Mike Whittaker
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Mike Whittaker Email & Phone Number

Customer Experience and Innovation Manager at Moorabool Shire Council
Location: Greater Melbourne Area, Australia, Australia 11 work roles 3 schools
1 work email found @penguinhead.com LinkedIn matched
✓ Verified May 2026 4 data sources Profile completeness 100%

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Current company
Moorabool Shire Council
Role
Customer Experience and Innovation Manager
Location
Greater Melbourne Area, Australia, Australia
Company size
223 employees

Who is Mike Whittaker? Overview

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Quick answer

Mike Whittaker is listed as Customer Experience and Innovation Manager at Moorabool Shire Council, a company with 223 employees, based in Greater Melbourne Area, Australia, Australia. AeroLeads shows a work email signal at penguinhead.com and a matched LinkedIn profile for Mike Whittaker.

Mike Whittaker previously worked as Customer Experience Manager at Melbourne Water and Chief Innovation Officer at Chinese Water Sports Safety Association. Mike Whittaker holds Bachelor Of Business Administration (B.B.A.) from Rmit University.

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Email format at Moorabool Shire Council

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{first}@penguinhead.com
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Profile bio

About Mike Whittaker

I am a seasoned Customer Experience (CX) Professional, leader and strategic thinker, with a strong belief that cultural change and service transformation can only be achieved by doing the work 'with' people, not for them, and not to them. Working collaboratively with leaders and staff has enabled me to developed CX Strategies and 'bring them to life'; improving both the customer and employee experience to deliver outcomes aligned to the organisations strategic objectives. Through the implementation of cultural change (Customer First) programs, customer insights, and human centered design principles to improve service experiences, I have successfully led teams that have been recognised both nationally and internationally for their achievements. This includes: > FINALIST (winner announced Oct): 2019 Australian Service Excellence Awards - Customer Service Project of the Year (Customer Impact).PROJECT: City of Casey - Customer First Program.> WINNER: 2018 International Service Excellence Awards - Customer Service Project of the Year (Service Transformation).Project: City of Casey – Bunjil Place ‘One Place, One Team, One Experience’.> WINNER: 2017 Australian Service Excellence Awards - Customer Service Project of the Year (Continuous Improvement).Project: City of Casey - Complaint Handling Framework.

Listed skills include Strategic Leadership, Employee Engagement, Lead Change, Strategic Planning, and 29 others.

Current workplace

Mike Whittaker's current company

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Moorabool Shire Council
Moorabool Shire Council
Customer Experience and Innovation Manager
Melbourne, VIC, AU
Website
moorabool.vic.gov.au
Employees
223
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Company profile
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11 roles · 33 years

Mike Whittaker work experience

A career timeline built from the work history available for this profile.

Customer Experience Manager

Current
Melbourne Water

Melbourne, Victoria, AU

Oct 2023 - Present

Customer Experience And Innovation Manager

Moorabool Shire Council

Ballan, Victoria, AU

Responsible for leading the Customer Service and Customer Experience teams to create a customer-focused culture across the organization. This role drives the customer strategy, with a key focus on improving access to Council services by enhancing digital platforms and streamlining service delivery.

Apr 2020 - Sep 2023

Chief Innovation Officer

Chinese Water Sports Safety Association

Responsible for developing critical business partnerships in China and leveraging innovative technologies to deliver e-learning and commerce solutions to support the organizations Massive Transformation Purpose to become the worlds largest water safety authority.

Jun 2019 - Apr 2020

Manager Customer Service

City Of Casey

Narre Warren, Victoria, AU

Accountable for the strategic leadership of Customer Experience Team as well as multiple contact channels and service centres. Responsibilities include CX Strategy, VOC and Customer Insights programs, Service Design, Customer Experience Metrics and Measurement, and building a Customer Centric organisational Culture, as well as the operational performance.

Dec 2009 - May 2019

Manager Customer Service

Hume City Council

Broadmeadows, VIC, AU

  • Accountable for the strategic leadership and operational performance of multiple service and call centres across four geographical locations.
  • Established 'Service First Strategic Working Group' to develop and implement Customer Focus strategy, including a program for 'Journey Mapping' critical customer experience processes.
  • Established a Leadership Program for staff development and succession management.
  • Deputy Chief Fire Warden, MECC Registrar, and Municipal Emergency Planning committee member.
  • Member of the Craigieburn Library, Learning & Customer Service Centre Project Control Group responsible for the development of a new 15 million dollar community facility.
Apr 2008 - Dec 2009

Board Member

Lgpro Vic (Local Government Professionals)

Docklands, Victoria, AU

LGPro is the member association and leading voice for Local Government professionals in Victoria providing leadership, professional development and representation in the pursuit of excellence. * 2007 - Participant in the LGPro Emerging Leaders Program. * 2008 - LGPro Annual Conference Presenter. * 2010 - LGPro Conference Organising Committee: Customer.

Dec 2007 - Dec 2008

Senior Business Analyst - It Operations

Bayside City Council

Sandringham, Victoria, AU

Responsible for leading the operations and development of the Corporate Information (Records) Department and IT Help Desk, including the implementation of a new EDRMS system (TRIM).

Mar 2007 - Mar 2008

Acting Customer Focus Manager

Bayside City Council

Sandringham, Victoria, AU

Responsible for the operations of the Customer Relations Department, and the implementation of the Customer Focus Strategy throughout the organisation.

Oct 2005 - Feb 2007

Communications Co-Ordinator

Bayside City Council

Sandringham, Victoria, AU

Responsible for the implementation of Council's Corporate Communication's Strategy including the corporate style guide, document and knowledge management, telecommunication, Internet and intranet services.

Jan 2002 - Nov 2005

Marketing, Media & Resources Manager

Victoria University

Melbourne, Victoria, AU

* Also included Acting Manager of Student Association for 12 months while manager on extended leave.Responsible for the promotion and marketing of student services including contact centre, food and catering outlets, retail shop, conference centre, dental and optical services, and student employment.

1993 - 1997 ~4 yrs
Team & coworkers

Colleagues at Moorabool Shire Council

Other employees you can reach at moorabool.vic.gov.au. View company contacts for 223 employees →

JC Josie Calvert Josie Calvert Colleague at Moorabool Shire CouncilGeelong West, Victoria, Australia, Australia View → TT Tonia Thorpe Tonia Thorpe Colleague at Moorabool Shire CouncilGeelong West, Victoria, Australia, Australia View → AM Adrian Murphy Adrian Murphy Colleague at Moorabool Shire CouncilGreater Melbourne Area, Australia View → JC Julie Conlan Julie Conlan Colleague at Moorabool Shire CouncilGreater Melbourne Area, Australia View → KL K. Leann Brown K. Leann Brown Colleague at Moorabool Shire CouncilGreater Melbourne Area, Australia View → SD Sharon Duff Sharon Duff Colleague at Moorabool Shire CouncilGreater Melbourne Area, Australia View → TP Tracey Picking Tracey Picking Colleague at Moorabool Shire CouncilGreater Melbourne Area, Australia View → SI Steven Ivelja Steven Ivelja Colleague at Moorabool Shire CouncilGreater Melbourne Area, Australia View → AW Amanda Willison Amanda Willison Colleague at Moorabool Shire CouncilBallan, Victoria, Australia, Australia View → SM Suraj Mani Lamichhane Suraj Mani Lamichhane Colleague at Moorabool Shire CouncilSunbury, Victoria, Australia, Australia View →
3 education records

Mike Whittaker education

Bachelor Of Business Administration (B.B.A.)

Rmit University

Graduate Diploma Of Education

University Of Melbourne

Bachelor Of Applied Science (B.A.Sc.)

Victoria University
FAQ

Frequently asked questions about Mike Whittaker

Quick answers generated from the profile data available on this page.

What company does Mike Whittaker work for?

Mike Whittaker works for Moorabool Shire Council.

What is Mike Whittaker's role at Moorabool Shire Council?

Mike Whittaker is listed as Customer Experience and Innovation Manager at Moorabool Shire Council.

What is Mike Whittaker's email address?

AeroLeads has found 1 work email signal at @penguinhead.com for Mike Whittaker at Moorabool Shire Council.

Where is Mike Whittaker based?

Mike Whittaker is based in Greater Melbourne Area, Australia, Australia while working with Moorabool Shire Council.

What companies has Mike Whittaker worked for?

Mike Whittaker has worked for Moorabool Shire Council, Melbourne Water, Chinese Water Sports Safety Association, City Of Casey, and Hume City Council.

Who are Mike Whittaker's colleagues at Moorabool Shire Council?

Mike Whittaker's colleagues at Moorabool Shire Council include Josie Calvert, Tonia Thorpe, Adrian Murphy, Julie Conlan, and K. Leann Brown.

How can I contact Mike Whittaker?

You can use AeroLeads to view verified contact signals for Mike Whittaker at Moorabool Shire Council, including work email, phone, and LinkedIn data when available.

What schools did Mike Whittaker attend?

Mike Whittaker holds Bachelor Of Business Administration (B.B.A.) from Rmit University.

What skills is Mike Whittaker known for?

Mike Whittaker is listed with skills including Strategic Leadership, Employee Engagement, Lead Change, Strategic Planning, Customer Insight, Digital Transformation, Project Management, and Communication Skills.

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