Ken Hehl Email & Phone Number

Orlando, Fl, Us

Lawrenceville, New Jersey, Us

Bonita Springs, Fl, Us

New York, Ny, Us

Long Island City, New York, Us

Led 45 IT professionals responsible for architecting, delivering, securing, and optimizing technologies used by JetBlue’s 14,000+ crewmembers (employees) in over 75 locations to provide JetBlue’s award winning customer service. Managed $11 million annual budget.* Replaced 1,500 home agent desktops with Citrix/thin clients, reducing risk, cutting talk time, and increasing job satisfaction* Deployed innovative two-factor authentication for highly secure, yet crewmember friendly remote access* Transformed national team from technicians to engaged, trusted technology partners* Reduced tier 2/3 incidents 40%* Deployed new IT Help Site in the cloud with self-service software distribution and communities* Championed BYOD - 90% of connecting mobile devices employee owned* Launched replacement of 2,200 pilot laptops with iPads* Led flawless overnight transition of 60+ airports in support of new customer reservation system

Long Island City, New York, Us

Led JetBlue Airways in reducing information risk and increasing system resiliency. Led a team of information security professionals responsible for ensuring the confidentiality, integrity, and availability of JetBlue’s information resources via policies, security architecture and controls, awareness training, and compliance monitoring.* Reduced JetBlue’s information risk exposure through complete controls overhaul* Established risk management gates in IT project lifecycle - security built into every IT system* Formed executive committee with VPs across JetBlue for broad risk ownership and security controls support/buy-in* Developed security strategy early on that anticipated BYOD and prepared for it by eliminating endpoint access to sensitive information* Co-led JetBlue IT’s multi-million dollar effort to align key IT processes with COBIT and ITIL standards, enabling the organization to take a major step forward in quality and governance

Long Island City, New York, Us

Led JetBlue Airways in reducing information risk and increasing system resiliency. Led team of information security professionals responsible for ensuring the confidentiality, integrity, and availability of JetBlue’s information resources via policies, security architecture and controls, awareness training, and compliance monitoring.

Indianapolis, Indiana, Us

Managed a team of 10 information security professionals. Developed security strategy that aligned with business objectives. Established security policies, standards and guidelines. Implemented identity and access management solutions. Directed information security education and awareness efforts.* Automated provisioning/de-provisioning of system access. Reduced processing by 90% (6 staff reassigned), dramatically improved security, established authoritative source of identity, and cut lead time 33% for new workforce system access.* Recouped $1 million annually in lost productivity through self-service access management solution.* Launched knowledge based authentication process and tool in ten languages enabling global helpdesks to authenticate individuals.

Columbia, Missouri, Us

Architected, implemented, managed and secured corporate network and data center.

Provo, Ut, Us

Member of Priority Network Team providing tier 3, after hours support to large corporations and government organizations.