Mike Webster Email & Phone Number

Auckland, NZ

North Shore, Auckland, New Zealand

• HRV is the market leader in home ventilation, dedicated to creating healthier living environments for kiwi families through tailored solutions that address dampness and unhealthy air quality.Key Contributions:
• Converting inbound and outbound calls into quality sales appointments.
• Re-engaging unconverted leads to maximise sales opportunities
• Conducting call quality reviews to identify training needs.
• Analysing data trends, generating reports and developing targeted campaigns
• Leading weekly marketing meetings and preparing scripts

Auckland, New Zealand

Stray provides a flexible hop on - hop off travel service NZ wide with the mission of going further off the beaten track. As a driver-guide I was responsible for transporting passengers in a safe and timely manner, providing commentary and insights of local knowledge, arranging accommodation, activities and social events, promoting and selling company.

9-15 Holloway Place, Penrose

Part of the Fletcher Building group, Pinkfit® is the nationwide licensee network of Pink Batt® installers. As the key contact for our Wellington based customers, my role was to plan, coordinate and schedule all quotation and installation jobs for multiple install teams across the region. This required superb organisational skills, the ability to build.

9-15 Holloway Place, Penrose

Planned and managed the administration requirements for the install quality programme which involved coordinating and booking monthly insulation audits as well as tracking, monitoring and reporting on quality outcomes.

Home & Dry was part of the Fletcher Building group and offered a range of home insulation, heating and ventilation systems. This was a secondment position with accountability for the coordination and processing of all national sales documentation. This was during the EECA retrofit programme “Warm Up New Zealand” and it was critical to ensure all paperwork.

Hired in Direct Marketing role to make up to 300 outbound calls a day to prospective customers to book home insulation assessments for our team of sales consultants.

Outbound call centre roll selling for Orcon (ISP) competitive phone lines and internet packages to a wide variety of customers.

519-521 Lake Road, Takapuna, Auckland

Managed customer service enquiries in an inbound call centre environment, selling a wide variety ofproducts across Australasia. Achieved a sales hit rate of 50% on all products.

Coached, managed and mentored Market Research Interviewers to enhance productivity and ensure quality levels maintained. Managed up to 40 interviewers at one time. Created mid and post shift performance reports.

I was initially hired as a Call Centre Operator but was quickly promoted to a Team Leader role managing a team of 20 staff.

Bachelor'S Degree, Marketing

High School, Ncea Level 3

Activities and Societies: Cricket, Auckland Theater Company Student AmbassadorSubjects included: Drama, Media Studies, Geography, Physical.