Mike Smock Email and Phone Number
At Firestone Complete Auto Care, my focus is on delivering top-tier customer satisfaction, leveraging my ASE certification and expertise in retail management. My role encompasses assessing needs, recommending optimal solutions, and ensuring services are completed efficiently. My commitment to excellence is integral to upholding the company's reputation for quality and trust.Previously, as a Product Sales Manager at AutoZone, I honed my skills in customer issue management and associate training, ensuring every team member was equipped to provide exemplary service. My tenure at AutoZone was marked by effective shift management, conflict resolution, and a collaborative spirit that drove our mission to deliver reliable automotive advice and parts.
Firestone Complete Auto Care
View- Website:
- firestonecompleteautocare.com
- Employees:
- 2121
-
Sales And Service SpecialistFirestone Complete Auto Care Feb 2024 - PresentIndianapolis, Indiana, United States• Assessed customer needs and recommended appropriate products and services at Firestone Complete Auto Care.• Performed entry-level vehicle services to ensure customer satisfaction.• Ensured timely completion of services to enhance customer experience.• Developed strong communication and problem-solving skills in a fast-paced environment.
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Product Sales ManagerAutozone Aug 2023 - Jul 2024Pendleton, Indiana, United States• Managed shift for the DIY side of store operations, providing customer service in person and over the phone.• Trained junior associates in customer service, part location, and proper installation techniques.• Resolved customer conflicts, assisted in inventory management, and filled in for the store manager when needed. -
Assistant ManagerValvoline Inc. May 2023 - Nov 2023Fishers, Indiana, United States• Managed store operations with a team of 8-13 crew members, ensuring smooth daily activities.• Trained new employees on services and store procedures, enhancing overall efficiency.• Oversaw inventory orders for products and supplies, maintaining optimal stock levels. -
Store ManagerValvoline Inc. Oct 2022 - May 2023Westfield, Indiana, United States• Managed store operations with a team of 8-13 crew members, overseeing schedules and training new employees.• Handled inventory orders for products and supplies to ensure smooth store operations.• Collaborated with team members to ensure efficient and effective service delivery.
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Assistant ManagerValvoline Inc. Feb 2021 - Oct 2022Muncie, Indiana, United States• Created and managed employee weekly schedules, ensuring optimal coverage and efficiency.• Trained new employees on service procedures and store operations, enhancing team performance.• Handled inventory orders for products and supplies, maintaining adequate stock levels for smooth operations.
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Assistant ManagerValvoline Inc. Aug 2020 - Feb 2021Carmel, Indiana, United States• Created and managed weekly employee schedules to ensure smooth operations.• Trained new employees on service procedures and store management.• Handled inventory orders for products and supplies to maintain stock levels efficiently.
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Shift LeadValvoline Inc. Apr 2017 - Aug 2020Fishers, Indiana, United States• Created weekly employee schedules, trained new employees, and managed inventory orders at Valvoline Inc.• Ensured smooth operations and customer satisfaction through efficient scheduling and training processes.• Implemented cost-effective inventory management strategies to optimize supply levels and reduce waste.
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Automotive TechnicianValvoline Inc. Feb 2014 - Apr 2017Fishers, Indiana, United States
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CookChester'S International Jun 2016 - Aug 2016Pendleton, Indiana, United States• Cooked various dishes including chicken at Chester's Chicken in Pendleton, Indiana.• Managed the register and ensured smooth operations during busy hours.• Collaborated with kitchen staff to maintain high food quality standards and customer satisfaction. -
Floor PersonnelHarbor Freight Tools Aug 2012 - Mar 2014Indianapolis, Indiana, United States• Stocked shelves, ran register, operated forklift, and assisted with cash reconciliation at Harbor Freight Tools in Indianapolis, Indiana.• Ensured efficient store operations by managing inventory, providing excellent customer service, and maintaining a clean and organized work environment.
Mike Smock Education Details
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Business Administration And Management, General -
Risk Management And Insurance
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Business Administration And Management, General -
B+
Frequently Asked Questions about Mike Smock
What company does Mike Smock work for?
Mike Smock works for Firestone Complete Auto Care
What is Mike Smock's role at the current company?
Mike Smock's current role is Sales And Service Specialist @ Firestone Complete Auto Care | ASE, Excel.
What schools did Mike Smock attend?
Mike Smock attended Ball State University - Miller College Of Business, Ball State University - Miller College Of Business, Ivy Tech Community College, Lincoln Tech.
Who are Mike Smock's colleagues?
Mike Smock's colleagues are Danny Reyes, Jared Gafkjen, Anders K., Dewayne Smith, Steven Salazar, Alex Vinson, Adam Goldurs.
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