Mike Burns Email & Phone Number

Colorado, United States

United States

• Acted as Project manager for accounts for the NE and all over the US.
• Developed and maintained SMART objectives and KPI’s for engineering teams across Motorola.
• Worked with cross-functioning technology committees in the organization to create policies that accurately reflect current and future technology trends.
• Developed, reviewed, and maintained local infrastructure policies and procedures: Advise on global procedures through the technology committee.
• Managed a team of 20 engineers for the Northeast, specializing in tiger team responses, build and customer specification for hardware.
• Consulted with local government on 911 city/county resources, call volumes and overall needs for Motorola solutions.

Southern Pines

• Managed and lead the Operations team for trident which included the Helpdesk, systems, and networking.
• Managed project delivery to ensure adherence to timelines given by customer.
• Oversaw workshops, and training and development for a staff of 8
• Maintained and built our VMware environment on a Cisco UCS platform.
• Subject matter expert for disaster recovery, Vmware, and VDI
• Designed and built Citrix 6.5 VDI environment.

Ft Bragg

 Created and maintained the US Army’s first Citrix VDI environment Managed a team of system engineers for the Citrix project Subject matter expert for Citrix XenDesktop 5.5 and Citrix XenApp 6.5 Managed SAN infrastructure using Hitachi storage, VDI environment of 1000+ machines and the Citrix environment Built and maintained Citrix XenApp, XenDesktop.

Pinehurst, NC

• Managed a Server farm with 350+ server
• Utilized VM Ware to decrease our footprint on our data center as well as drive down power costs, current operation is a 70p/30v split
• Updated, installed, and maintained multiple VM templates.
• Managed print servers with 200+ printers
• Created and managed hundreds or Active Directory accounts in a Windows Server 2003/2008 environment.
• Provided direct hardware/software support to main hospital and surrounding area hospitals.

Pinehurst, NC

• Maintained 150 servers running 2003/2008
• Developed, analyzed, and maintained Active Directory
• Supported equipment for staff, faculty and students
• Operated daily with personnel information of a sensitive nature.
• Utilized Deep Freeze server to lock down campus wide computer from student tampering.
• Corresponded daily with faculty, staff, management, other team members, and the engineering lead to coordinate maintenance requirements for computer and servers.

Rockingham, NC

• Supported all hardware aspects of the hospital from pc’s to fax machines.
• Re-wired ICU in order to save costs, this included pulling the cables, terminating the ends and patching them over in the network closet.
• Supported WAN sites with 24X7 technical support.
• Supported 800+ users.
• Optimized maintenance schedule for pc’s to keep them running optimally.
• Used Norton Ghost to manage and update images for PC’s.

Rockingham, NC

• Supported all Server aspects of the clinics.
• Managed and created users in exchange
• Managed and built Active directory servers for supporting sites
• Supported WAN sites with 24X7 technical support.
• Supported over 30 clinics and offices in the Wilmington area.
• Responsible for cabling and network for new clinics.

Cloud Architecture, Buisness, Computer Science

General Education, Computer Science