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Results oriented leader with an exceptional blend of business operations, technology and P&L experience. Proficient change agent adept at developing high performing, quality focused organizations through strong leadership, solid communications and strategic visioning. Highly motivated leader who excels at maximizing productivity while controlling costs resulting in improved profitability and increased customer satisfaction and employee morale.Functions led include: Customer Support, Project Management (PMO), Account Management, Business Analysis, Programming, Quality Assurance, Installation Management, Contracts Administration, Field Training, Classroom Education, Consulting, Technical Writing, Production Planning, Materials Planning, Manufacturing Systems Design. Extensive interaction with Finance, Legal and Human Resources.Specialties: Leadership, P&L, Change Agent, Multi Site Management, Operations Management, Vendor Management, Offshore/Outsourcing, Results Oriented/Decisive, M&A, Process Improvement, Contract Negotiation, Presentation Skills, Customer Focused/Technical Support (Call Centers), IT/Software Development, Project Management, Account Management, Business Analysis, Field/Classroom Training, Lean Six Sigma, TQM, Juran Quality Training, P&C Insurance, Materials Planning, Production Planning, MRP, People Development.
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Seven BridgesManchester, Ct, Us
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Chief Operating OfficerSeven Bridges Dec 2019 - Mar 2023Boston, Massachusetts, UsSeven Bridges is the leading biomedical data company, specializing in software and data analytics to drive public and private healthcare research. We deliver end-to-end bioinformatic solutions - including access to datasets, analytic workflows and algorithms, cloud-computing infrastructure, and scientific support - that speed the path from raw experimental data to new treatments and diagnostics.
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Sr. Manager - M&AStanley Black & Decker, Inc. Feb 2017 - Dec 2019New Britain, Ct, UsGlobal IT PMO leadership responsibility for all mergers, acquisitions and divestitures involving an IT budget portfolio of >$100M encompassing 18 active programs. Direct responsibility for a team of 20 globally situated program/project managers. Successfully completed 12 acquisitions/divestitures. -
Vp Professional ServicesDelphi Technology Oct 2010 - Feb 2015Boston, Ma, UsLeadership responsibility for PMO, Customer Support and Project Services (Business Analysis, Data Conversion, Product Configuration and 3rd Party Interfaces).• Developed a “dedicated team” servicing model for company’s largest customer which increased recurring revenue by 24% on an annual basis.• Turned around PMO from a group delivering virtually no projects on-time and within budget to one receiving accolades from the business user community for delivering upon commitments.• Instrumental in producing record setting revenue results for four consecutive years.• Successfully implemented a resource planning tool to more accurately predict future resource requirements and effectively track revenue against budgeted objectives. -
Managing DirectorTravelers Insurance Jan 2006 - Feb 2010New York, Ny, UsLeadership responsibility for the development and maintenance of all Personal Insurance Rating applications supporting $7B in net written premium.• Delivered 693 rating projects in 2008 100% on-time at a 99.96% quality level while implementing a flexible staffing model utilizing offshore resources resulting in a 23% reduction in expenses.• Developed and implemented training, cross-training and mentoring programs to increase product and technical proficiency and leadership skills within the Rating organization.• Created a continuous improvement, team oriented culture. Implemented 73 productivity improvements resulting in the equivalent of 11.5 FTEs in efficiency improvements.• Designed capacity planning and performance metrics tracking models utilized for resource planning and performance measurement.• Effectively managed multiple vendors involving contract labor and data services. -
Director, Process Design And ImprovementTravelers Insurance Aug 2004 - Jan 2006New York, Ny, UsImprove the overall efficiency of the Personal Insurance organization by redesigning/developing processes and implementing solutions while capitalizing on emerging technologies being introduced. • Radically changed method of conducting business by designing and implementing an enhanced “speed to market” rating process resulting in a 95% productivity improvement while paving the way to execute rate changes “on demand” vs. having to schedule them up to 12 months in advance. • Recommended the formation of a new Business Technology Operations organization which was implemented in January 2006.
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Svp OperationsAms Services, Inc. Apr 1998 - Mar 2003UsManaged multi-site staff of 200 employees (CA, CT, MO, OH, TX) with an $11M operating budget. Led Business Analysts, Project Managers, Account Managers, Programmers and Quality Analysts supporting rate plans for 20,000 customers involving desktop and Internet-related insurance applications.• Increased strategic account revenue by 168% while reducing Business Development operating expenses by 57% by significantly improving on-time delivery, quality and customer satisfaction through process improvements and functional consolidations.• Effectively reduced operating expenses by 10% annually while experiencing dramatic improvements in all key-operating indices. • Developed an Internet-based project services website resulting in a company that was easier to do business with while projecting a technologically advanced image to strategic customers.• Eliminated territorial/geographical barriers, which inhibited the organization from optimizing its potential, through solid communication and direction. Recognized by CEO as an organization that should be a model for the rest of the corporation for teamwork and optimal performance. • Directed due diligence activities involving the purchase of a competitor resulting in an acquisition. -
Svp Customer SupportAms Services, Inc. Jan 1992 - Apr 1998UsProvided technical support (hardware, software, operating systems) for seven product lines involving over 5,000 customers. Managed 96 Customer Service, Training (field and classroom) and Consulting personnel.• Reduced operating expenses by 45% while improving customer support response time from multiple days to less than one hour. Effectively managed 20,000 service calls per month. • Implemented expert system technologies (desktop and Internet), specialization workgroups and automatic call distribution (ACD) to improve productivity, quality and responsiveness.• Requested by CEO to help the Rating Services Division (CT) resolve serious operational problems. Successful results achieved within a short period of time.• Requested by COO to lead a top priority development project designed to revolutionize AMS’s products and services considered vital to the future success of the company.• Developed a program to create a common corporate quality culture throughout the company (nine locations) and conducted employee-training sessions.
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Mgr/Avp/Vp OperationsAms Services, Inc. Oct 1986 - Jan 1992UsManaged Customer Support, Installation Management, Order Entry, Production Planning/Scheduling, Contracts Administration, Training, Technical Writing, QA and Development departments in MA & TX.• Promoted from Manager to 2nd VP within six months after joining company and to VP in 1988. • Stabilized products and services and significantly improved company’s reputation in the marketplace. Led organization to one that consistently met or surpassed its monthly objectives.• Led effort to ensure “best practices” support strategies were employed throughout all AMS divisions. Developed technical writing standards for the entire company to ensure consistency in materials produced through effective management of a cross-functional team.• Implemented a Blue Chip service program to provide superior service to the company's largest customers and a “New Start” program to provide more attentive service to new customers during the first 60 days of operation. Significantly improved customer retention and satisfaction ratios.
Michael Bigda Skills
Michael Bigda Education Details
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Bryant UniversityBusiness -
Bryant UniversityManagement
Frequently Asked Questions about Michael Bigda
What company does Michael Bigda work for?
Michael Bigda works for Seven Bridges
What is Michael Bigda's role at the current company?
Michael Bigda's current role is Retired.
What is Michael Bigda's email address?
Michael Bigda's email address is mr****@****cox.net
What is Michael Bigda's direct phone number?
Michael Bigda's direct phone number is +161725*****
What schools did Michael Bigda attend?
Michael Bigda attended Bryant University, Bryant University.
What skills is Michael Bigda known for?
Michael Bigda has skills like Process Improvement, Vendor Management, Business Analysis, Management, Leadership, Training, Cross Functional Team Leadership, Project Management, Strategy, Operations Management, Strategic Planning, Account Management.
Who are Michael Bigda's colleagues?
Michael Bigda's colleagues are Tenco Club, Stefan Risteski, Deborah Bridges, Gwendolyn Asher, Marie S, Goran Vlaović, Maxwell Joy.
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