Customer Success Manager
CurrentLightBox is a leading provider of due diligence, risk management, location intelligence and workflow solutions that enable decision making for 50,000 CRE brokers, 1,100 banks and lenders, 2,000 appraisal firms, and 5,000 environmental consulting and engineering firms, with more than $470 million in services awarded and almost 28 years serving the CRE lending industry.By combining proven brands with new core business capabilities, the company is creating new solutions to facilitate… Show more LightBox is a leading provider of due diligence, risk management, location intelligence and workflow solutions that enable decision making for 50,000 CRE brokers, 1,100 banks and lenders, 2,000 appraisal firms, and 5,000 environmental consulting and engineering firms, with more than $470 million in services awarded and almost 28 years serving the CRE lending industry.By combining proven brands with new core business capabilities, the company is creating new solutions to facilitate transparency, efficiency and insight within real estate workflows. Established in 2018 and backed by Silver Lake and Battery Ventures, the company’s brands now include EDR, ExactBid, Real Capital Markets and Digital Map Products.- Manage 91 clients at an annual $1.84mm book of business- Work only with tier 1 and 2 clients – top revenue customers - Serve as a key strategic partner for all clients within my book of business- Report directly to Director of Customer Success- Had a 98% retention for my BOB in 2022- Had a 92% retention for my BOB in 2023- Have led the team in trainings in 2022- Have conducted numerous trainings for various executives within residential development- Collaborate with clients to execute onboarding, education, and support that exceeds client expectations and strengthens client retention- Work with multiple departments to troubleshoot and resolve all customer related issues Show less