General Manager
Dago Highland Resort (Former As Horison) Re-Opening
Bandung, Jawa Barat, Indonesia
(Work termination due to covid-19 pandemic) * Responsible for all aspects of the hotel operations, including guest satisfactions, financial performance, property performance, sales and revenue generation, F&B, and employeesβ development & satisfactions.* Directly led and managed Sales & Marketing and F&B Department.*Making sure all guests receive a high quality of service.* Planning marketing campaigns.* Planning budgets, setting sales targets andβ¦ Show more (Work termination due to covid-19 pandemic) * Responsible for all aspects of the hotel operations, including guest satisfactions, financial performance, property performance, sales and revenue generation, F&B, and employeesβ development & satisfactions.* Directly led and managed Sales & Marketing and F&B Department.*Making sure all guests receive a high quality of service.* Planning marketing campaigns.* Planning budgets, setting sales targets and managing accounts.* Analyzing sales figures and producing reportsRecruiting, training and supervising all HOD and staff.* Meeting and greeting all guestsDealing with customersβ complaints and other problems.* Organizing building maintenance.* Making sure that the hotel meets health, safety and security regulations and licensing laws.> Reporting to Owners.> Project : Re-opening, Budget, P&L, Reporting by weekly and monthly. Show less