Mike Burns Email & Phone Number

Colorado, United States

United States

• Acted as Project manager for accounts for the NE and all over the US.• Developed and maintained SMART objectives and KPI’s for engineering teams across Motorola. • Worked with cross-functioning technology committees in the organization to create policies that accurately reflect current and future technology trends.• Developed, reviewed, and maintained local infrastructure policies and procedures: Advise on global procedures through the technology committee. • Managed a team of 20 engineers for the Northeast, specializing in tiger team responses, build and customer specification for hardware.• Consulted with local government on 911 city/county resources, call volumes and overall needs for Motorola solutions.• Work with federal guidelines for access to CJIS local and Federal Databases

Southern Pines

• Managed and lead the Operations team for trident which included the Helpdesk, systems, and networking.• Managed project delivery to ensure adherence to timelines given by customer.• Oversaw workshops, and training and development for a staff of 8• Maintained and built our VMware environment on a Cisco UCS platform.• Subject matter expert for disaster recovery, Vmware, and VDI• Designed and built Citrix 6.5 VDI environment.• Designed and Created Disaster recovery plan and offsite relocation.• Created offsite data recovery contingency plan for business-critical data.• Managed our SAN environment utilizing a HUS130.

Ft Bragg

 Created and maintained the US Army’s first Citrix VDI environment Managed a team of system engineers for the Citrix project Subject matter expert for Citrix XenDesktop 5.5 and Citrix XenApp 6.5 Managed SAN infrastructure using Hitachi storage, VDI environment of 1000+ machines and the Citrix environment Built and maintained Citrix XenApp, XenDesktop virtual servers and the VMware 5.1 environment Managed the System of Twenty 2008r2 servers Used both repurposed PC’s and Hp Thin Terminals for the VDI growth Managed my team and project scope to meet goals assigned Met with other team leads and VP’s to discuss milestones

Pinehurst, Nc

• Managed a Server farm with 350+ server• Utilized VM Ware to decrease our footprint on our data center as well as drive down power costs, current operation is a 70p/30v split• Updated, installed, and maintained multiple VM templates.• Managed print servers with 200+ printers• Created and managed hundreds or Active Directory accounts in a Windows Server 2003/2008 environment.• Provided direct hardware/software support to main hospital and surrounding area hospitals.• Used VMware VDR, NetApp and Symantec to manage all hospital critical server backups.• Helped manage exchange server by disconnecting, migrating, and seting up user accounts.• Managed print servers with 200+ printers• Supplied planning, analysis, and recommendations to the customer, co-workers, and to management on a variety of issues related to the server management.• Strategized and implemented hardware/software additions and modifications to the server farm.• Performed duties in a team setting alongside other System Administrators, and Network Engineers as well as working independently with minimal or no supervision. • Solved a wide range of troubleshooting issues, a few of which included device conflicts, data recovery, approved software installation, a lack of network connectivity, and defective hardware or software.• Responsible for Disaster Recovery for hospital wide critical servers

Pinehurst, Nc

• Maintained 150 servers running 2003/2008• Developed, analyzed, and maintained Active Directory• Supported equipment for staff, faculty and students• Operated daily with personnel information of a sensitive nature.• Utilized Deep Freeze server to lock down campus wide computer from student tampering.• Corresponded daily with faculty, staff, management, other team members, and the engineering lead to coordinate maintenance requirements for computer and servers. • Worked extensively with Microsoft Office, Server 2003/2008, windows xp.• Acted as the Tech lead on disaster recovery and backups for the college• Devised and implemented improvements to current procedures that improved quality of service and enhanced admin and faculty relations.• Served as a tech lead for the Gaming division of the college, and subject matter expert for hardware and software.

Rockingham, Nc

• Supported all hardware aspects of the hospital from pc’s to fax machines.• Re-wired ICU in order to save costs, this included pulling the cables, terminating the ends and patching them over in the network closet.• Supported WAN sites with 24X7 technical support.• Supported 800+ users.• Optimized maintenance schedule for pc’s to keep them running optimally.• Used Norton Ghost to manage and update images for PC’s.• Wrote a script for automated windows installation that is still used today.• Operated daily with personnel information of a sensitive nature.

Rockingham, Nc

• Supported all Server aspects of the clinics.• Managed and created users in exchange • Managed and built Active directory servers for supporting sites• Supported WAN sites with 24X7 technical support.• Supported over 30 clinics and offices in the Wilmington area.• Responsible for cabling and network for new clinics.• Used Norton Ghost to manage and update images for PC’s.• Re-wrote software for clinic software for users preference.

Cloud Architecture, Buisness, Computer Science

General Education, Computer Science