Michael Payne Email & Phone Number

As a strategic leader at the forefront of AI, data, and analytics, I drive transformative initiatives. I optimize data-driven decision-making, implement cutting-edge AI solutions, and foster collaborative partnerships across functions. Guiding a high-performing team, I focus on unlocking strategic insights through advanced analytics. Additionally, I ensure robust performance and security measures, contributing to business growth and success in the dynamic landscape of AI and data.

Leading all activities associated with the lifecycle delivery of Mercer Digital Applications. This includes work on new SaaS products, existing products, and marketing technologies for the Mercer.com and associated sites. Responsible for platform, solutions, and cloud engineering functions for Mercer Digital and consulting with broader Mercer Technology teams. Directs DevOps activities for all Mercer OSS applications, and mobile app delivery to appstores. Guides forecasting for all Mercer AWS costs. . Creates strategy for Digital Delivery function to build componentised platforms that promote re-use, high quality and consistency in execution.

Louisville, Kentucky, United States

Managed multiple delivery teams working on transformative Change the Business initatives with highly scalable microservice architectures. Created KPI framework for delivery and a balanced score card to measure progress towards strategic delivery goals including quality, efficiency, business value delivery, and alignment with reuse program. Responsible for delivery methodology and implementation of staffing strategy, including building out geographic diversity to staffing.

Louisville, Kentucky Area

Responsible for software delivery in the Mercer Career line of business globally. Focused on delivery of high quality, scalable and resilient applications using BDD and Kanban with development to release DevOps and test automation. I am helping to build the best collaborative teams which work together to meet business objectives.

Louisville, Kentucky Area

As the global application delivery software development leader for Mercer's Health line of business I support the NASA, EMEA, and APAC regions as well as the Mercer Marketplace. I enjoy building extendable high quality applications, designed to delight our customers and meet business needs. I ensure the best return on investment by advocating the right technology and team structures. I am leading efforts which deliver custom development on .NET, MicroStrategy, and Salesforce platforms using globally sourced teams and strategic partners.

Louisville, Kentucky Area

As a Software Development leader I have had the opportunity to lead multiple complex software platforms simultaneously using the Microsoft .NET Stack (C#, ASP.NET, Azure services, etc.). I lead the implementation of SAML/ADFS authentication within a SaaS product. Implemented coding practices for secure and reliable coding on teams including code reviews, code analysis and security testing. Worked to establish DevOps strategy using T4 text templates, MSBuild and MSDeploy to improve application deployment and reliability. I have built strong relationships and trust within and across teams and functions.

Louisville, Kentucky Area

Built a data mining application which analyzed health care claims. Migrated the case management and recovery processing application from VB6 to C#. Established WCF services for key business processes encouraging reuse across applications. Invited by IBM to speak at Informix conference for work with Entity Framework to Informix.

Greater Chicago Area

Built interface for insurance processing used by 40,000 agents across the US. Managed a Citrix farm of more than 100 servers. Built an application which facilitated support for the Citrix environment. The support application was recognized by Citrix and I was invited to speak at their iForum conference.

Technical Support

Master Of Science, Information Technology Management

Bachelor Of Science (B.S.), Computer Science

Education record