Mike Dvorak Email & Phone Number

Lincoln, Nebraska, United States

Coordinate daily customer contact and management of demand changes with production planning and operations through developed customer relations.- Main customer contact for day to day coordination of logistics, packaging and dunnage issues for on-time delivery.- Monitored customer metrics and resolved issues including things such as customer credits, and RMAs.- Initiated actions to resolve customer quality issues with internal quality engineering and production teams.- Receiving of products and production planning as needed while maintaining communication with customer scheduler.

Lincoln, Nebraska Area

-Answered client correspondence requesting assistance with OnBase-Interacted with customers and understand individual needs; provide proactive suggestions as well as answers to improve customer satisfaction-Troubleshoot and resolved issues utilizing OnBase systems, utilities and support processes with assistance and direct oversight from team members; learn best practices for problem resolution-Assisted customers with issues arising from product upgrades, installations, and configurations-Customer request advocate; request ownership and follow through consistently with resolution-Provided regular and frequent communication to customer; ensure customer is fully advised as to the progress or delay to the resolution of their issue-Composed internal documentation that fully reflects all activity related to resolution of support request-Composed Software Change Requests (SCR) based on customer issues or enhancement requests and submit to Development team

Lincoln, Nebraska Area

-Facilitated incoming and outgoing shipments to ensure delivery of time-sensitive and temperature-sensitive pharmaceutical materials.

Lincoln, Nebraska Area

- Conducted customer consultations to estimate material and labor costs based on specific needs- Following safety standards, removal of lead-based paint and subsequent disposal