Timothy Tsao Email & Phone Number

Vaughan, On, Ca

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Mississauga, Ontario, Canada

Langen, Hesse, Germany

 Constantly communicate with dealers, support and solve their issue from Canada, USA, Central/South America region Increase the sales and service quality by frequent customer visit, machine demo and organized service training for South America dealers Follow up customer/dealer need and satisfactory including email, phone and video call. > 90% of onsite project complete within the first time visit. Project include onsite chemistry testing, IQOQPQ, calibration, repair, product training on software and hardware for Dissolution tester, UV spectrophotometer, hardness tester and other physical tester for pharmaceutical company 2014 – 2016 work with the new dealer in US to exceed the sales target 2018 work with director to establish ERWEKA USA office and take over the business in USA

Toronto, Ontario, Canada

 Proactively engage with clients in the branch and deliver an outstanding service experience through completing transactions and by identifying opportunities for advice, solutions, digital enablement and partner introductions  Product include mutual fund investment, mortgage approval and banking solution. Keep customer relationship to meet their financial needed. Achieve sales target with sales pipeline and cold call.

Toronto, Ontario, Canada

 Coach new CSR Control cash for bank daily operation and balance at the end of closing date >95% of branch balance within limit Organize part of EYB hospital fund raising and Accountant free consultation for business client.  “Most client invitation award” for Investment and Mortgage seminar. 2nd ranking in East York Region and < 30 ranking in Canada >80% customer satisfactory rate (LTR) got 10 out of 10 Got “Employee of the month” in May and December 2012

Toronto, Ontario, Canada

 Respond to client-initiated contacts, delivering fast and efficient service, assisting with financial transactions such as deposits, withdrawals, cheque cashing/ordering, bill payments, money orders and transfers, and foreign currency exchanges. Resolve problems at first point of contact where possible and refer more complex situations to senior officers. Achieve and exceed target every week after training. Customer satisfactory rate LTR 100% satisfaction

New Jersey

 Managed, support and solve service issue in USA. Follow up frequently with customer’s need Installation Qualification, Operation Qualification, Performance Validation, calibration and repaired all Pharmaceutical laboratory Instruments in customer. Successfully maintain most of the client relationship Increase the sales volume and decrease the workload for sales team

Hong Kong Sar

 Constantly communicate with customer, support and solve their issue from 14 countries in Asia Pacific region Reduce the manufacture cost by founding different supplier in China for Germany product and quality control on production line in China Trained New employee and Asia Pacific dealer Successfully build up the production line in China and pass the Germany standard Increase the Asia Pacific region sales result to the 2nd ranking around the world

Hong Kong Sar

 Method validation and development for Pharmaceutical analysis method in QC department.  Managed and trained new employee. > 90% projects complete before deadlines

Hong Kong Sar

 Quality control for raw material, intermediate and finished product Process validation, method validation and Stability control for the product. Calibrated analytical instrument in pharmaceutical laboratory.

Hong Kong Sar

Sales for medical Instrument related to Sleep Apnea.Overnight Sleep Study Test for customer.

Hong Kong Sar

Research: “Synthesis, analysis and application of reverse osmosis membrane “, Assisted with the laboratory work done by undergraduate students for their honors projects.2 Journals had been published

Master Of Philosophy, Applied Chemistry

Bachelor Of Science, Applied Chemistry