Experienced Customer Success executive with a track record of driving ARR, NDR, and GDR growth by building high-performance teams and fostering customer-centric cultures. Known for leading successful post-sales strategies and integrating operations post customer acquisition, achieving significant increases in customer satisfaction and retention across enterprise and startup environments.CUSTOMER SUCCESS & RETENTION► Drives customer retention by continuously communicating the value that the product and company provides to the customer. ► Success in achieving and exceeding Net Dollar Retention (NDR), Annual Recurring Revenue (ARR), and Gross Dollar Retention (GDR) targets. ► Transitions businesses from order-taking roles to strategic, trusted advisory positions. STRATEGIC ALIGNMENT & INTEGRATION► Excels at aligning customer success operations with larger corporate goals, especially during high-stakes transitions such as post-acquisition integrations. PROCESS DEVELOPMENT & IMPLEMENTATION► Strong capabilities in building scalable, structured customer success functions. ► Developed multi-year strategies that have consistently positioned organizations for sustainable growth and successful acquisitions.LEADERSHIP & TEAM DEVELOPMENT► Experience spans hiring, training, coaching, mentoring, and retaining top talent, as well as leading team expansions.► Sets the vision and strategy and works collaboratively with the team and peers especially through change initiatives. ► Creates a fun, empowering environment so my team can enjoy coming to work each day.CROSS-FUNCTIONAL COLLABORATION► Adept at driving cross-functional initiatives between customer success, sales, product, marketing and support teams. ► Imbues the “Voice of the Customer” into all cross-functional areas across impact.com/advocate. DATA-DRIVEN DECISION MAKING ► Utilizes tools such as Salesforce and Gainsight.► Manages data on client engagements to inform strategic decisions, track customer success metrics, and monitor client health, enabling targeted interventions that drive retention, upsells, and renewals within a data-rich, analytical framework.TRANSITION MANAGEMENT IN HIGH-GROWTH & ACQUISITION ENVIRONMENTS► Experienced in leading customer success functions in both high-growth startups and during acquisitions, handling rapid scaling and integration. VALUES► Honesty ► Empathy► Problem Solver► Gets Joy out of Helping Others► Family & Friends