Mike Walsh Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Deputy Returning Officer | ELECTIONS CANADA | Sept. 2021:Followed election laws and procedures to ensure every ballot was cast properly, votes counted transparently and accurately, and all documents and materials securely packed and returned.Census Enumerator | STATISTICS CANADA | June/July 2021:Visited residents where census questionnaire not yet received, to complete form with them or convince them to complete online; left notes on visit card when no one answered.

Mississauga, Ontario, Canada

Main duty: Provide software and hardware support of desktops, laptops and printers to a workforce of over 40,000, in Canada and throughout North and South America. Successful through strong support experience with Windows from NT 4.0 through Windows 10, and Microsoft Office/365.Key Contributions:Assigned to a team to rewrite, revise and re-organize knowledge articles to be easy to find and use, especially by even non-technical employees. Expert in Microsoft Office, Office 365 articles.To ensure base images were accurately installed and operating system and programs work properly, I followed testing plans in various configurations to identify issues to be resolved, resulting in smooth and quick installation for over 100,000 employees worldwide.For new employees, I developed a comprehensive orientation module that could be presented live, viewed online, and used as a reference to products and services, resulting in easier transition and prompt productivity of new employees hired directly or coming as the result of a merger.An important role was to Install, configure, monitor and maintain Cisco video conferencing equipment in over 80 offices through North and South America.Another major role was to co-ordinate webcast live support for large events in the North and South America region to ensure successful webcasts.In early years, I developed and maintained a support website, assisted in its migration to a knowledge database and then assisted in migrating knowledge articles to a new system.Another special role in earlier years was to train employees for an email system migration, and lead monthly sessions for new employees.General Roles and Duties were to solve employee IT issues via phone, email or in person, and manage these service requests via internal ticket system, volume varying with project work. I also assisted with office moves, acquisition onboarding and support during office IT standardization.

Businiess Administration, Data Processing

Education record