Michael O'Connor Email and Phone Number
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Michael O'Connor is a Senior Manager of Digital Success Programs at Salesforce at Salesforce. He possess expertise in crm, salesforce.com, cloud computing, account management, social media measurement and 45 more skills. He is proficient in French. Colleagues describe him as "Mike is such a great colleague to work with! Everyone loves working with Mike because he is so knowledgeable, smart, personable and honest. I personally have the honor to work alongside him and it's been so wonderful to have him by my side. He is supportive and helpful and always gets the job done! He has a great background and it makes him so well rounded with any team we work with. I would highly recommend Mike to any team, he is a great team player, flexible and also FUNNY too!… Show more" and "Michael is a proven leader in his space. He is very professional and knows process inside and out. I worked indirectly with him but loved chatting with him at the water cooler. Michael has a very cool head and is very approachable and gives some solid advice if you are seeking it. You can tell that this man enjoys what he does and is an expert in his field. I would highly recommend working with Michael if you ever get the chance."
Salesforce
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Customer Adoption Senior ManagerSalesforce Oct 2020 - PresentFredericton, New Brunswick, CanadaDriving the Customer onboarding and product adoption experience through a digital-first success strategy:- build collaboration and consensus in a cross functional team to map out digital first, data driven, multi-channel journeys- build journeys for the initial onboarding path, providing customer contacts with the right information at the right time, to support their product implementation- identifying and enabling customers top use-cases to extend and grow their product adoption- using data driven insights, continuously optimize the digital experience to enable customers to reduce their time to achieve business value
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Customer Adoption Senior ManagerSalesforce Jun 2017 - Sep 2020Fredericton, New Brunswick, CanadaAs part of a Customer Success team, running large scale customer engagements to help drive product adoption of the latest Salesforce product features, and applying them to customer use-cases:- running the full lifecycle of product adoption webinars: leading a cross functional team through topic selection strategy, content development, customer communications, live webinar delivery, audience moderation, and post-production content publishing. This included the rapid development of a series of executive level Covid-19 response series of webinars. - leading a customer success track at Salesforce World Tour, Connections and Dreamforce conferences: topic strategy, content development, staffing, training, promotion, and onsite operations.- Salesforce Community management: building, branding, moderation, content publishing, and event integration of the Customer Success series of product-focused Community groups.
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Principal Senior Success ManagerSalesforce Feb 2016 - Jun 2017GlobalAs part of a Customer Success team, I work with customers through scalable programs, guiding them to achieve the maximum possible value, with Salesforce's products. This often includes connecting a vision and roadmap for Salesforce products to underpin and accelerate the customer's business goals.Responsibilities include: - Team Lead and Manager roles to implement, deliver, and continuously improve scalable customer success programs.- Managing and mentoring team members to always be improving their individual contributions, and achieving their individual performance targets.- Tracking and reporting performance metrics against program goals and ensuring alignment with business targets. - Collaboration with other Customer Success teams on complimentary programs and customer journey alignment.- Collaboration with Account Teams, ensuring the best possible customer engagements. - Prioritization of work projects to maximize customer success impact, and attainment of business goals.- Act as a customer advocate within Salesforce to continuously improve program delivery, customer impact, and product roadmap.
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Program ManagerSalesforce Marketing Cloud Feb 2011 - Jan 2016Fredericton, New BrunswickAs part of the Customer Success team during the Radian6 to Salesforce acquisition and beyond, develop and implement the Customer Success framework for post-sales Account Management at Salesforce Marketing Cloud. Responsibilities include:- Manager and team lead role delivering Marketing Cloud's first Scale Success programs. - Project and program management of the Marketing Cloud Help and Training portal implementation team, enabling customer success through scalable and self service resources.- Program Management of Marketing Cloud Precision Engagements: targeting customer outreach where needed, in order to improve customer retention through greater product adoption and achieved business value.
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Customer Success ManagerRadian6 Feb 2011 - Sep 2012Fredericton, New Brunswick, CanadaIn Collaboration with the Account Teams, responsible for client relationship management, assisting with the planning and implementation of social media programs, successful adoption of the Radian6 platform, and qualified lead identification. Additional responsibilities: - Management of a team of Success Managers, targeting the entry level market segment, helping customers implement their business goals as supported by the Radian6 platform.- On-boarding of new Customer Success Managers.
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Enterprise Service ManagementBell Aliant Jan 1999 - Feb 2011Fredericton, New BrunswickAs an enterprise client advocate, responsible for customer success management for IT and Telecom service delivery. Overall goal is to build customer loyalty through customer’s success:- participate directly in the client’s business operations, so as to understand the client’s business goals and how they are integrated and underpinned with Aliant services.- ensure SLAs are met as required, working through functional managers, team leads and partner companies.- evolve IT operations towards industry best practices, and alignment with the client’s business operations.- work with client and Aliant teams to build and deliver strategic initiatives to further support and adopt the ITIL maturity model.- integrated strategic account sales and service management planning, including working with marketing and product management to provide customer input.- program and project collaboration with the broader service management team to identify, lead and deliver strategic initiatives to address priority client business needs.Team responsibilities, in both a direct report, as well as matrix organizational structure, include:- ensuring staff are equipped to be successful with proper training and tools, so they can focus on customer service.- performance management, mentoring, and maintaining a highly motivated team environment.- business process development, adherence, and training.- involvement in the recruitment process, partnering with HR, to hire and onboard team members as well as career path development.- cross functional leadership of a team consisting of: Customer Support, Desktop Support, Data Network Admin, Data Center, Database Analysts, Server Management, Application Specialists, and Software Developers. -
It Systems AnalystRoyal Canadian Mounted Police Jan 1996 - Dec 1998Fredericton, New BrunswickTechnical support analyst supporting the implementation of IT infrastructure for community based policing offices across the province:- hardware and software support of desktop and printer environments.- hardware and software support of distributed remote access systems for community satellite offices.- hardware and software support of divisional server and application systems such as CPIC and crime pattern cross reference system.- hardware and software support of forensic identification and PC based lie detector technology.
Michael O'Connor Skills
Michael O'Connor Education Details
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Computer Science
Frequently Asked Questions about Michael O'Connor
What company does Michael O'Connor work for?
Michael O'Connor works for Salesforce
What is Michael O'Connor's role at the current company?
Michael O'Connor's current role is Senior Manager of Digital Success Programs at Salesforce.
What is Michael O'Connor's email address?
Michael O'Connor's email address is mo****@****t.nb.ca
What is Michael O'Connor's direct phone number?
Michael O'Connor's direct phone number is (415) 901*****
What schools did Michael O'Connor attend?
Michael O'Connor attended University Of New Brunswick.
What are some of Michael O'Connor's interests?
Michael O'Connor has interest in Children.
What skills is Michael O'Connor known for?
Michael O'Connor has skills like Crm, Salesforce.com, Cloud Computing, Account Management, Social Media Measurement, Enterprise Software, Social Media, Team Leadership, Product Management, Social Media Marketing, Customer Experience, Leadership.
Who are Michael O'Connor's colleagues?
Michael O'Connor's colleagues are Prasad Shetty, Greg Nelson, Vidushi Marvania, Nick Dinardo, Damon Hiner, Stevie Burt, Bin Wang.
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Michael O'Connor
Sauder School Of Business Graduate & Professional Athlete | Let'S Connect!Vancouver, Bc -
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Michael O'Connor
President & Ceo, At Oceanic Wind Energy Inc. (Previously Naikun Wind Energy Group Inc.)Vancouver, Bc4gmail.com, snclavalin.com, metrovancouver.org, naikun.ca -
Michael O'Connor
Oakville, On2parl.gc.ca, appleby.on.ca4 +190558XXXXX
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