Currently invloved in defining the scope and depth of work to be provided. Schedule the correct technician and follow up on the work provided up to and including invoicing and customer contact.

Oversaw the day to day operations of a great small business in Busy Bellevue, WA.. Developed grass roots marketing programs to help define our demographics and increase sales.

Oversaw staff and store to implement numerous business processes and policies, creating a more efficient and profitable dealership.Managed and incentivized sales department to achieve record sales year over year simultaneously increasing major unit profitability.Managed parts department an outlined strategic objectives to reduce inventory by 55% and increase sales year over year.Successfully reduced staffing overhead costs by 45% over the 6 year period while increasing CSI ratings… Show more Oversaw staff and store to implement numerous business processes and policies, creating a more efficient and profitable dealership.Managed and incentivized sales department to achieve record sales year over year simultaneously increasing major unit profitability.Managed parts department an outlined strategic objectives to reduce inventory by 55% and increase sales year over year.Successfully reduced staffing overhead costs by 45% over the 6 year period while increasing CSI ratings for the dealership.Developed Ducati Bellevue concept and implemented store within a store concept.Recruited several highly sought after employees to focus on improved customer experience throughout all departments.Developed and oversaw the strategy to increase and utilize social media including Facebook, Twitter and a complete revamp of Eastside’s website and online store.Created, staffed and trained the F&I department and drove profit-per-unit by 44% over a 3 year period.Started, managed and raced with Eastside MotoSports Road Race Team effectively increasing store traffic and increasing sales through a 3 year marketing plan. Obtained several strategic marketing sponsors for financial and technical partnership. Successfully recruited top-tier racers to win the WMRRA Championship and several #1 plates within different disciplines. Show less

Identified areas for profitability and increased sales within the extremely profitable beverage sector of the restaurant.Oversaw and improved all staff scheduling, project management, purchasing policies to increase efficiency within the branch. Brought in top-tier vendors and developed wine lists which won the prestigious Wine Spectator Award in 2003Revamped entire beverage R&D process, started branch’s product education and training programCreated new structure for improved… Show more Identified areas for profitability and increased sales within the extremely profitable beverage sector of the restaurant.Oversaw and improved all staff scheduling, project management, purchasing policies to increase efficiency within the branch. Brought in top-tier vendors and developed wine lists which won the prestigious Wine Spectator Award in 2003Revamped entire beverage R&D process, started branch’s product education and training programCreated new structure for improved staff, management and executive meetings to work on process flow and communication improvementCreated promotional marketing activities and worked with outside partners to drive marketing activities.Oversaw and improved all staff scheduling, project management, purchasing policies to increase efficiency within the branch. Show less

Emphasis on Following PositionsRecruited by Consolidated Restaurants to revive and turn around struggling branches within the organization that needed a restructuring of management, improved moral, profitability and increased CSI.

Was brought in to improve business profitability and reduce expenditure leading to the successful sale of the restaurant.Oversaw every aspect of management, finance, purchasing and staffing to improve business model.Worked closely with top Consolidated executives to achieve the project goals on-time and on-budget.

Promoted through the company’s leadership program to focus on creating the Puget Sound’s premier steakhouse.Developed new and highly profitable wine, liquor and cocktail programs and marketed internally and externally to drive new customer traffic.Created innovative highly-specialized staff positions to increase customer experience and create a destination activity for the restaurant.Responsible for very large and complex staffing solution.Created VIP private dining organization… Show more Promoted through the company’s leadership program to focus on creating the Puget Sound’s premier steakhouse.Developed new and highly profitable wine, liquor and cocktail programs and marketed internally and externally to drive new customer traffic.Created innovative highly-specialized staff positions to increase customer experience and create a destination activity for the restaurant.Responsible for very large and complex staffing solution.Created VIP private dining organization and tailored unique support services to accommodate customer requests.Implemented and managed new IT / phone solutions for the restaurant to improve efficiency of staff. Show less