Mike Gerbino Email & Phone Number

Remote/Lawrenceville, NJ

Remote/Lawrenceville, NJ

- Act as a liaison between the customer and our internal teams- Provide resolutions to solve our customers' issues- Support the Account Managers in building out their business development plans- Assist our customers and provide operational support to the Account Managers

NYC & Virtual

- Organize and manage project planning and workflow- Facilitate continual improvement within the Team- Manage tools for collaboration and reporting on project/ticket completion- Work with cross-functional teams to assess needs and communicate back to Team- Track and communicate Team velocity and progress against project deadlines- Work with team on scoping.

Virtual

Create daily, weekly, and monthly reports for the Central Operations and Academics TeamCollaborate on new report creationSupport Data Science Team with information requests

Virtual

- Review and process expense reports and invoices while ensuring accuracy and timeliness - Reduced turnaround time from 4 to 6 weeks to less than 4 days, resulting in a 95% improvement- Collaborate with the Accounting department to improve processes and outcomes- Provide updates to National Field employees and Accounts Payable Team about changes to.

Bryn Mawr, PA

- Recruited, trained, and managed a team of up to 75 tutors in PA, NJ, and DE- Created efficiencies and drove process improvements, which reduced tutor assignment time by well over 100% and significantly reduced tutor training time- Steadily improved Tutor Excellence and Recommendation rates

Bryn Mawr, PA

- Performed various administrative duties including grading tests, and mailing lead and welcome kits - Provided prompt, friendly, and accurate customer service support - Fliered, tabled, and engaged in other campus promotional activities

Wayne, PA

- Managed all aspects of CALLFX.com, a web-based automated calling service- Designed and created marketing materials such as brochures, media kits, and advertisements- Oversaw website development including features, functionality, and copy writing

Wayne, PA

- Managed Voice Personal (VP) accounts, including programming, voicing, and testing of new phone lines and implementing enhancements and changes to existing phone lines- Implemented connection fees and price increases for all VP phone lines, which resulted in a significant increase in revenues- Improved quality, accuracy, and timely delivery of VP.

Horsham, PA

- Designed and created promotional inserts that increased card activation and usage- Managed projects, such as Convenience Checks, Sweepstakes, and Rewards Programs, which enhanced customer loyalty and increased revenues- Reviewed promotional inserts for quality and accuracy- Coordinated all aspects of Statement Messages, including writing, editing, and.

Horsham, PA

- Trained new Customer Service Representatives (CSR) to handle phone inquiries and sell services such as balance transfers and insurance- Developed more efficient processes for CSR interaction with cardholders

Horsham, PA

- Increased customer base and developed customer loyalty by maintaining a superior level of Customer Service- Answered customer inquiries and sold services through heavy customer contact

Mba, Marketing & Management

Bs, Management