Michael Buckley Email & Phone Number

Washington, DC, US

Fort Worth, Texas, United States

• Headed lead generation and new business (university partner) development initiatives while managing customer success for a portfolio of existing university partners

Fort Worth, Texas, United States

• Equipped university partners to seamlessly navigate a major SaaS solution upgrade
• Led Business-to-Business (B2B) digital marketing efforts (e.g. corporate website overhaul, email campaigns, and adoption of video email tools), collaborating with marketing and product teams.
• Drafted all responses for Request for Proposals (RFP) to generate new partnership opportunitiesPresentations:
• Buckley, M., & Kicinski, L. (2021, May). Moving forward: Integrating Virtual Engagement Successes. Virtual session at the annual International Town & Gown Association (ITGA)

• Customer Success Management (CSM):
• Collaborated with university partners to ensure their needs were fully met and SaaS solution engagement remained high, becoming a trusted advisor to Student Affairs, Housing & Res Life, and Admissions service providers.
• Led the effort to launch an online user community for university partners, providing them the ability to connect, share, and discuss best practices with colleagues around the country.Account Management:
• Managed ad sales for online, university-branded, apartment rental listing websites across 20 U.S. markets, including the development of 11 new markets
• Ensured high levels of customer service and high renewal rates among 200+ student housing communities and management companies
• Achieved over $800,000 in annual ad sales revenue

Washington, DC

• Oversaw the Housing & Dining Programs financial records and managed accounts in excess of $40 million from base budget allocations and revenue collection.
• Managed the departmental procurement process and prepared daily, monthly, and annual budget reports to divisional managers
• Supported the commerce management system used by university and local merchants for payment processing and reporting functions, working closely with numerous campus partners to facilitate a seamless user experience
• Developed and maintained financial tracking tools, delivered value-added business decision support, and audited financial data for revenue streams, expenditures, and departmental general ledger transfers
• Processed all billing and revenue collection for the summer conference operation, working with over 70 external clients and campus partners from all academic units to settle outstanding balances
• Recipient of the 2013 Residence Hall Association Distinguished Service Award.

Washington, DC

• Created off-campus housing resources and advised students, faculty, and staff on off-campus housing strategies and decisions through online resources, workshops, and individual consultations
• Spearheaded marketing efforts, which resulted in over $3.6 million in university revenue for the 2010 and 2011 summer seasons.
• Performed weekly, monthly, and ad hoc systems audits to monitor revenue and student record accuracy
• Coordinated with multiple university departments and external clients to reserve housing, draft contracts, and process account transfers from various funding sources
• Assisted in the selection, training, and support of student staff, directly supervised a Summer Management Assistant, and indirectly supervised 12 Summer Leadership Team members.

Coban, Guatemala

• Supported the agricultural marketing efforts of a Q'eqchi' Mayan community tea cooperative, including international and domestic marketing and best practice implementation
• Increased exposure of tea products through promotional materials, trade fair participation, and national and international distributors, which contributed to an increase in annual tea sales by more than 30%
• Researched and supported the implementation of agricultural and manufacturing best practices, which directly lead to the government-issued sanitary license and organic certification with Mayacert in 2008
• Analyzed production costs and strategized with cooperative leaders to update product pricing, which prevented 10% losses on various tea products
• Designed the 2009 Peace Corps Agricultural Marketing Pre-Service training program and gave trainings on various marketing topics

Washington D.C. Metro Area

• Generated over $2 million in sales for a residential real estate sales team, drafted and negotiated contract terms, and coordinated all pre-settlement activities
• Performed market analysis and provided recommendations for buyers and seller based on market trends
• Created and implemented a customer loyalty program that resulted in over a 10% increase in annual sales for 2007
• Promoted property through the design and implementation of promotional material

Mba, Finance

Activities and Societies: Beta Gamma Sigma International Honor Society

Bachelor Of Science In Business, Marketing

Activities and Societies: Miami Business Enterprises, Sigma Pi FraternityMiami Business Enterprises - Value Performance Award

Education record