Vice President, Patient Experience And Support Services
Jefferson Hills, Pa
•Accountable for the strategic direction and oversight of hospitality services, dietary, facilities, construction, clinical engineering, customer services and the patient experience.•Responsible for operating budget of $95 million. •Reported to the CEO.•Provided oversight and coordination for $17.5 million expansion of operating suite, adding six new ORs. Complex project completed on time and on budget. •Coordinated integration of the environmental services departments within the seven hospitals of the Allegheny Health Network (Highmark) and realized $3 million in savings.•Collaborated with the Ritz-Carlton to lead curriculum development and training for over 2,000 employees, physicians and volunteers relative to the Patient Experience initiative, resulting in a 10% increase in customer and employee satisfaction.•Directed $50 million in construction projects, including a new obstetrics unit, cancer institute, and comprehensive women’s health program. All projects significantly under budget.