Michael Fotinatos Email & Phone Number

Hillsborough, Nc, Us

Raleigh, North Carolina, Us

Leading an organization of 34 engineers, consultants, and project managers. Responsible for both Pendo’s Solutions Engineering & Boutique Consulting arms. As Director, was tasked with forming a new organization: a two-pronged team that owns scoping, implementation, and delivery of custom software solutions, as well as providing value-focused consulting to drive measurable impacts in customer products, leveraging Pendo’s analytics and in-product guidance tools. While in leadership, packaged, scoped, and sold > $10M of custom engineering deliverables, including custom JavaScript implementations, vendor integrations, data workshops / ETL, value consulting, and managed services. Partnered with Pendo Finance to bring our first ARR-based service packages to market. Additionally, owned the delivery of multiple internal tooling initiatives, including a web application with 30+ utilities that our Support & Engineering teams use for daily operations. Transformed Professional Services Engineering’s focus from one-off customer deliverables to direct contributions to the product roadmap in partnership with Pendo Product & Engineering. Operationalized the team’s delivery by building automated capacity forecasting to complement standard project tracking. Managed team headcount modeling, margin, and revenue targets. Regularly received in the top 10% of performance ratings provided by direct reports.

Raleigh, North Carolina, Us

Created bespoke, technical Professional Services packages, bringing in over $500,000 of new package revenue within the first year. Led an international team of engineers towards delivering custom frontend software integrations between the Pendo platform and over 50 (and growing) vendor solutions.In addition to managing customer project delivery, lea the development of internal tooling via a NodeJS application, featuring 30+ utilities that leverage Pendo's APIs in order to supplement product functionality, facilitate migrations, execute bulk actions, and validate jobs. The tool performed over 2,500 job executions within the 2023 fiscal year, across the Customer Experience, Sales, Engineering, and Product organizations.Developed productized functionality to directly accelerate Pendo's product roadmap. Delivered Pendo's Guides Logic feature entirely through the Professional Services organization, which was adopted by over 100 customers within the first 3 months.Temporarily managed Pendo's Strategic Consulting organization. During those 3 months, delivered four new consulting service packages aimed at aligning customer KPIs to measurable outcomes reported within the Pendo product.

Raleigh, North Carolina, Us

Managed a team of professional services engineers to deliver custom software solutions on top of the Pendo platform.

Raleigh, North Carolina, Us

Responsible for scoping, implementation, and delivery of custom software professional services for Pendo’s most strategic accounts; provide value consulting to establish best practices with Pendo as both an analytics and in-product messaging software solution. Created multiple bespoke software services utilizing JavaScript, HTML, and CSS that have been packaged and sold as standard offerings.

Raleigh, North Carolina, Us

Washington, Dc, Us

Advising GFI on the custom OKR process implemented within the organization and continuing to ensure strategic alignment with PMO best practices.Additionally, evangelizing plant-based and cell-based meat technologies via guest lectures, panels, and talks at universities and interest groups.

Washington, Dc, Us

Responsible for introducing OKRs to an international non-profit organization, defining strategic objectives and priorities across multiple cross-functional teams, ranging from Science & Technology to Policy Management to Operations. Facilitated workshops centered around change management and organizational growth with GFI’s leadership team to distill and measure KPIs. Also delivered conference talks and sat on discussion panels as an expert on plant-based and cell-based meat technologies.

Mountain View, Ca, Us

Managed a cross-functional team to deliver a full marketing calendar of highly personalized and targeted email campaigns, with the purpose of educating and motivating users to contribute to Google Maps. Delivered an average of 20-25 campaigns per month, localized across 46 languages, and worked with business analysts to define an ML model in Learning Powerhouse to maximize user experience and retention. Facilitated the growth of the Local Guides user base by ~200% over 2 years.

Mountain View, Ca, Us

Managed multiple projects to engage the Local Guides community. Using outbound engagement and user research, motivated users to contribute to Google Maps, enriching the discovery experience, and making a more robust and dynamic map. Key responsibilities included collating business requirements, designing technical systems, and guiding the direction of strategic Maps community projects.

Arlington, Va, Us

Led a small team to build professional services, focused on engaging users and driving energy efficiency goals. Was responsible for team vision, creation, delivery of service packages, and technical expertise in an internally built batch data processing and communication generation system.

Arlington, Va, Us

Built software professional services to explore and define new streams of revenue. Tasked with combining existing pieces of Opower's platform in new, innovative ways in order to deliver client satisfaction and prototype business opportunities. Praised for a strong entrepreneurial spirit, client-facing demeanor, and the grit to deliver on new ideas. Was involved in and responsible for all steps of the software delivery cycle (from pre-sales scoping through deployment). Demonstrated comfort learning new technologies quickly in order to deliver on the task at hand. Experience specifically with the creation of custom, targeted communications (print, email, web, IVR) on top of an enterprise software platform. Has personally built and delivered software that has captured > $7 million in revenue.

Arlington, Va, Us

Worked hands-on to transform energy data while interfacing directly with utility partners to deliver the Opower platform and outbound experience. Performed SQL-driven data analyses, front-end customizations, while relying on Ruby, shell scripting, and high level knowledge of Java to quickly execute a wide variety of technical tasks. Leveraged a previous marketing background, continuing to build infrastructure and tools to deliver targeted, optimized content through dynamic, data-driven email campaigns. Operational scale, content flexibility, and quick delivery were my emphases and goals.

Arlington, Va, Us

Lead all digital marketing campaigns on a nascent digital marketing platform. Developed and designed HTML/CSS emails and content for multiple customers, supported in over 25 email clients. Operationalized, and became the resident subject matter expert on, our email platform using ExactTarget. Utilized AngularJS, Ruby/Rails, Java, various APIs, and AMPscript to build web applications / standalone applets that enabled more robust and agile content delivery for our marketing team. Worked cross-team and cross-functionally to enable and operationalize email content targeting on a platform which previously could not support it.Providing concept and content, worked with graphic designers to create print and digital marketing collateral for more than 75 clients with varying brands and styles. Created content and configured multiple email A/B tests, yielding >30-40% open rates, >10-15% CTR, and various conversions with >5% yield.Additional in-depth experience in the areas of email deliverability, interactive voice response technologies, content delivery and testing strategies.

Basel, Ch

Led research of potential market opportunities for anti-microbial polymer technology to be applied to medical devices and filtration technologies.

Edison, New Jersey, Us

Part of a Volunteer shadowing program, observing physicians in the ER in order to gain field experience and further medical knowledge.