues. Having worked with so many diverse systems and clients over the years, I have developed a reputation for quickly getting to the root of problems and resolving them efficiently, while putting the end user at ease. I have provided application, desktop, server and network support and troubleshooting for multiple clients ranging in size and complexity from small office PCs to large business IT infrastructure.Diverse knowledge of and experience in supporting all versions of Windows desktop, Windows Server and related technologies such as TCP/IP, ethernet cabling, and network hardware such as routers, switches and VPN devices.Diagnosed and resolved problems with desktop hardware, applications, LAN/WAN network hardware, network connected printers and multi-function devices, routers, switches and Ethernet cablingAssessed client IT systems, developed recommendations and implemented improvements to current processes and policies in order to boost operational efficiency, increase security, and prevent data breach or lossManaged the acquisition of hardware and software, as well arranged the environmental disposal or repurposing of obsolete equipmentInstalled, maintained and supported all versions of Microsoft Office for numerous clients (Outlook, Word, Excel, PowerPoint, Project etc.)Identified requirements and implemented appropriate solutions for virus protection, anti-malware, mission critical backup systems, server monitoringExperience in telecom infrastructure, having rolled out phone systems using VoIP, POTS, BizFon and Cisco technologiesConstantly coordinated a diverse workload and prioritized multiple client needs concurrently to ensure that clients received timely supportProvided direct Helpdesk support to end users either on-site, by remote desktop and server access and by phone.

Greater Toronto Area

For MetCap Living - a major client of Launchbox since 1999, I have worked both independently and with the existing in-house IT team to install, maintain and upgrade the computer systems installed at over 100 residential rental apartment properties and management offices across the Greater Toronto Area.Configuration and programming of Juniper/Netscreen VPN and other routers and LAN/WAN systems; installation, support and management of network related hardwareSupport and management for corporate wide use of Citrix XenDesktop, MetaFrame and WinFrameOn-site, phone and remote helpdesk support to end users of all experience levelsRoll out of new equipment to sites, installing upgrading and configuring to corporate requirementsPreparation of training materials, coaching staff on how to operate new IT equipment and software and ongoing client support Planning, placement, assembly and reconnection of central IT equipment, servers, racks, etc., through multiple corporate office relocationsMapping for network and voice cable installations, layout and capacity planning for new and renovated officesAnalysis and identification of hardware and desktop software needs based on business requirements