*Ensure consistent brand service and driving customer service forward*Demonstrate personal commitment to the team*To deliver retail sales to budget and strive to exceed*Communicate effectively with the employee team to build awareness of the company business strategy & objectives and to motivate employees in the attainment of these targets*Introduced policies and procedures to improve Health and Safety*Consistently reviewing processes and procedures to ensure operational efficiency, and negotiating with suppliers to optimise costs*Implemented training programmes for team members to ensure highest standards of customer care provided to all guests, leading from the front in all areas of standards, team attitude and awareness*Identify, recruit and motivate a team of employees and initiate development activities to enable employees to realise their potential*Hold and offer support to parks within the company*Integrated the separate areas of bars, catering, fitness & leisure into a good working practice benefiting from a unified management approach and creating “Dip & Dine”*Propose potential opportunities for development and contribute to the formulation, progression, approval and implementation of such plans*Setting up national accounts for the group to maximise margins*Played a key role in developing formal and written policies and training manuals for the group*Supporting/Deputising for the General Manager *Led, motivated and mentored the team including the delivery of training on induction to the company, health and safety at work policy

*To work along side the General Manager to achieve bringing the Bar and Catering departments up to a high standard*To ensure all stock is accounted for in secure conditions*Recruitment of all staff, including Catering, Bar and Security*Achieving good stock results*Performing stock management and management of the P&L*Full accountability for the management of the busy bars & restaurant with the primary focus on sales and service delivery