Mike Ventresca work email
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Mike Ventresca personal email
With over 5 years of experience in sales and customer success, I am passionate about helping clients achieve their goals and grow their businesses. I have a proven track record of increasing customer retention, satisfaction, and revenue through strategic outreach, product training, and account management. As an Enterprise Customer Success Manager at Hiver, I oversee a diverse portfolio of enterprise clients, fostering strong relationships with key stakeholders and expanding our services across different departments.In my current role, I leverage my skills in outbound sales, Outreach.io, and Calendly to conduct product training sessions, facilitate Quarterly Business Reviews (QBRs), and gather and convey valuable product feedback. Collaborating closely with the VP of Customer Success & Chief Customer Officer, I play an integral role in shaping strategic outreach initiatives. Proactively monitoring account health and conducting regular health check-in meetings, I ensure client satisfaction and long-term success. Additionally, I serve as a bridge between clients and internal teams, resolving issues and escalating as needed. I am always eager to learn new skills and technologies, and I enjoy working in a fast-paced and collaborative environment.
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Customer Success Team LeadHiverSan Francisco, Ca, Us
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Sr. Customer Success Manager, Mid-MarketHiver Jul 2024 - PresentSan Jose, California, Us• Manage a portfolio of 20 strategic high-touch clients, including clients with $30k+ MRR• Q1 2024: 110% NRR, Q2 2024: 107% NRR• Closed $20K MRR expansion deal in Q3 2024 with a Fortune 100 client • Collaborate with Marketing to conduct case studies across strategic accounts • Collaborate with SVP of Customer Success to build CS playbook and onboarding program • Drive retention and renewals• Establish champion and decision maker connections in no-connect accounts at the Director and VP level• Expand client relationships through upsells and cross-sells• Collaborate cross-functionally with product, finance, and support teams to meet client needs and ensure platform success
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Customer Success Manager, Mid-MarketHiver Sep 2023 - Jul 2024San Jose, California, Us• Managed a portfolio equating to 15% of company revenue, including clients with $15k+ MRR• Drive retention and renewals, achieving 110% of Q1 2024 and 107% of Q2 2024 NRR targets• Established champion and decision maker connections in no-connect accounts at the Director and VP level• Led a 9-month migration project, leading over 50 stakeholder meetings to ensure successful implementation• Closed multi-year deals, securing 30% of all company’s long-term contracts, including the first 3-year agreements• Saved a strategic account from churning which ended in a 24-month agreement by working with product to build a custom Netsuite integration• Mitigated churn, saving key accounts and expanding client relationships through upsells and cross-sells• Collaborate cross-functionally with product, finance, and support teams to meet client needs and ensure platformsuccess
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Account Manager, SmbZendesk Apr 2022 - Apr 2023San Francisco, California, Us• Managed a book of business of 200 existing clients, ranging from 0-250 employees with an annual spend of $2.5M• Resolved 50-100 high-priority emails/tickets weekly, ensuring client satisfaction and escalated as needed• 95% to quota in 2022, 90% to quota Q1 2023• Expanded revenue through expansion of licenses and upgrades, as well as negotiated renewals by working with Directors, VP’s, and C-Level individuals in my book of business• Qualified opportunities using MEDDPICC methodology, which improved forecasting accuracy• Worked closely with Solutions Consultants, Customer Success, and Partners to move sales cycle forward -
Smb Account ExecutiveBeautiful.Ai Sep 2021 - Apr 2022San Francisco, California, UsResponsible for developing and implementing sales strategies, identifying potential customers, running sales demos managing existing customer and vendor relationships, and monitoring customer and competitor activity and industry trends. Worked diirectly with customers in order to complete the sales process aiming at meeting and/or exceeding sales targets. -
Sdr ManagerSolv. Nov 2020 - Sep 2021San Francisco, California, Us• Developed and enforced sales processes for both inbound and outbound leads while tracking conversion rates and performance• Continuous coaching and training to develop rep sales, product, and industry skills to guide reps to quota achievement (average >80% to team goal each month)• Scaled SDR team from two reps to six reps while planning and executing all training and onboarding• Worked closely with marketing and sales to report metrics and iterate on process to drive results -
Senior Sales Development RepresentativeSolv. Jul 2020 - Nov 2020San Francisco, California, Us• Early member of successful sales and business development team at venture-backed start-up that has raised $50M+ in funding from leading VC investors (Benchmark, Greylock Partners)• Surpassed 150% of quota in 2020, top performing SDR four quarters in a row• Generated 300+ qualified sales opportunities leading to $500,000+ annual revenue• Used Salesforce, Outreach, Zoominfo, Google Suite daily to manage pipeline and track activity • Interact with prospects via telephone (60+ cold calls/day), email, social selling
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Sales Development RepresentativeSolv. Jun 2019 - Jul 2020San Francisco, California, Us
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Leasing ConsultantHallmark Properties Jan 2018 - May 2019*Responsible for meeting with potential tenants and following sales process to execute lease agreement *150% quota attainment 2018*105% quota attainment 2019
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Customer Service RepresentativeSafeway Jul 2013 - Jan 2018
Mike Ventresca Skills
Mike Ventresca Education Details
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California State University, ChicoProject Management -
Butte CollegeBusiness Administration
Frequently Asked Questions about Mike Ventresca
What company does Mike Ventresca work for?
Mike Ventresca works for Hiver
What is Mike Ventresca's role at the current company?
Mike Ventresca's current role is Customer Success Team Lead.
What is Mike Ventresca's email address?
Mike Ventresca's email address is mi****@****iful.ai
What schools did Mike Ventresca attend?
Mike Ventresca attended California State University, Chico, Butte College.
What skills is Mike Ventresca known for?
Mike Ventresca has skills like Project Management, Event Planning, Project Planning, Lease Administration, Teamwork, Sales, Microsoft Office, Communication, Customer Satisfaction, Organization Skills, Time Management, Social Media Marketing.
Who are Mike Ventresca's colleagues?
Mike Ventresca's colleagues are Ishaan Charan, C S Vinayak, Souraj Chakraborty, Harini Lakshminarayanan, Kartiik Sachdeva, Sommsubhra Datta, Abhinav Gupta.
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