Mike Bertrand Email & Phone Number

Greater Seattle Area

Seattle, Wa

Manage ongoing development, maintenance, and support for PAX's online business process platform; Develop, maintain, and support PAX's training site for field staff; Write business automation software; Web design for short-term exchange programs; Create video, text, and interactive online and in-person trainings for staff and field staff; Identify opportunities to streamline business processes through technology.

Seattle, Wa

Manage systems training and online learning activities for PAX staff and community coordinators. Assist in the development and maintenance of customer relationship management system; design, develop, test, and deliver online and in-person training programs, tools and materials. Maintain online learning platform in cooperation with training colleagues responsible for course curriculum/content. Maintain business process documentation. Provide support for all online resources and resolve problems with in cooperation with PAX colleagues and technology vendors.

Seattle, Washington

Managed the US program development and logistics of the Kakehashi and Kizuna Projects, the largest youth exchange programs between the US and Japan with 7,000 students participating over 3 years.• Coordinated over 100 high schools to prepare American student delegations for study tours to Japan and to receive Japanese students for homestays• Managed 10, two-week study tours of 150-425 Japanese students and 10-25 staff on-site• Created study-tour programs by liasoning between the Japanese government, consulates, embassies, US congressional and state senatorial offices, corporations, universities, and high schools• Developed and implemented new protocols and procedures that improved program quality and increased the productivity of the Kakehashi Team by 50%• Designed and launched short term exchange programs for the Tomodachi Initiative, Softbank, Kiwanis International, and the Tokyo Board of Education

Seattle, Wa

Promotion to manage and coordinate Avvo’s Research Team: monitored and measured the team’s performance metrics; assisted medical and legal firms with using Avvo; provided customer service; prioritized, organized and executed projects simultaneously to completion; devised and implemented management techniques to motivate team

Seattle, Wa

Conducted research and data entry for Avvo’s doctor and lawyer ratings directory.

Gettysburg, Pa

Independently tutored and assisted Japanese 102 students; taught Japanese grammar and studying techniques and worked with groups ranging from one to four students; developed teaching techniques and strategies.

Gettysburg, Pa

Organized language materials; maintained lab computers; monitored lab; assisted students with projects and usage of equipment; greeted guests; created quizzes and tests for Japanese Dept.; assisted with Kanji Project and transcribed a Japanese film (ワンダフルライフ Wandafuru Raifu) for learning materials

Towanda, Pa

Wrote appraisal reports; researched comparable properties; data collection and entry; performed property inspections and fieldwork; assisted with the valuation of numerous properties and managed complex assignments independently, both residential and commercial

Eaglesmere, Pa

Organized real estate transaction files; updated MLS; created and maintained sales and rental brochures; photographed rental properties; performed research, data collection and general office-related tasks

Bachelor'S Degree, Japanese Studies, Economics

Activities and Societies: Japan Club, Kendo Club

Japanese Studies

I studied abroad at Kansai Foreign Language University in the Kansai region of Japan, between Osaka and Kyoto for one semester.