Mike Boehm Email & Phone Number

Milwaukee, Wisconsin, United States

Greater Milwaukee Area

Managed and assisted with daily operations of user workstations including Imaging, troubleshooting, and repairing laptops, mobile devices, printers, etc. Kept all software up to date including Installing and updating Windows 10 and other 3rd party software such as Adobe products, browsers, and other utilities.Tracked all issues in an internal ticketing system and ran reports to verify SLAs were being met.

Greater Milwaukee Area

Maintained and administered computer systems, networks and related computing environments including physical servers and laptops, virtual servers, operating systems, applications, and all configurations.Diagnosed and resolved hardware, software, and other network and system problems, and replaced defective components when necessary.Performed ongoing hardware and software maintenance operations, including installing and upgrading hardware and software.Created many PowerShell scripts to automate tasks such as Windows Updates, DNS configurations, Virtual machine creation, Server inventories, and more.Evaluated and implemented many back-end systems such as: On-call rotation scheduling via PagerDuty, Automatic 3rd party software updates via PatchMyPC and PDQ Inventory/Deploy, Remote desktop management via Remote Desktop Manager, and Admin rights escalation via MakeMeAdmin.Managed user accounts and computer settings via Office 365 Administration, Active Directory, Exchange Server, and Group Policy.Designed and led training sessions to demonstrate new hardware and software systems to employees.Participated in many United Way sponsored volunteer events including compiling mailings at the Hope House, weeding at the Green Power Garden, and working with kids during Field Day at Whittier Elementary School.Other technologies include: WSUS, PowerShell, Windows Server 2019, Windows 10, SCCM, Hyper-V Clustering, Azure, Microsoft Teams, and more

Greater Milwaukee Area

Setup and maintain many servers across multiple environments.Install and update our software on our Window Servers (2003, 2008, 2012).Create Powershell Scripts to automate routine tasks and gather needed information.On-call rotation for after hours support to maintain 24/7 availability of our systems.

Menomonee Falls, Wi

• Support of 2,500+ touch screen kiosks in Kohls stores and 3rd party locations across the country• Investigation and resolution of escalated trouble tickets opened by store personnel• Researched and analyzed back end systems and databases to resolve issues and improve performance by use of custom SQL queries, batch files, and other scripts• Analyzed data to determine patterns and find root cause of issues• Worked with 3rd party vendors to test and implement solutions• Modified Javascript code to resolve issues and add new functionality

• 2nd and 3rd level support of first level representatives. Support advanced issues that could not be resolved by Lvl 1. • Work on hardware repairs and data recoveries for machines that were sent into the Home Office.• Create documentation and conduct training for 1st level reps on a variety of support topics.• Help internal developers test new software packages and pass on training to 1st level reps.• Create internal procedures for proper ticket handling and escalating calls.• Manage the test lab for support representatives to help support end users over the phone.• Be available to perform password resets and other configuration changes needed by level 1 technicians.

Technician for High Speed, Commercial printers.

Worked on a special project migrating users from old PCs ad Laptops to new systems. Responsibilities included hardware replacement, data transfers, reimaging machines, managing the asset database, etc.

Desktop support for Aurora Sinai Hospital, Hartford Medical Hospital, and surrounding Aurora clinics. Duties included all aspects of software and hardware support, PC reimaging, hardware replacements, etc. Worked in the On Call rotation. Worked with the Novell network systems and ZenWorks for software deployments.

Level 2-3 on site Desktop Support for the GE Healthcare Institute.Hardware setups and reimaging, Software installs and troubleshooting, print server management, network wiring, rental equipment management.

Handled all aspects of infrastructure support for the 200+ seat call center and the research and data entry departments.Duties included ordering PCs and other hardware equipment, creating images for the PCs, deploying equipment and training users in its use, managing the call center system including call flows and agents, managed network wiring and activation of ports, performed all support for the users regarding the equipment.

Education record

Computer Science