- Support high-value initiatives across Experian to build confidence around our largest investments and to accelerate time-to-market.- Identify new product opportunities through collaborative sessions with teams and leaders. - Lead and coach teams to validate new ideas with an iterative approach to customer validation and experimentation. - Drive a shift in company culture toward customer-centric innovation through twice yearly global innovation events. - Remove organisational barriers to innovation in collaboration with business leaders.

Driving the continual improvement of Experian’s innovation practice and culture through innovation events, immersive trainings and workshops, leader and team mentoring, and on-going project coaching. Augmented our innovation framework with best practice established inside and outside the industry, curating techniques found in Design Thinking, Jobs to be Done theory, and the Lean Startup approach. Co-led the development and execution of a twice-yearly Global Hackathon, helping to strengthen Experian's innovation culture and create a community of intrepreneurs. Worked with innovation leaders across the global business to create innovation champions, further embedding a culture focused on customer-centricity and validation through experimentation.

Engage millions of UK consumers with a Free Experian Account, providing new ways to harness the power of their online data to improve their financial lives. Managed a team of Product Managers and Product Owners to drive engagement and monetisation across Experian's website and mobile app. With a base of over 2 million consumers, I continually increased our monthly active users through new feature development and marketing optimisation. To enable data-driven decisions, I led the team to define key metrics, develop analytics dashboards, and set up a rapid experimentation workstream to validate new ideas.

Deliver a new product platform to enable the rapid development of next generation Experian consumer products and services.• Lead the definition and delivery of platform capabilities encompassing Authentication & Account Management, Product Catalogue Management, Offer Targeting, Billing & Payments, Marketing Automation, Customer Support Tools, Analytics & Reporting, and Personalization.• Develop and own the roadmap for the platform capabilities.• Evaluate and on-board Experian and other 3rd-party products/platforms to integrate with the core product platform.• Understand existing and future needs of internal stakeholders from Marketing, Operations, Commercial Management, Finance, and Customer Servicing to ensure platform requirements are understood and captured.• Work with key business and technology functions to drive the definition of the company’s future operating model.• Hire and manage a team of technical product managers across three geographies (UK and US) to work with distributed teams of developers and stakeholders.• Work closely with the technology team to deliver a flexible architecture of microservices built in Java, .NET Core, and Node.js, deployed in a cloud infrastructure on AWS.

Member of the advisory board for Wee Seeds, a social enterprise focused on mental wellness for young minds.

Managed a product team within a next generation financial enablement company, focused on improving consumers' relationship with money. • Led process optimization and automation efforts across the loan verification process, resulting in a decrease in average loan funding time from 15 days to 2.5 days.• Ran strategic design sprint to build a proprietary distribution channel for Payoff within marketplace lending.• Oversee product experience integration with other in-house and external financial products.• Coordinate with leaders across all departments to establish more efficient and consistent product management processes.

Lead on a skunkworks team focused on delivering Experian's first microservices platform built in the cloud. • Led the rapid development of the next-generation product platform prototype, unlocking a large-scale investment to deliver the fully functional platform. • Launched alpha and beta releases of a credit product built on top of the new technology platform, built with a microservices architecture within a cloud infrastructure. • Defined a lean product development process, scaling a single agile team to a multi-team environment.• The work performed in the skunkworks spearheaded and accelerated Experian's cloud transformation

Senior Product Manager focused on direct-to-consumer online credit products, helping customers understand and improve their credit behaviors.• Define business strategy and goals for Experian Credit Advisors, a personalized credit advisory service unique in the credit industry. Grew monthly order volumes by 10x in 16 months despite stringent regulatory restrictions. • Develop personalization and engagement strategies for next generation credit products.• Help lead the adoption of Agile development methodologies and tools, closing the gap between business and technology teams.• Coordinate multiple inter-departmental teams throughout execution; including design, web development, engineering, finance, customer care, analytics, optimization, marketing, legal, and compliance.

Product manager for Oakley Custom online, delivering a substantial percentage of Oakley eCommerce revenue. International eCommerce project manager, responsible for launching and growing Oakley international websites.• Create three-year product roadmap for Oakley Custom online and manage all on-going development projects. • Develop next generation online application for Oakley Custom to optimize the user experience while targeting specific revenue-driven goals. • Design and implement multi-regional catalog administration tool for Oakley Custom. • Expand online Oakley Custom program into three new product categories: watches, bags & packs, and apparel. • Manage the large-scale eCommerce launch of Oakley Europe, coordinating all local and international teams including operations, IT, customer care, catalog management, online marketing, and web technology. • Launch Oakley eCommerce websites in the UK and Japan, and implement online Oakley Custom in Australia. • Integrate 3rd party solutions for site translation and product reviews. • Create user flows, wireframes, functional requirements, and user stories to manage site launch and enhancement projects from start to finish. • Work with executive level stakeholders to capture and document all business requirements.

Web information architect and project manager for internal and client product development (clients: Washington Redskins, Oakland Raiders, Atlanta Falcons, Scott Boras Corporation, and NCAA.com). • Translate business objectives into wire frames, workflow diagrams, site maps, and user interface specifications. • Interact with designers and developers to ensure accurate execution of user experience. • Designed a community-based content generation and syndication platform, advanced multimedia player, photo management and sharing application, and workflow improvements to proprietary content management system. • Client-facing information architect involved in full site redesigns, integration of 3rd part web applications, and other site-enhancement projects. • Developed workflow diagrams and wire frames for an online system to optimize product orders for Holiday Inn Express hotels.• Helped design an innovative personal training web application.

Project manager at a digital agency, leading the development of products for Holiday Inn Express (ordering system for franchisees), Deepak Chopra (content management system), and Harbor Credit (lead acquisition website for financial services).

Product Manager for Yahoo! Shopping, supporting the evolution from a closed platform to an open system for any merchant to list products. Led the design and launch of the Product Submit interface, allowing merchants to upload their product catalogues into the Yahoo! Shopping taxonomy.