Ryan Marcell Email & Phone Number

Milford, Connecticut/Mid-Atlantic

Providing solutions to manage the environmental and appraisal process as well as other areas of compliance on one platform. I work primarily with banks and credit unions by helping them streamline and create efficiencies to existing processes and form solutions in areas they currently lack resources. Responsibilities include:• Drive new client sales for our web based appraisal/environmental platform• Responsible for maintaining renewal rates for existing subscribers• Assist inside sales team in managing and growing current clients

Milford, Connecticut

Continued to manage clients throughout the United States with the addition of taking on a coach/player roll. With this I managed my own territory but also got involved with a long, in depth training process for new hires and managed a group of peers. I helped introduce them to their rolls and worked very closely with them as they learned to solve complex problems. Responsibilities included:• Upkeep of teams activity goals• Managing group of peers while maintaining a territory• Proactively helping team with issue resolution and customer service escalations • Strong customer service skills to maintain deadlines and keep clients orders fulfilled • Maintaining high levels of phone activity• Developing quotes for large scale custom projects• Upselling new products to existing clients and developed relationships with new firms

Milford, Connecticut

Managed clients throughout the United States, from regional and national engineering firms to community and national banks. I provided desktop environmental solutions to our full suite of clients through a very difficult time in our companies’ history; we dealt with the collapse of major lending institutions and an unprecedented drop in overall CRE activity. Responsibilities included:• Strong customer service skills to maintain deadlines and keep clients orders fulfilled • Maintaining high levels of phone activity• Developing quotes for large scale custom projects• Upselling new products to existing clients and developed relationships with new firms