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I was hired as Director of Member Technology Solutions in 2017 and now working as the Associate Vice President of Member Technology Solutions. I provide management oversight to programming, product management, business analysis, technology operations, technology infrastructure, security, and internal service teams. Defining the scope of technology projects for effective resource planning and execution is also part of my job description. I am responsible for monitoring a systematic process of identifying, analyzing, and responding to risks. Lastly, I facilitate mentor program by training cross-functional teams and lead vendor due diligence, negotiations, and onboarding process. Some of my key contributions include:•Supervised 4 direct managers and 22 indirect reports (hybrid/remote/onsite) and transformed independent contributors within the organization into leaders.•Successfully designed forecast models that significantly improved resource allocation and workflows.•Oversaw member and staff facing technology applications and systems, including Core Banking Software, Online and Mobile Banking, Debit Card and ATM Services, Payment and ACH/EFT Technology, Loan/Deposit Servicing and Origination/Point of Sale systems, and various third-party applications (Instant Issue and Check 21).•Determined short- and long-term credit union objectives as representative on Strategic Planning, Technology Roadmap, and Risk Management committees.•Ensured strict compliance with state and federal regulations and created a resilient software and people infrastructure designed to drive company’s growth.•Managed credentials management systems to support companywide access security.•Navigated aspects of business continuity and disaster recovery.•Partnered with various divisions to lead and establish a lite data analytics function.•Built relationships and managed approximately 40 critical vendors.

I was recruited by Genesee Valley Federal Credit Union in 2015 as Operations Manager, before taking over as Assistant Vice President, to devise strategic plans and long-term vision for Operations and IT infrastructure. I designed and implemented a seamless communication framework across the credit union. I used to Oversee 1st and 2nd tier internal support and customer-facing support functions. I also managed various third-party vendor relationships. Lastly, I analyzed operational requirements of the credit union to develop or readjust standard operating procedures and policies. My key contributions include:•Navigated strategic direction of key business areas, including IT, mobile baking services, information system and security, deposit operations, loan services, risk oversight, and technology support/helpdesk.•Recognized for leading disaster recovery efforts, annual testing, and business continuity planning.•Acted as a secondary BSA Officer and Supervisor Committee liaison.•Supervised three direct reports and eight indirect reports, including managers, specialists, and senior officials.•Supported high-level decisions in Assets and Liabilities Committee and Strategic Planning Committee meetings.•Acted as a leadership advisor and Subject Matter Expert for employees and peers, promoting continuous individual development and growth.

•Served as leadership example to direct reports and collaborate with peer/senior managers on leadership directive. •High level of expertise in the products and services designed for banking and payment processing solutions. •Worked with senior management on marketing banking services and products to prospective clients. •Oversaw Federal Reserve Bank’s incoming and outgoing Check 21 items, Federal return items and foreign exchange.•Responsible for the continued development of existing business customers by maintaining positive relationships.•Reviewed, evaluated and reported on current outside vendor contracts and cost for operation’s software and services.•Responsible for presenting project forecasts, budget recommendations and reports on budget variances. •Managed, interviewed, hired and set priorities/performance expectations for department of 10 direct reports.•Oversaw branch capture/teller capture digital imaging platform and Lockbox payment imaging solutions. •Served as backup for Vice President of Operations.

•Responsible for assisting customers is all aspects of banking services. •Worked closing with customers regarding direct and indirect lending, mortgages, lines of credit and business lending. •Responded to customer service online banking emails and direct customer service emails.•Contacted customers to promote banking products and services. •Responsible for contacting customers relating to sales of promotions banking products. 2nd in top credit card sales in 2012 for Banking Center Representatives.

•Motivated staff members through leadership and by assigning duties/setting departmental goals. (5 direct reports.) •Managed, coached, and assessed staff members to ensure department efficiency.•Responsible for training team members on processing changes, software updates and procedure modifications.•Oversaw the preparation, processing and balancing of Lockbox customer receivables.