Mike Walker Email & Phone Number

London Area, United Kingdom

The Foundation is responsible for the delivery of recreational cricket in Surrey / South London and works to increase participation in the sport amongst all demographics.If you’ve experienced or witnessed an incident of discrimination in our leagues, you can find information on how to report it here:https://www.surreycricketfoundation.org/edi/stump-it-out/

Australia

Whilst I've primarily engaged in casual work, I've sought to challenge myself in new and interesting ways. I honed my administrative skills whilst working for an Australian property fund manager, co-ordinating the signing of time sensitive contracts by their legal team. After this, I tested my resilience by performing manual labour on vineyards, and working in busy hospitality venues.Studley Park Boathouse (January 2024 - March 2024) - Food & Beverage Attendant The Potshot Hotel Resort (September 2023 - October 2023) - Bar Attendant The Dunsborough Tavern (April 2023 - September 2023) - Bar AttendantAHA Viticulture (agency) (June 2023 - September 2023) - Vineyard Hand ISPT (December 2022 - March 2023) - Leasing Administrator

London, England, United Kingdom

My key responsibilities included:- Providing leadership within a team that promotes the safety and soundness of one of the UK's largest life insurers, thus contributing to the security of the UK financial system as a whole;- Engaging with the insurer and reviewing its management information to identify any risks to the above objectives. As an example, I carried out a deep dive review of the insurers remuneration and incentive structures, which led the insurer to adopt practices which better rewarded prudent management over excessive risk taking.

London, United Kingdom

My responsibilities included:- Informally resolving, or making final decisions on, complaints about a range of financial services products, thus bringing a resolution to hundreds of disputes;- Liaising with the parties throughout the investigation to ensure they both felt the process was fair, regardless of the outcome. To build awareness of the Service's work, final decisions were published online, and therefore had to make sense to a third party layperson;- Managing three teams of new investigators through a six month training academy, building the Service's capacity to tackle queues. I later managed eight investigators permanently. I'd respond to any complaints about their work and carry out their appraisals;- Balancing an urgent and varied caseload against the needs of my team, whilst also finding time to engage in project based work, supporting the Service's objectives at both micro and macro level;- Maintaining a working knowledge of the relevant law, regulations, rules, guidance, standards, codes of practice and good industry practice. This minimised the chances that my final decisions would be vulnerable to judicial review;- Co-chairing a group of subject matter experts responsible for setting the Service's approach to complaints about four areas of insurance. We'd engage with firms operating in those areas and issue technical guidance, empowering them to resolve complaints themselves;- Interviewing new investigators and managing disciplinary hearings, providing important support to HR;Key achievement:- My team resolved 400 wedding insurance complaints about cancellations due to Covid-19. Despite us upholding 89% of these cases, by working collaboratively with the insurers, 96% were resolved informally, making effective use of the Service's resources.

London Area, United Kingdom

London, United Kingdom