Mike Winchester Email & Phone Number

With 27+ years in the insurance industry, I have grown into a top performing claims specialist. To excel I have learned to be a strong investigator – objective, observant, and detail-oriented – as well as an articulate communicator who listens to customers’ stories, gathering critical details and explaining processes for resolving claims. Solid foundation with a variety of processes and best practices. I have served as an Attorney Negotiator/Litigator, Coverage Question Specialist, Complex Property Damage Investigator and Special Investigative Representative in OR, CA, IL and WA. Single Point of Contact for other internal Complex Property Damage (PD) units for handling Non-Program Auto Body Shops, I also mentored / trained new Claim Reps, modeling appropriate use of claims management software and electronic resources. Recognized by peers and management for jurisdictional knowledge, I’ve built and developed relationships with Agents, Vendors and Defense Attorneys while handling complex litigation of first and third party claims. I have successfully represented my employer at Trials, Small Claims, Arbitrations, Depositions and Mediations.In addition to my experience as a leader, I have a history of independently handling a large workload, thoroughly managing an inventory up to 250 claims with high quality results. I was recently recognized by upper level management for one of the largest reductions in pending inventory, while assisting other team members to reduce their larger pending inventories. I received a Special Recognition Award for outstanding professionalism and service to the company and customers.Track record of proactive customer service, communication and teamwork. Calm under pressure, dependable, well-organized, even-tempered and able to think outside the box to resolve problems. Key strengths: coverage determinations, claim forms, policies, endorsements; claims investigations, litigation claims management, embracing new challenges, adaptability.

Listed skills include Insurance, Customer Service, Liability, Casualty Insurance, and 9 others.

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  Oregon State University

  Finance, General