Mike Crowl Email & Phone Number

Houston, Tx.

Manage the day to day operations of 3 Loss Mitigation Teams.

Spring, Tx

Maintain on-going communication on the performance of a 42,000 loan investor pool. Point of Contact for all investor inquiries, customer service requests, audits, due diligence reviews and gap analysis. Project sponsor and manager for all process improvement and engineering. Liaison between investor and applicable servicer line of business owners. * Obtained delegated investor approval on DIL requests increasing production 200% in 2018.* Administrator for Client relations Mailbox lowering response time from 48 hours to 4 starting in 2015.* Project Manager for the daily data file extract eliminating servicer management ad hoc reporting by 24 hours per month in 2018. * Completed all investor DD reviews an average of 5 days prior to the requested reply date. (5 per year)

Houston, Texas Area

Responsible for managing 2-4 fully functioning production teams (PODS) each consisting of an Operations Team Manager, 8-10 Loan Processors, 2-4 Closers and workflow management of 4-5 Mortgage Underwriters -- total staff of 45-65. * Top producing processing team in 2012 and 2013 averaging 450 closings per month.* Best QC error rate processing team in 2012 & 2013.* Lowest averaged aged processing pipeline 2012 & 2013.* Increased Customer Satisfaction Score (CSAT) every month in 2013.

Litton Loan Servicing

Built and managed a 42 person call center team obtaining regulatory required documents, FICO scores and valuations for processing loan modification, DIL and short sale requests. Responsible for resolution of all AG, Regulatory, Consumer Advocacy and litigated files. Single point of contact with FNMA. * Reduced FNMA escalation resolution time to less than 25 days propelling Litton to #2 in dispute resolution.* Completed 7,100 loan modification requests in 2010.* Project lead on paperless imaging sweep process reducing task time by 38 hours per month in 2009.

Cincinnati, Ohio

Responsible for strategic planning, marketing and business development for the Retail Mortgage unit (64 FTE).*Developed and published all internal control manuals for each lead source - call center, internet, radio and TV.* Obtained leads that produced $1.2B in average funded volume in 2001 thru 2004.* Launched division website generating an average of 5,000 leads per month 2002 thru 2004 at .5% marketing cost to funded loan. * Partnered with 3rd party investor on call center refi referral program resulting in $110mm per month in funded loan volume 2002 thru 2004. * Set up Spanish speaking call team at University of Cincinnati campus to handle loan requests from Telemundo.

Duties: Responsible for the day-to-day operation of the Mortgage Origination/Processing unit (49 FTE)· Developed and implemented the "Average Joe" radio marketing campaign · Consolidated the branch network saving $1.65 million in annual expenses· Developed the NSF check program with the Retail Bank division for $0 cost leads· Developed and instituted underwriting guidelines with the Risk Department · Developed "HELP" Home Equity Loan Proposal that was used by BRM's & sales teams· Developed & implemented employee performance goals, salary & incentive comp plans

Duties: Successfully piloted and launched the Outbound Home Equity Loan Origination unit (42 FTE)· Launched home improvement outbound program resulting in $180 million in equity lines· Streamlined loan processing resulting in a reduction on app to close from 42 to 23 days· Developed credit card referral program resulting in $300 million in loans· Expanded lending team from 5 FTE to 42 FTE within 12 months of pilot · Chaired "Applause Committee Team" for monthly employee recognition & goal setting· Worked with IT to develop and launch reporting for all levels of management

Cincinnati, Ohio

Greater Pittsburgh Area