Mike Crowl

Mike Crowl Email and Phone Number

Manager of Loss Mitigation at Shellpoint Mortgage Servicing @ Shellpoint Mortgage Servicing
greenville, south carolina, united states
Mike Crowl's Location
Grangerland, Texas, United States, United States
About Mike Crowl

VP Retail, Consumer OperationsConnect with me using: ►►► mikiecrowl@sbcglobal.net ◄◄◄All Invitations to Connect WelcomeLION – LinkedIn Open Networker****************Recruiters, HR Managers, Hiring Managers connect with me to get access to my network deep in industry leadership.***************My talents in interpersonal communication, analysis, creative problem solving, collaborative teamwork and staff mentoring should prove a superb fit for any organization. With extensive hands-on experience in banking operations, business development and client relationship management, I am confident in my ability to immediately contribute to the success of any firm.I have built a proven record of managing multiple priorities, projects and deadlines in a complex and fast paced environment. In addition, my organizational abilities, precise attention to detail and drive to surpass corporate goals are among the most valuable attributes I would bring to any leadership position. My time as Portfolio Retention and Loss Mitigation Manager for one of the largest loan servicers in the nation, following positions of progressive authority and responsibility in the banking industry, illustrates that I am a flexible, seasoned and decisive professional, able to work independently and with cross-functional teams to increase quality, productivity and revenues.To find out how I improve performance through innovative employee motivation and process re-engineering call me now at (713) 907-8135.

Mike Crowl's Current Company Details
Shellpoint Mortgage Servicing

Shellpoint Mortgage Servicing

View
Manager of Loss Mitigation at Shellpoint Mortgage Servicing
greenville, south carolina, united states
Employees:
929
Mike Crowl Work Experience Details
  • Retired
    Retired
    Retired Mar 2022 - Present
  • Shellpoint Mortgage Servicing
    Manager Of Loss Mitigation
    Shellpoint Mortgage Servicing Oct 2019 - Present
    Houston, Tx.
    Manage the day to day operations of 3 Loss Mitigation Teams.
  • Rms
    Client Relationship Manager
    Rms Oct 2014 - Sep 2019
    Spring, Tx
    Maintain on-going communication on the performance of a 42,000 loan investor pool. Point of Contact for all investor inquiries, customer service requests, audits, due diligence reviews and gap analysis. Project sponsor and manager for all process improvement and engineering. Liaison between investor and applicable servicer line of business owners. * Obtained delegated investor approval on DIL requests increasing production 200% in 2018.* Administrator for Client relations Mailbox lowering response time from 48 hours to 4 starting in 2015.* Project Manager for the daily data file extract eliminating servicer management ad hoc reporting by 24 hours per month in 2018. * Completed all investor DD reviews an average of 5 days prior to the requested reply date. (5 per year)
  • Chase Bank
    Vp Retail Mortgage Operations
    Chase Bank Apr 2012 - May 2014
    Houston, Texas Area
    Responsible for managing 2-4 fully functioning production teams (PODS) each consisting of an Operations Team Manager, 8-10 Loan Processors, 2-4 Closers and workflow management of 4-5 Mortgage Underwriters -- total staff of 45-65. * Top producing processing team in 2012 and 2013 averaging 450 closings per month.* Best QC error rate processing team in 2012 & 2013.* Lowest averaged aged processing pipeline 2012 & 2013.* Increased Customer Satisfaction Score (CSAT) every month in 2013.
  • Litton Loan
    Manager Portfolio Retention And Loss Mitigation
    Litton Loan Jul 2005 - Nov 2011
    Litton Loan Servicing
    Built and managed a 42 person call center team obtaining regulatory required documents, FICO scores and valuations for processing loan modification, DIL and short sale requests. Responsible for resolution of all AG, Regulatory, Consumer Advocacy and litigated files. Single point of contact with FNMA. * Reduced FNMA escalation resolution time to less than 25 days propelling Litton to #2 in dispute resolution.* Completed 7,100 loan modification requests in 2010.* Project lead on paperless imaging sweep process reducing task time by 38 hours per month in 2009.
  • Provident Bank
    Vp Business Development
    Provident Bank Jul 2000 - Jul 2005
    Cincinnati, Ohio
    Responsible for strategic planning, marketing and business development for the Retail Mortgage unit (64 FTE).*Developed and published all internal control manuals for each lead source - call center, internet, radio and TV.* Obtained leads that produced $1.2B in average funded volume in 2001 thru 2004.* Launched division website generating an average of 5,000 leads per month 2002 thru 2004 at .5% marketing cost to funded loan. * Partnered with 3rd party investor on call center refi referral program resulting in $110mm per month in funded loan volume 2002 thru 2004. * Set up Spanish speaking call team at University of Cincinnati campus to handle loan requests from Telemundo.
  • Charter One Bank
    Vp Retail Consumer Lending
    Charter One Bank Apr 1998 - Jun 2000
    Duties: Responsible for the day-to-day operation of the Mortgage Origination/Processing unit (49 FTE)· Developed and implemented the "Average Joe" radio marketing campaign · Consolidated the branch network saving $1.65 million in annual expenses· Developed the NSF check program with the Retail Bank division for $0 cost leads· Developed and instituted underwriting guidelines with the Risk Department · Developed "HELP" Home Equity Loan Proposal that was used by BRM's & sales teams· Developed & implemented employee performance goals, salary & incentive comp plans
  • Keybank
    Regional Sales Manager, Mortgage Banking
    Keybank Apr 1995 - Apr 1998
    Duties: Successfully piloted and launched the Outbound Home Equity Loan Origination unit (42 FTE)· Launched home improvement outbound program resulting in $180 million in equity lines· Streamlined loan processing resulting in a reduction on app to close from 42 to 23 days· Developed credit card referral program resulting in $300 million in loans· Expanded lending team from 5 FTE to 42 FTE within 12 months of pilot · Chaired "Applause Committee Team" for monthly employee recognition & goal setting· Worked with IT to develop and launch reporting for all levels of management
  • Nationscredit
    Regional Sales Training Manager, Banking
    Nationscredit Apr 1993 - Apr 1995
    Cincinnati, Ohio
  • Avco Financial Services
    District Bank Branch Manager
    Avco Financial Services Apr 1980 - Apr 1993
    Greater Pittsburgh Area

Mike Crowl Education Details

Frequently Asked Questions about Mike Crowl

What company does Mike Crowl work for?

Mike Crowl works for Shellpoint Mortgage Servicing

What is Mike Crowl's role at the current company?

Mike Crowl's current role is Manager of Loss Mitigation at Shellpoint Mortgage Servicing.

What schools did Mike Crowl attend?

Mike Crowl attended The University Of Akron.

Who are Mike Crowl's colleagues?

Mike Crowl's colleagues are Kim Harmstad, Katie Roe, Maggie Kehnemuyi, Colin Duong, Susan Praytor, Silky Saini, Dirham Cahj.

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