-In January 2015 orchestrated start-up, development, and operation of a new company, Merchant Mayhem, an Online Internet Retail and Wholesale Superstore: www.MerchantMayhem.com.-Manage all aspects of business, including sales, inventory, marketing, advertising, product delivery, and accounts payable / receivable.-In April 2015 Merchant Mayhem Liquidation was created to help local Northeast Ohio individuals and families dispose of unwanted items such as furniture, appliances, and other household belongings due to moving, redecorating, or downsizing. We manage all aspects of advertising and selling these items with the majority of earnings going to the sellers.

PROFESSIONAL EXPERIENCETHE FRENCH COMPANY INC., Twinsburg, Ohio ● 2004-2014Organization specializing in the servicing and repair of retail shopping carts, ladders, and additional equipment. Company employs a team of 20 office personnel and 50 route management field services technicians. Clients include Staples, Toys & Babies R Us, Rite Aid, Wegmans, Weis Markets, and Gordon Foods.Operations Manager (2011-2014)Promoted to drive efforts of field services management team charged with 50+ technicians focused on optimizing operational quality and cost efficiency by identifying and addressing areas in need of improvement. Liaised with clients to recommend additional services designed to boost revenues. Generated detailed performance evaluations to enhance leadership. Orchestrated weekly operational meetings to go over objectives. Select Highlights:• Delivered over $25K savings in 6 months with the introduction of goal-based management system (WIG).• Cut field staff inventory 33% ($60K savings) without negatively impacting service levels and quality.• Propelled revenues from existing clients 10% by recommending service expansion plans.• Slashed turnover rates 7% through effective selection, hiring, training, and coordination of field technicians / managers.• Reduced non-emergency service response time from 11.4 to 9.8 (surpassing 10 goal) as well as emergency response from 4.1 to 3.9 days (surpassing 4 goal) through enhanced technician routing.• Minimized issues with noncompliance (policies, procedures, standards, regulations) through analysis and implementation of remedial actions.Field Service Manager (2004-2011)Coordinated up to 30 route management field service technicians, ensuring compliance with client services requirements, providing training when needed, and liaising with clients to address issues.