Michael Audelo Email & Phone Number

Pleasanton, California, Us

As a Customer Success Manager I am the “voice of the customer” and manage the client relationship throughout the customer life cycle. I partner with customer Account teams to optimize the value of their investment with Medallia and maximize program impact at an organizational level. We create a world class customer experience that allows customer teams to leverage Medallia products and services easily and effectively.Internally across Medallia, I proactively build relationships and bring the best of what Medallia has to offer to our clients (e.g., new product, process innovation, research and insights). Medallia’s mission is to help companies win through customer experience. The world’s best-loved brands trust Medallia’s Experience Cloud™, which embeds the pulse of the customer in an organization and empowers employees with the real-time customer data, insights, and tools they need to make every experience great. Growing quickly, with a global footprint that spans Silicon Valley, Austin, Washington D.C., New York, London, Paris, Sydney, Buenos Aires, and Tel Aviv, here, we value people for each of the aspects that make them whole.

Armonk, New York, Ny, Us

As Senior Executive Partner for Customer Success I am responsible for managing the relationship between IBM and its customers. With access to our broad portfolio of products and services, my goal is the relentless pursuit of creating both short and long term strategies for IBM’s customers to be as successful as possible.Watson Talent helps organizations build an impassioned and engaged workforce to drive deeper client relationships, and deliver better business outcomes. Watson Talent combines market-leading AI and social collaboration solutions with the power of workforce science and cognitive analytics capabilities.

Armonk, New York, Ny, Us

As a Senior Implementation Consultant, utilizing HR and best practices consulting services, worked to incorporate our suite of products into our clients various Talent Management environments. Supporting both our Applicant Tracking, Onboarding, and Assessment products, it was my responsibility to understand the client needs, design a solution to fit those needs, and help roll out a solution that was well thought-out and met all the business requirements. Aligned strategy and supported business by working closely with HR leaders and business managers to implement sound change management.• Reduced time to system Go-Live 50%.• Increased access to revenue 30%.

Getting the best results requires collaboration with best products available and thinking outside of one corporate box. ● Responsible for driving process improvements which align strategy and support the business and the Human Resources team. ● Focus on systems, technology and business processes resulting in improved HR effectiveness, efficiencies and other activities that drive business.● Work with HR leaders and business managers to develop strategies and reduce roadblocks for internal groups impacted by change. ● Serves as a business partner focusing on brokering solutions to business problems.● Responsible for communication management that includes process improvement and development team leadership, project management, systems analysis, change control, surveying and reporting, effective communication and exchange with internal customers and external supplier-partners. This role is viewed internally and externally as both a process expert and subject matter expert across multiple disciplines and I act as an internal consultant, advocate and change agent.

Folsom, California, Us

Developer/marketer of talent management software. Identified technical challenges and solutions for a wide range of customers.● In charge of identifying key technology challenges and potential solutions in HR applications.● Support sales team in persuading clients how our products and services will best satisfy client HR needs in terms of functionality, quality and value● Provided critical input in the development of “best of breed” HR examination, testing and certification solutions by gathering, interpreting and recording potential client requirements.● Designed and delivered Best Practices HR consulting services to HR organizations throughout the US in areas of Employee Relations, Equal Employment Opportunity, Compensation, Staffing, Organizational Effectiveness to current and prospective clients.● Counsels leadership on matters concerning development of staff to enhance effectiveness and potential. Ability to shift emphasis from resolving issues for others to building leadership capabilities that address and resolve both human and technical aspects of the work environment● Organized and participated in industry conferences such as IPMA (International Personnel Management Association), IPAC (International Personnel Assessment Council), and NASPE (National Association of State Personnel Executives). ● Established new and maintained existing long-term business relationships with clients

Developer/marketer of talent management software. Identified technical challenges and solutions for awide range of customers Led marketing, organizational development and training initiatives. Substantial contributions to business development.● Assisted in the integration process when Sigma business was sold to CPS in May 2005.● Designed organizational structure for maximum effectiveness and participatory accountability.● Created and a superior customer service experience, and building and maintaining a competitive cutting-edge software product.● Liaison between business development, product development, technical support and training to define better strategies for more efficient implementation, training and support processes.● Organized, planned and attended major conferences for IPMA (all regions), IPMAAC, SCPMA, CSPCA and CUPA to enforce strong brand recognition of Sigma in HR community. ● Communicates and implements pro-active employee relations strategies pertaining to employee relations, team-based initiatives, training, leadership development, employee communications, and compensation and benefits in support of the goals and strategic objectives.● Helps to coordinate Talent Management strategies to include workforce planning, succession planning, and knowledge transfer and talent acquisition.● Plans, organizes and administers Human Resources programs, processes and activities for client group.● Provided HR training and consulting services to HR organizations throughout the US in areas of Employee Relations, Equal Employment Opportunity, Compensation, Staffing, and Organizational Effectiveness.

Developer/marketer of talent management software. Key manager during growth from four to 14 FTE’s. Responsible for implementation, installation and customer training throughout the US. Personally installed and supported more than 150 HR systems and trained over 3,000 users ● Played a key role in growth of the company from small startup to an industry segment leader serving more than 250 clients. As a result, the company was valued at $6M when sold in 2005.● Responsible for all facets of implementation, installation and training of company products throughout the United States.● Recruited, trained and directed all development, engineering, training and technical support staff. ● Developed the liaison process between business development, product development, technical support and training to define better strategies for more efficient implementation, training and support processes.● Created and delivered a superior customer service experience, and building and maintaining a competitive cutting-edge software product. ● Communicates and implements pro-active employee relations strategies pertaining to employee relations, team-based initiatives, training, leadership development, employee communications, and compensation and benefits in support of the goals and strategic objectives.● Helped to coordinate Talent Management strategies to include workforce planning, succession planning, and knowledge transfer and talent acquisition.● Defined, developed and enhanced client training plans and documentation.● Designed and delivered Best Practices HR consulting services to HR organizations throughout the US in areas of Employee Relations, Equal Employment Opportunity, Compensation, Staffing, and Organizational Effectiveness to current and prospective clients.● Authored and provided customized user training upon request.

Us

• Formulated cutting edge recruitment strategies to fill critical positions in the City of Fresno workforce.• Designed job analysis studies for correct recruitment and testing strategies.• Developed written and oral test development guidelines and validation analysis to ensure the correct job skills were being evaluated.• Authored performance examination and validation tests to assess observable job skills. • Executed a comprehensive market analysis for recruiting outreach and competitive compensation.• Design print media for recruiting outreach. • Designed large scale classification studies to modernize job duties, titles and salaries.• Coordinated time and motion studies to determine if existing technology and processes was utilizing talent and technology efficiently• Designed and installed the first local area network in the City.• Purchased and supported the first computerized applicant tracking system utilizing the first personal computers.

Bachelor Of Science, Organizational Behavior

Music Education