Mike Smith work email
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Mike Smith personal email
Customer Support Specialist | Problem Solver | Automation DeveloperProfessional Customer Support Specialist enhancing customer experiences through the intelligent application of technology and workflow automation. My experience includes developing and optimizing customer support systems, curating technical support knowledge bases, and leveraging AI, GPTs, public APIs, and custom automations to streamline workflows and improve operational efficiency.My expertise spans designing Zendesk support and ticketing solutions to creating bespoke automation tools for SaaS environments and legacy systems. I have a strong background in requirements gathering and understanding customer needs, which allows me to deliver solutions that drive both efficiency and customer satisfaction.
Gateway Data
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Workflows & Automations DeveloperGateway Data Oct 2024 - PresentToronto, Ontario, CanadaCustom workflows and automations for business owners struggling with organization, time, memory, and task management. We build workflows so you don’t have to. What's your time worth?gatewaydata.ca
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Application Support AnalystTab Oct 2018 - Oct 2024Toronto, Canada AreaTAB FusionRMS - Records Management software and services provider.• Managed and delivered technical support for bespoke records management software to over 160 international clients, ranging from small boutique law firms to The National Archives, and Turner Broadcasting.• Triaged and resolved over 500 support tickets annually, communicating with customers via phone, Zoom, email, and chat.• Delivered end-user training to help customers navigate a new SaaS UI and workflows.• Automated Zendesk ticket triage and updates, improving response times by up to 75% through the strategic application of generative AI tools, including Microsoft's Copilot and OpenAI's ChatGPT.• As a Zendesk SME and FusionRMS product and solutions expert, developed and implemented an end-to-end customer support solution, including writing technical support articles, producing how-to videos, curating product documentation, and integrating with Microsoft Office, Zoom, Teams, Jira, Confluence, and Zendesk Sell CRM. -
Systems IntegratorGateway Data Systems May 2018 - Sep 2018Mississauga, Ontario, Canada
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Information Systems ArchitectBric Engineered Systems Nov 2017 - May 2018Ajax, Ontario, CanadaR&D firm in the aerospace industry developing robot-assisted laser ablation systems for removing paint from commercial aircraft. • Managed IT operations and IS infrastructure.
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Technical ConsultantBrican Automated Systems Dec 2016 - Jul 2017Brampton, Ontario• Subject matter expert (SME) for data collection, IIoT, and HMI development. -
Uav Pilot And Mission PlannerGateway Data And Surveillance Systems Inc. Jun 2015 - Dec 2016Toronto, Canada Area• Developed mission plans and compliance documentation for aerial videography services in the GTA.• Piloted DJI drones for construction progress videos and building inspections.• Edited and processed aerial footage to deliver professional quality reports.
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Information Systems ManagerBrican Automated Systems May 2014 - Apr 2015Brampton
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Technical Support For Chrysler CanadaOnx Enterprise Solutions Jan 2014 - Mar 2014Toronto, Canada Area• Provided on-site technical support for Chrysler Canada at the CIAS in Toronto, ensuring equipment functionality and performing setup, teardown, maintenance, and troubleshooting. -
Web Developer | Technical SupportTechnical Consultant Oct 2013 - Jan 2014Mississauga, Ontario, Canada -
Technical Support For Nissan/Infiniti CanadaKenna Dec 2012 - Sep 2013Toronto, Quebec, Calgary, Ottawa, Vancouver, Edmonton• Provided on-site technical support for Nissan/Infiniti Canada at the CIAS in Toronto, ensuring equipment functionality and performing setup, teardown, maintenance, and troubleshooting. -
Software DeveloperWhatcorp Ltd. Jan 2005 - Dec 2012Mississauga, Ontario Canada• Developed LIVEfloorplans, a 3D immersive tool for real estate exploration• Provided technical support and developed applications for small businesses
Mike Smith Education Details
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Electronic Data Processing
Frequently Asked Questions about Mike Smith
What company does Mike Smith work for?
Mike Smith works for Gateway Data
What is Mike Smith's role at the current company?
Mike Smith's current role is Application Support to Workflow Architect -- Automating Everything!.
What is Mike Smith's email address?
Mike Smith's email address is mi****@****orp.com
What schools did Mike Smith attend?
Mike Smith attended Sheridan College.
Not the Mike Smith you were looking for?
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Mike Smith
Head Of Customer Success - Impact.Com/Advocate │ Leading Post-Sales Customer Strategies │ Customer Onboarding │ Account Management │ Customer Relationship Management │ Driving Arr, Ndr, And Gdr │ Customer SupportMarkham, On -
Mike Smith
Director, Broadband Implementation And Accountability, Ontario Ministry Of InfrastructureToronto, On2hotmail.com, ontario.ca -
Mike Smith
Professor Emeritus, Electrical And Software Engineering At University Of CalgaryCalgary, Ab2ucalgary.ca, ucalgary.ca -
2lehighcement.com, lehighhanson.com2 +197357XXXXX
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Mike Smith
Calgary, Ab
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