Mike Galea

Mike Galea Email and Phone Number

Guest Experience Director @ OCS
United Kingdom
Mike Galea's Location
United Kingdom, United Kingdom
Mike Galea's Contact Details

Mike Galea personal email

n/a
About Mike Galea

Hi, thanks for looking at my page. Whilst I could start by explaining all of my experiences and achievements as an L&D professional, I thought I would take this opportunity to tell you about me. Thank you for reading.About meI am known for having a very positive and creative outlook in all that I do and I pride myself on always living up to my commitments and promises, often exceeding expectations. I have an easy going style which many respond to and an excellent reputation of working collaboratively utilising my range of skills and techniques to get the 'job' done.My approach to my work matches the style in which I have and I can easily flex this in both a formal and informal way. Being a very optimistic person, I always look for the best in any given situation incorporating a 'can-do' attitude and this comes across in the way I am and the personality I exude.I enjoy working with like minded people who share my sense of of creativeness, inquisitiveness and debate the validity of what we do in order to attain excellence. I thrive in open, fun and testing environments where my skills are fully utilised.I am motivated by the desire for continuous improvement and excelling in any given situation. If something should be done, it should be done to the best possible standard.I value honesty in any situation and with that comes enthusiasm, passion, the desire to make a difference, the freedom to innovate and a strong sense of loyalty. I believe that trust is vital towards a successful and healthy relationship.I have the natural ability to maximise opportunities when they arise, creating a vision for the future to help inspire. I have always held high standards and believe strong relationships are incredibly important. I am a natural empathiser and always seek to understand other viewpoints, observing their strengths and utilising this towards a successful and meaningful outcome.Mike

Mike Galea's Current Company Details
OCS

Ocs

View
Guest Experience Director
United Kingdom
Mike Galea Work Experience Details
  • Ocs
    Guest Experience Director
    Ocs
    United Kingdom
  • Ocs
    Guest Experience Director
    Ocs Sep 2024 - Present
  • Iss Facility Services Uk
    Community & Engagement
    Iss Facility Services Uk Jan 2023 - Oct 2024
    United Kingdom
  • Iss Facility Services Uk
    Head Of Labs
    Iss Facility Services Uk Aug 2021 - Jan 2023
    Glasgow, Scotland, United Kingdom
    A world first approach to supporting Colleagues on attraction, retention and development, through an exciting and dynamic range of work modes.
  • Kura (Cs) Ltd
    Head Of Learning & Organisational Development
    Kura (Cs) Ltd Oct 2017 - Aug 2021
    Glasgow, United Kingdom
    Learning & Organisational Development
  • Kura (Cs) Ltd
    Organisational Development Manager
    Kura (Cs) Ltd Oct 2016 - Oct 2017
    Glasgow, United Kingdom
    A UK based independent business, partnering with a range of different clients within utilities and insurance, handling administration, customer service and sales. Locations include Glasgow, Forres and Liverpool and a headcount of 1900 employees.Responsibilities• Work alongside the Executive Leadership Team to define and implement the Organisational Development strategy• Define the OD operating framework to build upon the Grow with Kura brand with emphasis on Management development & Talent succession in line with the business vision and aspirations• Help transition the business from a Volume based approach into an Engagement strategy through performance management, development, talent management and progression• Deploy OD mechanisms to help lower attrition levels and raise retention through motivation and engagement• Day to day Management of x2 OD Specialists and x1 Logistics Co-ordinator for the planning and delivery of programmes across multiple locations. Development, Mentoring and Coaching of x2 Training Managers and x9 Induction trainers• Consult across all areas of the business, managing the needs of multiple stakeholders and bridge the gap between the Leadership vision of initiatives through to business deployment, measurement and evaluating impact against predefined ROI / ROE• Design and deliver a leading edge, multi-blended development curriculum for the expanding business• Co-ordinate formal psychometrics, coaching and mentoring programmes across all Management population• Project manage HR related initiatives that will have an impact on employee engagement and retention, build upon the Bid & New Business infrastructure through the marketing and selling of the Grow with Kura development framework
  • Prudential Assurance
    Training Manager, Learning & Development
    Prudential Assurance Jan 2016 - Oct 2016
    United Kingdom
    I am responsible for the on-going development needs of over 1800 employees who operate across a range of different departments within our Distribution & Corporate Services functions to support them towards our organisations talent and growth strategy.Working with the Business Partners and supporting the functions Directors to identify and build annual and measurable training plans to help support and grow their areas.Main duties include:• Identifying and building robust and strategic training plans for each department, complete with engagement surveys, PDPs, talent succession and technical / regulatory requirements.• Conducting business wide needs analysis to identify trends and opportunities• Responsible for the delivery of the core curriculum, management development programmes, career centres and the utilisation of blended learning through skill specific CBTs• Contribute towards the functional people plan to improve business performance through the completion of annual learning goals• Continue to develop teams / individuals across a range of different psychometrics, personal brand, impact and career developmentAccountabilities include:• Planning and prioritisation• Identifying & translating needs analysis requirements into robust training plans• Face to face delivery• Learning evaluation• Operating within a set framework and governance process• Manage existing curriculum
  • Prudential Assurance
    Relationship Manager
    Prudential Assurance Jun 2014 - Jan 2016
    Stirling
    My main responsibilities include building strong and sustainable relationships with Senior Managers and Leaders to help support and design robust L&D solutions to meet the ever increasing demands of the business.Working closely with the HR Business Partners to align these needs into our talent pipeline whilst strategically planning a range of highly effective solutions pro-actively throughout the year.Duties and Responsibilities include:• Working with Senior Leaders to help identify, design and deploy development solutions through a blended approach and evaluate the effectiveness through ROE, satisfaction and NPS.• Designing and delivering innovative training solutions to reach all levels of the business.• Delivering on a range of different psychometrics such as MBTI, Leadership Impact, Management Impact, DISC, Belbin and others to aid the growth and development of individuals.• Career Coaching, Personal Brand & Public Speaking support and development.• Leadership training from 1st line Managers up to Director level through our Management Development Programme.• Bespoke activities designed and delivered through the needs of specific business areas.
  • Prudential Assurance
    Learning And Development Consultant
    Prudential Assurance Sep 2012 - Aug 2014
    Stirling
    My main duties as an L&D professional Training Consultant was to:• Identify and build a series of robust training programmes through the creation of a highly focused Curriculum, covering areas such as Interpersonal Skills, Relationship Management, Project Management and Customer Services.• Identify and build a range of e-learning solutions to compliment the newly formed Business Skills Curriculum.• Design and deliver a series of Management Development Programmes aimed specifically at aspiring managers up to senior leaders.• Support the Relationship Manager to help build stronger ties back into the L&D function.• Support all functions with bespoke courses covering Sales, Customer Services, Management, Finance, Actuaries, Marketing and others.• Redesign and deploy effective Evaluation methods into the business.• Conduct Training Needs Analysis when required.• Follow the training cycle across all learning interventions whilst building support and increasing the L&D profile across the business.
  • Aviva
    Sales Development Consultant
    Aviva Jan 2007 - Sep 2012
    Supporting a vast number of external companies in the Financial Sector through TNA's, Consultancy, Design, Delivery & Evaluation2005 - 2007 -Coaching Consultant - Norwich Union Direct - InsuranceWorking in a Call Centre to help coach staff through sales blockages; this was done either remotely (call listening) or side by side2005 - 2007 - Platinum Advisor - Norwich Union Direct - InsuranceRole included selling different products over the phone to customers- this included customer services and cross selling
  • Aviva
    Learning Development Consultant
    Aviva Sep 2006 - Sep 2012
    United Kingdom
    I work mostly on an external basis with a range of businesses consisting mainly of Banks, Building Societies & Brokers to help diagnose and fix issues relating to sales and retention through Consultancy & Training. My areas of expertise range from Sales, Leadership, Relationship Management, Interpersonal Skills and Customer Services, whilst being fully experienced in Consultancty, TNA's & Evaluation.
  • Tui
    Senior Host
    Tui Mar 2003 - Feb 2006
    Compare live entertainment showsRota & plan entertainment programmes (including the Managing of Bands & Performers)Oversee the day to day running of the entertainment package
  • The Tui Group
    Entertainments Manager (Overseas)
    The Tui Group Jan 1999 - Jan 2003
    My main responsibilities were to:Design a two week rolling entertainments package, utilising a range of different resources, such as a house band, entertainers, the selecting of appropriate acts and the writing of games and shows.Develop and manage the Entertainers and Technicians to a highly competent and professional standard.Creating and choreographing a series of performances, including the weekly Reps show.Hosting on the stage, 6 nights a weekRunning the day time entertainments packageScheduling staff rotas.Winner of the 2003 TUI Entertainer of the Year Award
  • Butlins
    Performer
    Butlins Mar 1999 - Sep 2002
    Actor / Dancer for a number of live shows

Mike Galea Skills

Customer Relations Negotiation Problem Solving Consultancy Task Management Creative Writing Innovation Business Relationship Management Call Centers Change Management Coaching Consultants Customer Service Financial Services Insurance Leadership Management Performance Management Relationship Management Risk Management Sales Sales Management Stakeholder Management Training Training Delivery Team Management Employee Engagement Project Delivery Leadership Development General Insurance Customer Experience Strategy Management Development Business Transformation Human Resources Business Process Improvement Talent Management Customer Relationship Management

Mike Galea Education Details

  • 2009 - 2010- Central College Of Commerce, Glasgow
    2009 - 2010- Central College Of Commerce, Glasgow
    Variety
  • Wakefield College
    Wakefield College
    Visual And Performing Arts
  • Cathedral High School
    Cathedral High School

Frequently Asked Questions about Mike Galea

What company does Mike Galea work for?

Mike Galea works for Ocs

What is Mike Galea's role at the current company?

Mike Galea's current role is Guest Experience Director.

What is Mike Galea's email address?

Mike Galea's email address is mi****@****a.co.uk

What schools did Mike Galea attend?

Mike Galea attended 2009 - 2010- Central College Of Commerce, Glasgow, Wakefield College, Cathedral High School.

What skills is Mike Galea known for?

Mike Galea has skills like Customer Relations, Negotiation, Problem Solving, Consultancy, Task Management, Creative Writing, Innovation, Business Relationship Management, Call Centers, Change Management, Coaching, Consultants.

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