Michael Greco Email & Phone Number

Birmingham, Al, Us

Birmingham, Alabama Area

Develop a strategic approach to enhance the learning organization to meet the training and development needs of a rapidly growing company.Craft comprehensive learning approaches to deliver technical and leadership skills for all levels of the organizational hierarchy, to improve performance and business results. Design and develop skill-based instructor-led and eLearning content for restaurant operations personnel and meet on-time learning requirement for home-based and remote markets. Manage and leverage the LMS to increase efficiency and produce learning metrics.

Chicago, Il.

Proven top performer with turn-around experience in restaurant business possessing managerial and operational expertise with advanced skills in strategic planning, leadership, building capabilities, financial management, budgeting, market analysis, and driving operational excellence. Responsible for growing a $63M business. Leading and developing a team of supervisory talent to execute a market strategy and realize sustained revenue and profit growth.

Cinicnnati, Oh

Recruited to facilitate turnaround of a 42 restaurant business with a 3 year plan to position it for sale. Selected and developed talent. Improved financial and operations performance positioning the company as a palatable acquisition. Company was purchased by another operator in October 2014.

Responsible for leading training function, building learning capabilities to support $14 billion global business•Spearheaded cross-functional assessment of learning needs and developed the eLearning platform•Developed and conducted operations and leadership training for managers, officers and directors•Facilitated a change management initiative with senior leaders, to develop a guest-centric culture•Utilized ADDIE model in design and development of vLearning game-based simulations for team member modules, resulting in a 45% reduction in time to proficiency•Aligned training initiatives with organizational goals to build human capital capabilities that drove performance improvements on key business metrics•Collaborated with Executive Team & Franchisees on the “People Excellence Advisory Council” to define and craft short and long-term operational improvement training strategies

Responsible for design & delivery of learning that built guest loyalty, traffic, sales and unit profitability•Employed process improvement methodology to increase efficiency and execution of new product roll-outs •Developed training process, content and tools to support breakfast day-part and late night operations•Collaborated with finance group and IT to develop inventory tools to improve restaurant-level profitability•Facilitated learning for small groups and large audiences in a multi-cultural environment•Fostered vendor relationships, negotiated cost-effective pricing and managed $7 M department budget

Responsible for leading field training (7 direct reports, 28 field trainers) to support North America operations •Developed concept, criteria and standards for Certified Training Restaurants that resulted in CTRs producing greater business results ( Average Restaurant Sales of $1.39M vs. $1.21M)•Developed trainers to teach, coach and conduct T-T-T interventions with franchise training managers•Assembled and led cross-functional team to design and deliver the annual “Operations Excellence Learning Conferences” providing continuous improvement learning for RGMs, Supervisors and Operators•Systematically consolidated 11 regional learning conferences to 5, saving over $2.0M in G&A.

•Built strong relationships, led and influenced franchise groups with $152M in sales on operations improvement initiatives, marketing, new restaurant growth and management development.•Grew Indianapolis market Avg. Unit Volumes profitably from $950K to $1.2M in 4 years•Increased market penetration to 0.85 of McDonalds (BKC goal was 0.70) building 21 new restaurants

Responsible for daily operations and development of Indianapolis acquisition for national franchise•Supervised four district managers, Human Resources, Training, Maintenance & office staff. •Created business strategy, exceeded sales goals, & grew unit volumes from $875K to $1.0 M in 19 mos.•Managed $2M CAPEX budget, elevating the brand image, realizing double digit sales comps and delivering a positive ROI

Ma, Organizational/Industrial Psychology

Bs Psychology, Industrial And Organizational Psychology