Client Care
Current- Effectively manage and resolve customer care matters to a successful conclusion- Identify opportunities to improve & optimize the client experience
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@rbc.com
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Mike Alderdice is listed as Client Care at RBC Direct Investing at RBC Direct Investing, a company with 242 employees, based in Markham, Ontario, Canada. AeroLeads shows a work email signal at rbc.com and a matched LinkedIn profile for Mike Alderdice.
Mike Alderdice previously worked as Client Care at Rbc Direct Investing and Communications Specialist at Rbc Direct Investing. Mike Alderdice holds Business/Commerce, General from Laurentian University/Université Laurentienne.
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AeroLeads found 1 current-domain work email signal for Mike Alderdice. Compare company email patterns before reaching out.
I'm a business professional with a passion for customer service, the client experience, and problem solving. I have diverse experience across many business functions which includes people management, coaching and sales. I'm particularly adept at evolving with change and am committed to stable values such as honesty, integrity & loyalty. I've had the good fortune to spend a great many years in the self-directed brokerage field with RBC Direct Investing, a subsidiary of one of the leading global financial institutions RBC. This has provided me the opportunity to continually learn, grow, develop and be challenged, while always striving to contribute in meaningful ways to the business and the client experience.As an RBC Health and Wellness Champion I also have the privilege of helping to promote healthy active living within our organization. I have a passion for health & fitness and enjoy participating in various athletic events. In 2014 I was excited to compete in the world age-group triathlon championships.
Listed skills include Leadership, Customer Experience, Sales Process, Contact Centre Operations, and 15 others.
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A career timeline built from the work history available for this profile.
Mississauga, Ontario
- Effectively manage and resolve customer care matters to a successful conclusion- Identify opportunities to improve & optimize the client experience
Mississauga, Ontario
- Deliver a superior client experience through our digital communication channels, i.e. Email & Chat- Promote the full capability of RBC Direct Investing's products and service- Continually seek opportunities to optimize operational effectiveness and efficiency
Toronto, Canada Area
Primarily responsible for effectively and efficiently managing and resolving all manner of 2nd level escalations to a successful conclusion. Utilized front-line feedback to identify opportunities within current processes and touch-points to optimize the customer experience.* This was a temporary rotation opportunity
Toronto, Canada Area
The Toronto Investor Centre is a retail client-facing hub that represents RBC Direct Investing - Assist existing and potential clients with all manner of inquiries and requests- Educate clients about RBC Direct Investing's impressive array of products, services, and online functionality, so they can effectively self-manage their financial investments with.
Mississauga, Ontario
Deliver a superior client experience through our digital communication channels, i.e. Email & Chat. Promoting the full capability of RBC Direct Investing's products and services. Continually seeking opportunities to optimize operational effectiveness and efficiency.
Mississauga, Ontario
Managed a dedicated team of licensed Investment Services Representatives, leading them to deliver exceptional customer service, business and sales results. Additionally my goal was to ensure a high level of employee capability and engagement by empowering each to reach their full potential.
Toronto
Managed and problem solved issues related to trading platforms, products and services of the business, liaised with internal and external partners.
Mississauga
Managed and lead team of contact centre licensed Investment Services Representatives.
Toronto
Managed and lead team of licensed online Investment Representatives.
Toronto
As a nationally licensed Registered Representative, I reviewed and approved customers online trading orders to ensure compliance with firm and industry guidelines.
Richmond Hill, Ontario
Telelphone representative providing professional, efficient client service.
Richmond Hill, Ontario
Processing account transfers, account changes, RSP withdrawals
Mississauga, ON
Toronto, Ontario
Held various progressive roles
Other employees you can reach at rbcdirectinvesting.com. View company contacts for 242 employees →
Alexander Yeh
Colleague at Rbc Direct Investing
Coquitlam, British Columbia, Canada, Canada
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Lucy Morrow
Colleague at Rbc Direct Investing
Vancouver, British Columbia, Canada, Canada
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SY
Shu Ying Tian
Colleague at Rbc Direct Investing
Montreal, Quebec, Canada, Canada
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MJ
Mario Jbeily
Colleague at Rbc Direct Investing
Montreal, Quebec, Canada, Canada
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CM
Chandni Mamrawala
Colleague at Rbc Direct Investing
Toronto, Ontario, Canada, Canada
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DD
Deven Dixit
Colleague at Rbc Direct Investing
Brampton, Ontario, Canada, Canada
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DY
Daniel Yap
Colleague at Rbc Direct Investing
Mississauga, Ontario, Canada, Canada
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WC
Watson Chan
Colleague at Rbc Direct Investing
Canada, Canada
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LP
Laura Phillips
Colleague at Rbc Direct Investing
Bradford, Ontario, Canada, Canada
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Y(
Yonghan (Hank) Xu
Colleague at Rbc Direct Investing
Greater Toronto Area, Canada, Canada
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Quick answers generated from the profile data available on this page.
Mike Alderdice works for RBC Direct Investing.
Mike Alderdice is listed as Client Care at RBC Direct Investing at RBC Direct Investing.
AeroLeads has found 1 work email signal at @rbc.com for Mike Alderdice at RBC Direct Investing.
Mike Alderdice is based in Markham, Ontario, Canada while working with RBC Direct Investing.
Mike Alderdice has worked for Rbc Direct Investing, Nike, True Lines Design & Installation, and The Canadian Automobile Association.
Mike Alderdice's colleagues at RBC Direct Investing include Alexander Yeh, Lucy Morrow, Shu Ying Tian, Mario Jbeily, and Chandni Mamrawala.
You can use AeroLeads to view verified contact signals for Mike Alderdice at RBC Direct Investing, including work email, phone, and LinkedIn data when available.
Mike Alderdice holds Business/Commerce, General from Laurentian University/Université Laurentienne.
Mike Alderdice is listed with skills including Leadership, Customer Experience, Sales Process, Contact Centre Operations, Fixed Income, Business Relationship Management, People Management, and Capital Markets.
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