Mike Dickerson possesses expertise in itil, windows server, sql, business intelligence, troubleshooting and 61 more skills. He is proficient in Japanese and French. Colleagues describe him as "I had the privilege of being part of Mike's team for 3 years, and during this time, I witnessed firsthand his exceptional leadership and expertise in various domains, making him an outstanding manager and mentor. As my manager, Mike's guidance and mentorship were instrumental in shaping my career and professional growth. His vast experience in Site Reliability Engineering (SRE) and IT Service Management (ITSM) provided me with invaluable insights into best practices and industry standards. He encouraged me to pursue professional development opportunities and supported me in acquiring new skills to excel in my role. Mike's managerial approach was one of empowerment and trust. He gave his team members the autonomy to make decisions while providing the necessary support and resources. Under his leadership, our team achieved our goals, and individual contributions were recognized and appreciated. As a project manager, Mike excelled in keeping our team on track and motivated. He set clear objectives, communicated expectations effectively, and ensured that we were equipped with the resources required to succeed. His leadership style fostered a positive and collaborative work environment, where everyone felt valued and heard. In addition to his technical expertise, Mike's in-depth understanding of IT operations and managed services was crucial in ensuring our team's success. He proactively addressed potential challenges and provided us with the tools and support needed to overcome them. His dedication to operational excellence instilled a sense of pride in our work, and we consistently delivered high-quality services to our clients. Working under Mike's leadership was a great experience. His approachability and open communication made him a great manager and mentor. He believed in fostering a culture of continuous learning and encouraged us to challenge ourselves, which resulted in our team achieving our goals. I recommend Mike for any leadership roles in SRE, ITSM, Middleware, project management, IT operations, or managed services. Please feel free to reach out to me for further insights into my experiences working with Mike." and "I had the opportunity to work under Mike at Northwestern Mutual. He is one of the finest leaders that I have worked with. Under his leadership I was able to deliver my work effectively and I received continuous feedback which helped me to enhance my professional skills. Mike has very good understanding of Infrastructure & Cloud Services and he always encouraged the team to think out of the box so that we could deliver quickly & more effectively. His way of doing work helped the team to climb to the next level. Thank you, Mike, for all your support and guidance!"