Mike Macdonald
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Mike Macdonald Email & Phone Number

Creative Concierge Team Leader at Creative ITC // Elevating Customer Experience & Cloud Solutions // Leader in Client Engagement & Data Analysis at Creative ITC
Location: Berkhamsted, England, United Kingdom 9 work roles 1 school
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Current company
Creative ITC
Role
Creative Concierge Team Leader at Creative ITC // Elevating Customer Experience & Cloud Solutions // Leader in Client Engagement & Data Analysis
Location
Berkhamsted, England, United Kingdom
Company size
73 employees

Who is Mike Macdonald? Overview

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Mike Macdonald is listed as Creative Concierge Team Leader at Creative ITC // Elevating Customer Experience & Cloud Solutions // Leader in Client Engagement & Data Analysis at Creative ITC, a with 73 employees, based in Berkhamsted, England, United Kingdom. AeroLeads shows a matched LinkedIn profile for Mike Macdonald.

Mike Macdonald previously worked as Creative Concierge Team Leader at Creative Itc and Freelance IT Support (10%) at Self-Employed. Mike Macdonald holds Bachelor Of Science (Bsc), Forensic Science And Technology from The University Of Kent.

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Creative ITC

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Profile bio

About Mike Macdonald

I am and AWS Certified Solutions Architect with a passion for all things cloud. Currently looking for a new cloud role. I'm excited to find an opportunity that allows me to learn about a businesses needs help provide the best possible solutions. I'm curious and love learning as much as I possibly can. I am happiest being in rooms with people smarter than me but I'm also comfortable asking the tricky questions when they need to be asked. I love being with people and building teams that are fulfilled, inspired and challenged.

Current workplace

Mike Macdonald's current company

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Creative ITC
Creative Itc
Creative Concierge Team Leader at Creative ITC // Elevating Customer Experience & Cloud Solutions // Leader in Client Engagement & Data Analysis
london, greater london, united kingdom
Website
creative-itc.com
Employees
73
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9 roles · 19 years

Mike Macdonald work experience

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Creative Concierge Team Leader

Current
Creative Itc

Milton Keynes, England, United Kingdom

Won "Outstanding Contribution 2024" award as voted for by Senior Leadership Team in my first year at Creative.Leadership & Team Management: Successfully led a cross-functional team responsible for customer communication, reporting, and incident management, ensuring seamless coordination and high-quality service delivery.SLA Improvement: Strategically increased average ticket resolution SLA success rate from 96.4% to an impressive 99.2%, significantly enhancing customer satisfaction and operational efficiency.Process Design & Implementation: Designed and implemented a robust major incident management process, leading to quicker resolutions and minimizing business impact.Product Ownership: Acted as the Product Owner for customer-facing reporting software, collaborating closely with a software development team in India to deliver high-quality solutions that meet customer needs and expectations.Data-Driven Insights: Developed and deployed comprehensive Power BI reports, providing critical insights for global capacity management planning and optimizing resource allocation.

Nov 2023 - Present

Freelance It Support (10%)

Self-Employed

Provided IT Support for small local charity.Consulted with and managed migration to Microsoft Office365 for Non ProfitsMaintain charity's Office 365 account including security, MFA, new usersSet up and maintain charity's website (including DNS configuration)Procured and deployed IT infrastructure for staff

Jan 2020 - Oct 2023

Local Church It Support (Volunteer)

Self-Employed

Provided ongoing IT support to local Church.Procured and deployed all staff laptops.Provide risk/benefit analysis that lead to migrating the church from aging on-premises server to Dropbox shared cloud storage.Administrate organisation's Dropbox account, including users, security, MFA, secure shared file structures.Liased with external company to improve church-wide WIFI system.Created and managed church website including DNS configuration.Managed church integration with multiple external SaaS systems.Run workshops to train staff and members in use of SaaS systems.Continue to provide remote support using TeamViewer.

Feb 2015 - Oct 2023

Aws Student

Optima It

AWS Student learning all things AWS Solutions Architecture including security, serverless, containers, networking, event driven architecture.Passed AWS Solutions Architect Associate and Cloud Practitioner exams.Asked to present various personal projects both in class as well as to over 150 in the academy.

Feb 2023 - Aug 2023

Learning Support Assistant

Tring Park School For The Performing Arts
2013 - 2015 ~2 yrs

Photographer

Macmac Photography

Berkhamsted, Hertfordshire

Jun 2010 - Jun 2020
Team & coworkers

Colleagues at Creative ITC

Other employees you can reach at creative-itc.com. View company contacts for 73 employees →

SD Shaun Donovan Shaun Donovan Colleague at Creative ItcLondon, England, United Kingdom View → TD Thomas Drinkwater Thomas Drinkwater Colleague at Creative ItcReading, England, United Kingdom View → SF Surumi Faisal Surumi Faisal Colleague at Creative ItcBengaluru, Karnataka, India View → JI James Irving James Irving Colleague at Creative ItcUnited Kingdom View → SK Stephanie Kent Stephanie Kent Colleague at Creative ItcWalton-On-Thames, England, United Kingdom View → RM Ravi Marrijetty Ravi Marrijetty Colleague at Creative ItcUnited Kingdom View → GM Gemma Mclennan Gemma Mclennan Colleague at Creative ItcUnited Kingdom View → GA Grant Allenby Grant Allenby Colleague at Creative ItcGreater Northampton Area, United Kingdom View → SM Steve Mccorry Steve Mccorry Colleague at Creative ItcOdiham, England, United Kingdom View → NR Navin Rk Navin Rk Colleague at Creative ItcNortholt, England, United Kingdom View →
1 education record

Mike Macdonald education

FAQ

Frequently asked questions about Mike Macdonald

Quick answers generated from the profile data available on this page.

What company does Mike Macdonald work for?

Mike Macdonald works for Creative ITC.

What is Mike Macdonald's role at Creative ITC?

Mike Macdonald is listed as Creative Concierge Team Leader at Creative ITC // Elevating Customer Experience & Cloud Solutions // Leader in Client Engagement & Data Analysis at Creative ITC.

Where is Mike Macdonald based?

Mike Macdonald is based in Berkhamsted, England, United Kingdom while working with Creative ITC.

What companies has Mike Macdonald worked for?

Mike Macdonald has worked for Creative Itc, Self-Employed, Optima It, Tring Park School For The Performing Arts, and Macmac Photography.

Who are Mike Macdonald's colleagues at Creative ITC?

Mike Macdonald's colleagues at Creative ITC include Shaun Donovan, Thomas Drinkwater, Surumi Faisal, James Irving, and Stephanie Kent.

How can I contact Mike Macdonald?

You can use AeroLeads to view verified contact signals for Mike Macdonald at Creative ITC, including work email, phone, and LinkedIn data when available.

What schools did Mike Macdonald attend?

Mike Macdonald holds Bachelor Of Science (Bsc), Forensic Science And Technology from The University Of Kent.

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