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Mike Smith is listed as Application Support to Workflow Architect -- Automating Everything! at Gateway Data, based in Etobicoke, Ontario, Canada. AeroLeads shows a work email signal at whatcorp.com and a matched LinkedIn profile for Mike Smith.
Mike Smith previously worked as Workflows & Automations Developer at Gateway Data and Application Support Analyst at Tab. Mike Smith holds 2 Yr, Electronic Data Processing from Sheridan College.
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Customer Support Specialist | Problem Solver | Automation DeveloperProfessional Customer Support Specialist enhancing customer experiences through the intelligent application of technology and workflow automation. My experience includes developing and optimizing customer support systems, curating technical support knowledge bases, and leveraging AI, GPTs, public APIs, and custom automations to streamline workflows and improve operational efficiency.My expertise spans designing Zendesk support and ticketing solutions to creating bespoke automation tools for SaaS environments and legacy systems. I have a strong background in requirements gathering and understanding customer needs, which allows me to deliver solutions that drive both efficiency and customer satisfaction.
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Toronto, Ontario, Canada
Custom workflows and automations for business owners struggling with organization, time, memory, and task management. We build workflows so you don’t have to. What's your time worth?gatewaydata.ca
Toronto, Canada Area
TAB FusionRMS - Records Management software and services provider.• Managed and delivered technical support for bespoke records management software to over 160 international clients, ranging from small boutique law firms to The National Archives, and Turner Broadcasting.• Triaged and resolved over 500 support tickets annually, communicating with customers via phone, Zoom, email, and chat.• Delivered end-user training to help customers navigate a new SaaS UI and workflows.• Automated Zendesk ticket triage and updates, improving response times by up to 75% through the strategic application of generative AI tools, including Microsoft's Copilot and OpenAI's ChatGPT.• As a Zendesk SME and FusionRMS product and solutions expert, developed and implemented an end-to-end customer support solution, including writing technical support articles, producing how-to videos, curating product documentation, and integrating with Microsoft Office, Zoom, Teams, Jira, Confluence, and Zendesk Sell CRM.
Mississauga, Ontario, Canada
Ajax, Ontario, Canada
R&D firm in the aerospace industry developing robot-assisted laser ablation systems for removing paint from commercial aircraft. • Managed IT operations and IS infrastructure.
Brampton, Ontario
• Subject matter expert (SME) for data collection, IIoT, and HMI development.
Toronto, Canada Area
• Developed mission plans and compliance documentation for aerial videography services in the GTA.• Piloted DJI drones for construction progress videos and building inspections.• Edited and processed aerial footage to deliver professional quality reports.
Toronto, Canada Area
• Provided on-site technical support for Chrysler Canada at the CIAS in Toronto, ensuring equipment functionality and performing setup, teardown, maintenance, and troubleshooting.
Toronto, Quebec, Calgary, Ottawa, Vancouver, Edmonton
• Provided on-site technical support for Nissan/Infiniti Canada at the CIAS in Toronto, ensuring equipment functionality and performing setup, teardown, maintenance, and troubleshooting.
Mississauga, Ontario Canada
• Developed LIVEfloorplans, a 3D immersive tool for real estate exploration• Provided technical support and developed applications for small businesses
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Mike Smith works for Gateway Data.
Mike Smith is listed as Application Support to Workflow Architect -- Automating Everything! at Gateway Data.
AeroLeads has found 1 work email signal at @whatcorp.com for Mike Smith at Gateway Data.
Mike Smith is based in Etobicoke, Ontario, Canada while working with Gateway Data.
Mike Smith has worked for Gateway Data, Tab, Gateway Data Systems, Bric Engineered Systems, and Brican Automated Systems.
You can use AeroLeads to view verified contact signals for Mike Smith at Gateway Data, including work email, phone, and LinkedIn data when available.
Mike Smith holds 2 Yr, Electronic Data Processing from Sheridan College.
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