Mike Castillo, M.B.A., Pmp, Pspo Ii, Psm Email & Phone Number

•Outline product vision and direct actionable strategies and to bring products into production in all areas of the product lifecycle• Risk management: Identifying potential risks and mitigating strategies to ensure successful product delivery and adoption• Lead product design working with product designer’s• Develop a user-centric experience seamlessly integrated throughout the entire product development process, encompassing deployment, service requests, training and everyday utilization, among other aspects• Serve as a voice of the customer within the organization, advocating for their needs and ensuring that MetrumRG products meet or exceed their expectations• Iteratively improve the platform ecosystem based on user feedback, market trends, and emerging technologies to maintain competitiveness and drive growth• Lead evaluation of use cases, proofs-of-concept, technologies and standards and advocate for/against adoption and implementation, based on data and customer considerations• Influence and inspire to build a collaborative, and continuous improvement culture across the organization• Engage with prospects and customers to articulate the value proposition of our solutions, gather insights, and recognize any pattern evolvingAdvocate for our users (Scientists and IT Teams) by deeply understanding their problems and advocating new solutions• Manage efforts with Engineering teams as a product owner to plan sprints and lead execution• Direct efforts to assist the organization to get more insights out of the data produced by our products and customer experiences, leading to products that are useful to the customer and financially sustainable for the company• Conduct market research to understand the opportunities and competitive context and communicate to internal teams, including engineering and marketing

United States

Product team leader, managing a team of business analysts, project managers and others tasked with assisting the innovation processes utilizing product and financial KPI driven metrics.Work with senior leadership to develop and curate our product vision as well as create actionable strategies via product, services and organizational roadmaps to bring that vision into reality •Develop and implement organizational roadmaps for cross-functional teams including: Operations, Product, Quality Assurance, Project Management, Software Development, DevOps, and Data Science •Advocate for product users (Scientists and IT Teams) by deeply understanding their problems and proposing novel product and service solutions Engage with prospects and customers to articulate the value proposition of solutions, gather insights, and recognize evolving patterns •Facilitate negotiations with prominent clients to secure high value contracts •Accelerated adoption of Customer Lifecycle Management program •Increasing client retention via increased client touchpointsDevelop and implement business development goals with leadership team to get insights out of the data produced by products and customer experiences •Liaison among scientists, engineering, IT, security and QA regulatory teams• Lead project managers in implementation of organizational objectives •Lead Business analysts in development of KPI dashboards •Lead efforts to modernize and implement CRM system •Lead efforts to replace antiquated Project Management system with modern software •Effectuate an agile, PMO atmosphereHighlights:•Led efforts to launch complete product and services revamp resulting in a new HPC powered PaaS which offers the latest scientific software, collaboration via Shiny applications, provides AWS cloud cost oversight, and helps ensure GxP, IT and Security compliance via user/group administration and push button audit trail reports •Oversaw management of over 64 projects to date in 2022-2023

Tarrifville, Ct

•Collaborated with stakeholders to transform vision into solutions through implementing and incorporating Product Roadmap and Program Increment Planning processes•Managed product lifecycle from all stages including design, development, testing, launch, delivery and End of Life with cross-functional teams including engineering, QA, data science and customer success•Resolved capacity and resource constraints to improve division productivity •Led digital transformation into an agile system of project management focused on release schedule planning, resource management (time estimates and forecasting) and customer centric value drivers. •Managed risk and communications strategies •Leveraged and streamlined organizational knowledge through developing team and discipline focused knowledge bases, reference paths, support, and triage procedures •Implemented formal administrative application and archival of technical knowledge for use by cross functional teams. •Ensured client success in all areas from RFIs, negotiations and SOWs, to product demonstrations, onboarding, and training. Served as direct client liaison for product questions or concerns from onboarding to post Go Live problem resolution, incorporating feedback directly into product backlog refinement

Wethersfield, Ct

Manage programs and projects ranging software development to film production in order to meet state and federal objectives of increasing access and representation to underserved clientsHighlights include:-Program guidelines recognized as a federal best practice-Project nominated for Telly award-Developed a promotional video focused on client needs to increase program awareness among potential client base and to reduce program funding, realizing program savings of approximately $1.5 - $3.8M - Lead UAT and product training for a new statewide software application: CTHiresRole highlights:• Collaborate with key state, federal and partner stakeholders to develop Program Roadmap objectives• Administer budget variance analysis for multi million dollar State Fiscal Year budgets• Develop metrics based client engagement system based on historical, regional and demographic indicators to profile and communicate client needs with stakeholders including state and federal agency partners and contractors• Conduct regulatory audits of state contractors, document and communicate findings • Develop and conduct program training and software demonstrations to both internal cross functional departments as well as to partner agency and contractor staff• Create and update state and federal regulatory program reports to communicate the status of legislative efforts and program initiatives. In 2018, this was accomplished in part through the development of a client based promotional video for the CT Legislature. This was made possible through designing the content and need structure based on feedback obtained through direct client interviews and surveys• Communicate state and federal regulatory rules, changes and initiatives to clients and partner agencies for awareness and feedback

200 Folly Brook Blvd

Develop and manage CTDOL federal integrity initiative programs: fraud identification, prevention and resolution focusedProject Highlights: • Led to savings of approximately $2.7 million; • Programs recognized by CT Governor’s Office and Nationwide at NASWA conferences as a best practice in 2015 & 2016. Role Highlights:• Used an evidence based approach to streamline auditing process flow between functional departments resulting in an increase in production yielding taxpayer savings of approximately $700,000 per year in identified benefit over-payments.• Conducted multiple agency program training initiatives across departments and with partner agencies.

248Th Engineer Company

Highlights• Veteran of Operation Iraqi Freedom, 2003-2004• Responsible for schedule, team development and safety; recognized for innovatively running job sites that met deadlines with high morale and no injuries• Awarded Army Commendation Medal as a result of performing high quality work in high stress environments including combat zones and civilian areas impacted by natural disasters• Construction Foreman; oversaw teams of 10-15 Iraqi civilian and US Army workers on projects related to building construction• Designated trainer; conducted best practice training on many different topics ranging from combat readiness techniques to safety protocols

Master Of Business Administration (M.B.A.), Project Management

Activities and Societies: Member of the Veteran Students Organization, https://uconntact.uconn.edu/organization/veteranstudentsorganization

Bachelor Of Business Administration And Bachelor Of Political Science, Business Administration And Management, General