Michael Hammersley Email & Phone Number

Arlington, Texas, United States

Perform scheduled, as well as emergency on-call troubleshooting and repair of any technical issues for restaurants with contracts with Retail Technology Group (RTG). This includes POS computers and any peripherals, to the network to the back office servers and anything on the main rack: switches, modems, firewalls, hot spots, etc. If we have never dealt with an issue before we are expected to learn it and solve the problem on the spot, regardless. I have consistently proved excellent at… Show more Perform scheduled, as well as emergency on-call troubleshooting and repair of any technical issues for restaurants with contracts with Retail Technology Group (RTG). This includes POS computers and any peripherals, to the network to the back office servers and anything on the main rack: switches, modems, firewalls, hot spots, etc. If we have never dealt with an issue before we are expected to learn it and solve the problem on the spot, regardless. I have consistently proved excellent at analyzing, learning, and solving in short order issues I have never seen before. I can disassemble, find an issue, repair it, and reassemble most any technology related component assigned to me. Show less

Installing, uninstalling, configuring hardware and software in large national branch locations such as: • Worked on a large Active Directory migration project. • Installed memory in servers.… Show more Installing, uninstalling, configuring hardware and software in large national branch locations such as: • Worked on a large Active Directory migration project. • Installed memory in servers. • Replaced uninterrupted power supply and pod on rack.• Wiping data from retired computers.• Credit card readers.• Installation and configuration of dual monitors. • Repairing servers that have been damaged by age or power surges. Also uninstalled and backed up data from old workstations and installed and restored multiple new workstations from Windows XP to Windows 7 at other company locations. Show less

Arlington, Tx

* Manage the Information Technologies department of the Company. * Manage RD and 3D printing department operations.* Assist the Accounting department develop report writing processes.* Assist the Sales department develop an automated management reporting system.

Dallas/Fort Worth Area

* Email Migration Specialist in Windows Outlook for a major brokerage and financial services firm. * Training new-hires.

Various

Most recently revamped the entire sight at an Ace Hardware Hub, backing up and switching out old hardware, installing all new hardware as well as restoring the data to the new systems.

Hurst, Texas

Currently reviewing and editing reports for the Asset Management team of Bayview Loan Servicing, a mortgage servicing company. The job requires extremely good organization skills with MS Office Excel, Word, and Outlook.• Supporting Asset Managers using MS Office Suite \ Excel Spreadsheet \ Word Formatting and Analysis • Avaya VoIP phone Installation \ Configuration \ Troubleshooting• RAMM Report Analysis \ Report Creation Support• Lender Processing Services, Inc. (LPS)… Show more Currently reviewing and editing reports for the Asset Management team of Bayview Loan Servicing, a mortgage servicing company. The job requires extremely good organization skills with MS Office Excel, Word, and Outlook.• Supporting Asset Managers using MS Office Suite \ Excel Spreadsheet \ Word Formatting and Analysis • Avaya VoIP phone Installation \ Configuration \ Troubleshooting• RAMM Report Analysis \ Report Creation Support• Lender Processing Services, Inc. (LPS) Support• Papervision Imaging System Analysis Support• Printer Configuration \ Troubleshooting• GDoc Report Creation and Support• IE Configuration \ Troubleshooting• Remote IE Favorites Restore Show less

Arlington, Tx

J.P. Morgan Chase Bank, Home Lending Loss Mitigation - Arlington, TX - April 2009 to February 2012Reviewing and editing reports and emails for a team of Relationship Managers. Very similar duties and goals as existing employer.• Windows 7 Installation \ Configuration \ Troubleshooting \ Support• Avaya VoIP phone Installation \ Configuration \ Troubleshooting \ Support• Wireless Adapter Installation \ Configuration \ Troubleshooting \ Support• Hardware Installation \… Show more J.P. Morgan Chase Bank, Home Lending Loss Mitigation - Arlington, TX - April 2009 to February 2012Reviewing and editing reports and emails for a team of Relationship Managers. Very similar duties and goals as existing employer.• Windows 7 Installation \ Configuration \ Troubleshooting \ Support• Avaya VoIP phone Installation \ Configuration \ Troubleshooting \ Support• Wireless Adapter Installation \ Configuration \ Troubleshooting \ Support• Hardware Installation \ Replacement \ Troubleshooting \ Support• Printer Installation \ Configuration \ Troubleshooting \ Support• Lender Processing Services, Inc. (LPS) Support• Asset Inventory \ Redeployment • Remote IE Favorites Restore• Ghost Imaging• Virus Removal Show less

• Remotely Changing \ Setting the hotel’s online pricing via La Quinta’s proprietary online system• Wireless Adapter Installation \ Configuration \ Troubleshooting \ Support • Hardware Installation \ Replacement \ Troubleshooting \ Support• Printer Installation \ Configuration \ Troubleshooting \ Support• Maintaining hotel reservation systems• Remote Login Software

• Ghost Image Creation \ Support \ Management• Email Installation \ Configuration \ Support• Wireless Access Point Installation \ configuration \ Support• Virus Removal \ Spyware Removal• Replaced hardware \ documented \ maintained \ upgraded hardware

Westlake, Tx

* Writer of the daily "Market Update"​ for distribution to clients of current stock market environment* Writer of national "Personal Investments Review"​ newsletter publication* Writer and Producer of Unique Mutual Funds Strategies Guide* Responsible for analyzing clients'​ needs and recommending appropriate Fidelity financial products* Solved complex investments and retirement questions via Electronic Response methods such as emailand IM* Initiated and managed a team to… Show more * Writer of the daily "Market Update"​ for distribution to clients of current stock market environment* Writer of national "Personal Investments Review"​ newsletter publication* Writer and Producer of Unique Mutual Funds Strategies Guide* Responsible for analyzing clients'​ needs and recommending appropriate Fidelity financial products* Solved complex investments and retirement questions via Electronic Response methods such as emailand IM* Initiated and managed a team to create a new Electronic Response Intranet web site* Facilitated client accounts, placing trades, loans, redemptions, problem resolution, etc.* Administered as liaison for the largest grocery store 401K plan Fidelity had under management Show less

Computer Hardware Technician 2011 Ch-211, 2012, Information Technology

Training for various IT certifications.

Computer Hardware Technician Ch-111, 2012, Information Technology

Bachelor Of Business Administration (Bba), Business, Management, Marketing, And Related Support Services

Activities and Societies: Sigma Nu Fraternity Graduated with a Bachelors of Business Administration.

Microsoft Office Xp Cs-295, 2012, Information Technology