Michael Bigda Email & Phone Number

Manchester, Ct, Us

Boston, Massachusetts, Us

Seven Bridges is the leading biomedical data company, specializing in software and data analytics to drive public and private healthcare research. We deliver end-to-end bioinformatic solutions - including access to datasets, analytic workflows and algorithms, cloud-computing infrastructure, and scientific support - that speed the path from raw experimental data to new treatments and diagnostics.

New Britain, Ct, Us

Global IT PMO leadership responsibility for all mergers, acquisitions and divestitures involving an IT budget portfolio of >$100M encompassing 18 active programs. Direct responsibility for a team of 20 globally situated program/project managers. Successfully completed 12 acquisitions/divestitures.

Boston, Ma, Us

Leadership responsibility for PMO, Customer Support and Project Services (Business Analysis, Data Conversion, Product Configuration and 3rd Party Interfaces).• Developed a “dedicated team” servicing model for company’s largest customer which increased recurring revenue by 24% on an annual basis.• Turned around PMO from a group delivering virtually no projects on-time and within budget to one receiving accolades from the business user community for delivering upon commitments.• Instrumental in producing record setting revenue results for four consecutive years.• Successfully implemented a resource planning tool to more accurately predict future resource requirements and effectively track revenue against budgeted objectives.

New York, Ny, Us

Leadership responsibility for the development and maintenance of all Personal Insurance Rating applications supporting $7B in net written premium.• Delivered 693 rating projects in 2008 100% on-time at a 99.96% quality level while implementing a flexible staffing model utilizing offshore resources resulting in a 23% reduction in expenses.• Developed and implemented training, cross-training and mentoring programs to increase product and technical proficiency and leadership skills within the Rating organization.• Created a continuous improvement, team oriented culture. Implemented 73 productivity improvements resulting in the equivalent of 11.5 FTEs in efficiency improvements.• Designed capacity planning and performance metrics tracking models utilized for resource planning and performance measurement.• Effectively managed multiple vendors involving contract labor and data services.

New York, Ny, Us

Improve the overall efficiency of the Personal Insurance organization by redesigning/developing processes and implementing solutions while capitalizing on emerging technologies being introduced. • Radically changed method of conducting business by designing and implementing an enhanced “speed to market” rating process resulting in a 95% productivity improvement while paving the way to execute rate changes “on demand” vs. having to schedule them up to 12 months in advance. • Recommended the formation of a new Business Technology Operations organization which was implemented in January 2006.

Us

Managed multi-site staff of 200 employees (CA, CT, MO, OH, TX) with an $11M operating budget. Led Business Analysts, Project Managers, Account Managers, Programmers and Quality Analysts supporting rate plans for 20,000 customers involving desktop and Internet-related insurance applications.• Increased strategic account revenue by 168% while reducing Business Development operating expenses by 57% by significantly improving on-time delivery, quality and customer satisfaction through process improvements and functional consolidations.• Effectively reduced operating expenses by 10% annually while experiencing dramatic improvements in all key-operating indices. • Developed an Internet-based project services website resulting in a company that was easier to do business with while projecting a technologically advanced image to strategic customers.• Eliminated territorial/geographical barriers, which inhibited the organization from optimizing its potential, through solid communication and direction. Recognized by CEO as an organization that should be a model for the rest of the corporation for teamwork and optimal performance. • Directed due diligence activities involving the purchase of a competitor resulting in an acquisition.

Us

Provided technical support (hardware, software, operating systems) for seven product lines involving over 5,000 customers. Managed 96 Customer Service, Training (field and classroom) and Consulting personnel.• Reduced operating expenses by 45% while improving customer support response time from multiple days to less than one hour. Effectively managed 20,000 service calls per month. • Implemented expert system technologies (desktop and Internet), specialization workgroups and automatic call distribution (ACD) to improve productivity, quality and responsiveness.• Requested by CEO to help the Rating Services Division (CT) resolve serious operational problems. Successful results achieved within a short period of time.• Requested by COO to lead a top priority development project designed to revolutionize AMS’s products and services considered vital to the future success of the company.• Developed a program to create a common corporate quality culture throughout the company (nine locations) and conducted employee-training sessions.

Us

Managed Customer Support, Installation Management, Order Entry, Production Planning/Scheduling, Contracts Administration, Training, Technical Writing, QA and Development departments in MA & TX.• Promoted from Manager to 2nd VP within six months after joining company and to VP in 1988. • Stabilized products and services and significantly improved company’s reputation in the marketplace. Led organization to one that consistently met or surpassed its monthly objectives.• Led effort to ensure “best practices” support strategies were employed throughout all AMS divisions. Developed technical writing standards for the entire company to ensure consistency in materials produced through effective management of a cross-functional team.• Implemented a Blue Chip service program to provide superior service to the company's largest customers and a “New Start” program to provide more attentive service to new customers during the first 60 days of operation. Significantly improved customer retention and satisfaction ratios.

Mba, Business

Bs, Management