Part of Kit Team. Performed the Kit & Equipment Manager role for:Wales U21 Men (European Championship games against The Netherlands and Gibraltar)Wales U19 and Wales U17 Women (Training Camps & Euro Qualifying tournaments in Hungary, Israel, Croatia, Netherlands, Wales)For Training and Matches, set up Changing Room, Clothing, Equipment, Laundry; liaising with coaches, sports scientists, medicalstaff, analysts to ensure all requirements are met. Kit Manager for 16 international matches to date, covering 7 camps across Europe and the UK.Worked with UEFA Delegates and Tournament Directors. Always seeking improvements.

Short Term Contract Role.Responsible for ensuring seamless move from Core IT System to a New IT System, ensuring processes and procedures understood, staff trained, and no impact to customer service

Responsible for implementing new service transition processes for seamlessly moving projects into ‘business as usual’, ensuring service and roles and responsibilities fully documented and agreed, and meeting service level targets. Contract role.

Responsible for Kit and Equipment for Under 8s to Under 23s, and Staff. Attendance at Under 23 and Under 18 Home and Away Games. Responsible for new season kit distribution (issued 7,000 items of new kit, printed 3,000 items) and documented this processfor future use. Support players as required. Assist with budgeting and forecast. Working with Club Secretary, Academy Manager, Coaches, Sports Scientists, Analysts, Player Care, Education and Safeguarding. Assist with First Team when required

Author of a book to tick off an item on my bucket list

Short term contract with key deliverables:- Transition new 'organisation wide' service from Programme into 'Business as Usual' IT service- IT Co-ordinator within Programme, facilitating progress through engagement with IT- Act as an escalation point for both Programme and IT

Short term contract, with key deliverables as follows:• Perform Service Transition activities for Windows Operating System Upgrade from Project into Business As Usual, covering 15,000 users across two Police Forces• Project Manage application reviews• Perform Service Management of key Police services • Key involvement with migration of Police Services from Criminal Justice Extranet to Public Services Network as part of PSN Compliance work, coordinating between Police Forces and Home Office and key Network providers.

Short term contract, with key deliverables as follows:• Manage Barclays Africa ATM Upgrade from Windows XP to Windows 7 (11 countries, 1250 ATMs)• Implement new software products and processes to meet security standards• Manage internal and external delivery and transition to Service Management

Short term 3 month contract within Ministry of Defence Department, with key deliverables as follows:• Review and update SLA between IT and the Business, including Service Mapping, and CMDB activities• Manage internal services• Introduce ITIL Best Practice into existing Service Management processes

IT Programme Manager, South East Regional Organised Crime UnitResponsible and accountable for all IT deliverables for implementation of new Regional Crime Unit, as mandated by the National Crime Agency. • New Crime Unit comprises 5 Police Forces (Hampshire, Kent, Surrey, Sussex, Thames Valley) and 12 specialist crime departments• Executive and Chairman on IT Project Board• IT Representative on Programme Board• Escalation point for all IT issues, and IT Project Manager• Ensuring project governance, due diligence and compliance with policies, procedures and processes• Co-ordination role across the 5 Police Forces• Also performed project management for various deliverables

Utilised in a variety of roles. • Service Management Team Leader responsible for a team of 8 resources located across 2 Police Forces.• Created a Service Management Model to define how Service Management should be utilised across both Forces, based on ITIL (V2 and V3), and ensuring standardisation and best practice is adopted.• Programme Manager responsibilities for Cost Savings initiative (saving £5M within 2 years as a result of Government Spending Review 2010), and overseeing IT Infrastructure programme (28 projects with a combined spend of £23M) and ensuring compliance to project management guidelines• Mentoring colleagues to embed Service Management skills across all Service Management disciplines• Identifying significant Service Improvement opportunities, within Service Management, and with other disciplines (for example, Service Transition from Projects into BAU)• Managing key projects across both Forces (including Police Radio upgrade and Storage Upgrade for the High Tech Crime Unit)• Improving service provision to customers and enhancing IT department reputation and credibility by delivering results• People Management responsibilities (including Performance Development)Responsible for delivery of two major government mandated projects across constabulary, enabling adherence to government Impact Levels 3 (Restricted) and 4 (Confidential) for access of critical and sensitive data. Other activities include:• Managing network budgets (circa £3M per annum)• Service Management of major service providers, including cost negotiations• Consolidating supplier information and documentation, and ensuring succession planning in place• Project managed Force wide encrypted network upgrade• Utilising Service and Project management knowledge to add value and improve performance and efficiencies of all teams across all ITIL disciplines (e.g. Service Desk)

Responsible for managing over 30 services (including core Banking and Card services) and over 20 external suppliers, with annual spend in excess of £2.5M. Performing Service Review (inc. SLA’s), identifying service improvements, Primary Point of Contact and escalation point and owner for day-to-day service issues, negotiating costs and seeking opportunities to add value, and applying ITIL Best Practise where possible. Other activities include:• Incident/Problem/Change Management responsibilities• Driving incident and problem reduction, and managing corrective action plans• Stakeholder management and provision of service information, incident and problem status to senior management/executives• SLA and OLA creation (including Key Performance Indicators, KPIs) and ongoing review/update• Key involvement and participation in Regional Change Advisory Boards, and Risk Committee• Key involvement with the Africa & Middle East/Asia business units and Data Centres• Liaison with all technology support teams and Service Desks• Relationship building with internal teams (IT and Business) and external parties• Business Continuity Management & Disaster Recovery (for Banking and Card services)• Compliance responsibilities (inc. Sarbanes-Oxley, IT Security Standards, Audit)• General consultancy / assistance with Project delivery and acceptance into production • Service Performance Manager for Pakistan and Egypt business units and Service Owner for new strategic banking product and card services• Cost Management