Michael Dodge Email & Phone Number

Salem, Oregon, United States

• Sr. Program and project manager on a large portfolio of cross functional and complex Programs and projects including: Multiyear customer service improvement implementations, new technology implementations including AI.
• PMO leader in PM best practices and implementing Program management governance models for several large complex technology migration Programs that enabled efficient and effective decision making for successful risk.
• Led process improvement projects and change management efforts to hit production, savings, and customer service targets and received the highest employee recognition Presidents award.

Phoenix

Corporate Office operations Sprinkler World of ArizonaStart-up Project Manager

Phoenix, Arizona Area

• PM for the start-up and maturity of organization Project Management Offices within Cisco Systems including Global E-Learning Technologies, Marketing IT, Cisco University, HR IT and the HR Portfolio and Program.
• Defined, implemented and performed functional Portfolio Management processes and responsibilities including business planning, financial management, resource management, portfolio balancing, metrics and reporting, as.
• Lead Program Manager on the Organizational Adoption team within HR for the rollout of a new HR Management System. Defined and drove the change Management strategy for the adoption of this company wide, global change.
• Managed a large cross-functional team on the design and implementation of a new internal HR IT Operating Model using process improvement and change management methodologies.
• Implemented a PM Community of Practice framework for HR IT designed to create and leverage best practices for project managers.
• Used process improvement methods to define and implement an Enterprise Portfolio Management process which was used by company organizations to implement the next levels of the process.

Phoenix, Arizona

• Performed as technical project manager for Arthur Andersen on an operations facility relocation project, overseeing all data implementation and integration components.
• Served as a community leader and contributor on Project Management Champions Council. Developed an organization practice maturity model specific to a project management methodology that aligns PMI best practices and.
• Project Manager on a large Microsoft Exchange infrastructure and workstation deployment project for EMI Music Company based out of Hollywood, CA.
• Project Manager on a national multi-site deployment project for Stewart Enterprise. Assisted in the setup of the project office.
• Project Manager in the planning, design and implementation of a Project Management Office for CIGNA Health Care. Performed quality control on deployment projects for multiple sites across the country.
• Project Manager for the Image Build Team for Manpower International. Planned, designed and implemented a Change Management System for Manpower International.

San Ramon, CA

• Performed as project lead for multiple IBM Network clients designing and implementing network migrations.
• Implemented a remote control LAN for the City of San Francisco Emergency Operations Center.
• Supported OS/2 LAN Server networks for Fortune 100 clients, including Pacific Bell, The GAP, CSAA, Bank of America, West America Bank.
• Provided training for staff on new network environments.
• Planned, designed, implemented and supported a 4 year 7x24 Network Competency Operations Center Project for IBM’s national helpdesk customers.

Ba / Bs, Business Administration / Economics

Activities and Societies: Crew, Martial Arts, Volunteer Programs

Mc, Project Management Pmp