Mike Cornelison Email & Phone Number

Des Moines Metropolitan Area

Des Moines, Iowa Area

5 NW Aurora Avenue, Des Moines, IA 50313

Des Moines, IA

• Reported to Chief Integrations Officer General duties: *Business Intelligence and Company Integrations *Assist with Projects and Operations *Collaborate with Automation DevelopmentResponsibilities included:
• Helped lead the merger of Hipskind and Platinum Systems into Whoa. Combining Customers, Vendors, Employees, ERP, as well as Support, Management and Billing systems
• Responsible for business analytics and company integrations including: o Reporting to Chief Integrations Officer, providing weekly KPI reporting in sales and quoting, billing, service/support and ongoing projects.

Des Moines, IA

• Reported to COO. Responsibilities included:
• Developed and implemented process and procedures for: o Technical Support: first response, escalation and ticket closure to streamline response and meet SLAs o Customer Service: establish system to get customer.
• Developed reports and held weekly meetings with COO to review KPI for: sales, support, projects and billing
• Maintain internal applications and tools, Knowledgebase, customer data and product SKUs

Oakbrook Terrace, IL

• Reported to General ManagerKey Accomplishments:
• Completed one-million-dollar customer IT refresh project – on time and on budget. Replaced entire data center, over 200 workstations, all printers and key GE software applications.
• Implemented Connectwise (PSA) Service Portal to better schedule resources, track helpdesk tickets and manage billing
• Worked closely with large customers to maintain or increase their monthly spendResponsible for project & operations management including:
• Resource Scheduling: Managed 16 engineers, other resources and delivery services for over 300 projects o Responsible for delivery of Dell GeoPartner (and other Vendor partner) services
• Billing Management: Worked with Customers and Finance Department to ensure timely billing of monthly cloud and project services. Helped streamline monthly billing system from 10+ days to 1-2 days.

Oakbrook Terrace, IL

• Reported to General Manager and responsible for:
• Customer Relations. Assisting with billing, technical support and customer support issues.
• Coordinated more than two dozen projects: scheduling resources, confirming equipment/service delivery, working closely with customers to stay on time and on budget

Des Moines, IA

Worked with Small to Mid-sized businesses to provide operational and technical process to streamline operations. Developed software and websitesConsultative services providing: Data Analysis, Forecasting & Planning, IT Development & Maintenance, Streamlining Business Policy/Procedures and Purchasing/Negotiation. Skills & Services include: -Develop &.

Lake Forest, IL

Transportation brokerage managing dry & refrigerated truckload freight. Responsible for full sales cycle to new and existing customers. Worked with customers to develop sustainable pricing models for Truckload and LTL shipments. Increased profit margin by more than 50% in 3 months. Specialties:- Full Truckload, Intermodal, and LTL Brokerage Services.

Elk Grove Village, IL

• Construction equipment manufacturing, sales, rental, parts & service. Managed operations, inventory, purchasing, manufacturing, AP/AR, sales, customer service and IT/system administration. Spear-headed manufacturing.
• Developed & implemented process and procedure for both manufacturing and maintenance
• Spear-headed manufacturing and launch of new $85,000 hydraulic scaffolding units.
• System administration: Provided technical support and database administration
• Manufacturing: purchasing, sourcing, inventory and sales
• Customer Service: providing billing, customer & technical service

• B2B sales position selling solution-based recruiting services including: Sales Career Fair events, Candidate Sourcing and Resume Screening to clients along East Coast
• Grew existing and new East Coast accounts
• Increased East Coast C-F Alpha Territory by almost 400%
• Won quarterly "New Business Contest", outsold 22 more veteran salesmen and increased quarter revenue by 25%
• Increased national accounts in C-F Alpha Territory by 33%

• Outside B2B sales position for a local medical device company offering specialty orthopedic equipment rentals. Managed customer/vendor database, IT systems, reporting and data analysis. Responsible for new business.
• Outside sales consisted of presenting to and following up with orthopedic doctors and therapists in the six counties surrounding Chicago
• Patient support included scheduling, prepping and installing patient equipment
• IT support included maintaining network PCs, database and website
• Increased doctor and therapist client base by 60% over 2 years

• Inside sales position for an international television ministry.
• Managed inside sales personnel (soliciting donations and selling products)
• Managed customer database, designed and presented reports to various levels of management, mailing list management and website design and maintenance
• Responsible for a 36 line inbound call center (both technical and personnel)
• Produced a growth of over 400% in donations through phone and mailing campaigns in 3 years
• Tripled product sales in the first 2 years

• Inside sales position (soliciting donations and selling products)
• Developed and managed customer database
• Designed and presented reports to various levels of management
• Managed and maintained mailing lists and website design and maintenance