As part of the Operational Risk Management (ORM) department, assess enterprise-wide operational risk levels and trends, determine the effectiveness of operational risk controls and work with Business Lines (BL) on opportunities to mitigate operational risk. Responsible for the oversight of First Level of Defense (FLoD) as part of the Second level of Defense (SLoD) Organization on activities related to Enterprise-wide technology risk and payments risk. Partnering with team members and Senior level risk management within the Business Lines and the SLoD to identify technology and payment related risks, advise the BL on risk management strategies and well as provide opinions on whether the strategies in place meet policy requirements and reduce operational payments risk to acceptable levels.

Provided overall management of Multisupplier Integration (MSI) at the region, country and worldwide level, including development, implementation and governance of the service, solution portfolio lifecycle management, revenue growth programs and marketing.Developed the internal Offering Go-to-Market strategy and value proposition incorporating market and competitive trends increasing the overall pipeline from less than $10M to over $5B in two years.Performed initial review and qualification for AMS and USPS customer Service Integration deals totaling over $40M then directed advisory and diagnostic staff to engage in the qualified sales pursuits.Managed MSI specific internal sales catalog content including collateral, references and key contacts through regular reviews to certify content is accurate and updated.Directly supported priority pursuits and participated as the functional SME for MSI including coordinating SLA’s, OLA’s KPI’s and Vital Business Functions (VBF’s) across multiple suppliers and customer retained IT staff. Liaison between delivery, account and sales teams globally to verify the offering is deliverable and congruent with market needs.Developed offering plans and participated in 1-Yr & 3-Yr planning; ensuring alignment with regional needs, customer requirements and overall company direction.Presented to industry analysts our value proposition to ensure it is understood in the marketplace and accurately represented.Responsible for setting reporting and monitoring direction for Virtual Private Cloud (VPC) across all global delivery centers.Established and spearheaded a new project to consolidate all VPC reporting into a single corporate leveraged tool which fundamentally changes the way reports are generated and delivered to the customer.

Coordinate pre sales delivery ready activities between Architects, Engineers, Sales, Legal, Delivery and other Portfolio offerings prior to offering launch into production. Actively engaged with new sales pursuits and account renewals providing details on the offerings as the SME and to extract implementation details and customer comments to streamline deployment activities and improve the feature base. Responsible for creation and editing statements of work for EDS Workplace services.Co-author of Distributed Server Architecture (DSA) for remote servers within Workplace Services.

Responsible for coordinating multiple, global deployment teamsCoordinate activities between Architects, Engineers, Sales, legal, delivery and other Portfolio offeringsDeployed standard reporting tool (MSRS) for the Leveraged instance

Responsible for creation and editing statements of work for EDS Workplace services.Coordinate activities between Architects, Engineers, Sales, legal, delivery and other Portfolio offerings.Actively engaged with new sales pursuits and renewals. Co-author of Distributed Server Architecture (DSA) for remote servers within Workplace Services.

Managed the server farm design teams and construction contractors for the NMCI contract.Red Team assignment to the UK to address client delivery issues.Active member with the Desktop Deployment Capability Center effort.Performed liaison duties between Portfolio Management, Engineering and Operations on behalf of Global Field Services.

Deployed and configured Cisco routers and switches across multiple locationsTemporary assignment to Chevron to assist in network conversion and update network routers across all remote locations.Data network lead on the Census project supporting the TQA network that support all the call centersDesigned, configured and implemented the data network including WAN encryption devices

Managed 3 supervisors and 51 people for a 7 x 24 hour data center operation. Data center functions included 2 mainframes with 4 production regions, 50 UNIX systems, job scheduler operators and network monitoring.Managed Help Desk operations which supported all systems from mainframe to desktop at multiple locations including all production applications.