Mike Smith

Mike Smith Email and Phone Number

Head of Customer Success - impact.com/advocate @ impact.com
Mike Smith's Location
Canada, Canada
Mike Smith's Contact Details

Mike Smith work email

Mike Smith personal email

About Mike Smith

As a Customer Success Management domain leader, my passion and purpose is to achieve high ARR/NDR targets through building and enabling highly focused CS teams. Through focusing on ensuring all clients are getting the most value out of the product, and business engagements, we can achieve high NPS scores and related Gross and Net ARR numbers. I am an experienced leader in the Software industry. Roles in the Customer Success Domain, Managed Services, Support, and Product management has given me a broad perspective within the Software industry.

Mike Smith's Current Company Details
impact.com

Impact.Com

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Head of Customer Success - impact.com/advocate
Mike Smith Work Experience Details
  • Impact.Com
    Head Of Customer Success - Impact.Com/Advocate
    Impact.Com Apr 2023 - Present
    Remote
    View
  • Saasquatch
    Director, Customer Success
    Saasquatch Dec 2021 - Present
    View
  • Vidcruiter
    Vice President, Customer Success
    Vidcruiter Aug 2020 - Dec 2021
    Ottawa, Ontario, Canada
    View
  • Assent Compliance Inc
    Director, Customer Success Management
    Assent Compliance Inc Sep 2019 - Jun 2020
    Ottawa, Canada Area
    View
  • Solace
    Product Owner, Solace Cloud
    Solace Sep 2018 - Sep 2019
    View
  • Blueprint Software Systems
    Director, Customer Success - Cs Strategy
    Blueprint Software Systems Mar 2017 - Apr 2018
    View
  • Kinaxis
    Customer Success Manager
    Kinaxis Jul 2015 - Mar 2017
    View
  • Ibm
    Accelerated Value Leader (Customer Success Manager)
    Ibm Sep 2011 - Jun 2015
    View
  • Ibm (Cognos)
    Manager, Web And Collaboration Systems And Operational Process Owner
    Ibm (Cognos) 2006 - Sep 2011
    View
  • Cognos
    Senior Manager, Bi And Data Warehouse - Ww It
    Cognos 2002 - 2006
    View
  • Cognos
    Product Manager - Sw R&D
    Cognos 1997 - 2002
    View
  • Cognos
    Senior Technical Support Engineer/Analyst, Customer Support
    Cognos 1990 - 1997
    View
  • Cognos
    Team Leader Business Intelligence Tools, Customer Support
    Cognos 1990 - 1997
    View

Mike Smith Skills

Enterprise Software Business Intelligence Data Warehousing Agile Methodologies Cognos Requirements Gathering Sharepoint Business Analytics Team Leadership Strategy Crm Web Application Design Requirements Analysis Business Process Business Analysis Customer Relationship Management Solution Architecture Manage Client Relationships Customer Advocacy Product Marketing Integration Sdlc Cloud Computing Software As A Service Analytics Product Management Software Development Life Cycle Software Project Management Management Software Development Databases Enterprise Architecture Sql Professional Services Business Development Leadership Software Industry Project Management Business Process Improvement Change Management Program Management Cross Functional Team Leadership Strategic Partnerships

Frequently Asked Questions about Mike Smith

What company does Mike Smith work for?

Mike Smith works for Impact.com

What is Mike Smith's role at the current company?

Mike Smith's current role is Head of Customer Success - impact.com/advocate.

What is Mike Smith's email address?

Mike Smith's email address is ms****@****xis.com

What is Mike Smith's direct phone number?

Mike Smith's direct phone number is +161359*****

What skills is Mike Smith known for?

Mike Smith has skills like Enterprise Software, Business Intelligence, Data Warehousing, Agile Methodologies, Cognos, Requirements Gathering, Sharepoint, Business Analytics, Team Leadership, Strategy, Crm, Web Application Design.

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