Michael J. Email & Phone Number

Tempe, Az

In my most recent job, I oversaw SharePoint site ownership, QTT administration, and general workforce management tasks as well as taught new team members about system functionality and reviewed techniques and procedures as mentor and subject matter expert for continuous coaching, education, and assistance. I complied with internal corporate requirements and agency/government rules by evaluating, monitoring, assessing, and reviewing programs and documents. Also, I supervised team workflow for application training and system administration. Moreover, I delivered monthly roll-up reports and weekly status updates to executive management as well as determined and communicate best practices for process enhancement.Some of my proudest achievements in my job include:- Produced monthly final findings memo to business and compliance partners on rate lock call monitoring evaluations and various quarterly, semi-annual, and yearly reviews.- Facilitated rate lock extension oversight associated with high-risk regulatory problems and call monitoring reviews related to UDAAP compliance.- Coordinated forecasting and operational activities within production risk-based review team for timely execution and compliance reporting accuracy.- Implemented annual script certification process to assess process controls and reduce potential risks.

Phoenix, Arizona, United States

During this tenure, I supported high-performing team to produce accurate and timely testing findings in setting with changing priorities. Also, I coordinated monthly testing calendar to maximize productivity, meet deadlines, and ensure team quality/accuracy. I checked reports for correctness and consistency before business lines distribution, along with tracking and evaluating accounts, documents, and systems to comply with company requirements.My key contributions during this job include:- Completed root cause analysis and second-level testing evaluations on reviews of rate lock extension, call monitoring, pricing, CANSPAM, and sales marketing before release of planned reports.- Aided in redesign of job assistance project to match new structure and existing methods.- Coached QA analysts on sample review results in efficient and timely manner.

Phoenix, Arizona, United States

Phoenix, Arizona, United States

Phoenix, Arizona, United States