Michael Hancock Email and Phone Number
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IT Leader and change maker who thrives off of the value created at the intersection of business processes and the capabilities of modern IT. Experienced across the financial, healthcare, software, and services industries as I have served all of them in the capacity of a Service Delivery Manager, Technical Account Manager, or IT Advisor. Strong relationship-based sales and delivery professional skilled in Cloud Deployment, IT Governance, Enterprise Risk Management, IT Strategy, Business Intelligence, and Business Process Improvement.
Citi
View- Website:
- citibank.com
- Employees:
- 10
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It Project Tech Lead, Vice President Of Architecture And InfrastructureCiti Jun 2020 - PresentNew York, New York, UsLeading technical projects & initiatives in Citi's Global Functions Technology Services withing Enterprise Infrastructure Operations & Technology.
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Project Delivery ManagerCiti Nov 2019 - Jun 2020New York, New York, UsDelivery Manager in the Citi Global Production Assurance group. Helping to modernize Citi's vast application portfolio.
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Technical Account Manager / Service Delivery ManagerMicrosoft Jul 2014 - Nov 2019Redmond, Washington, UsI work closely with the customer's IT leadership and other Microsoft Account Team members to develop a technology roadmap enabling the customer to achieve their business goals. I then plan and manage the delivery of proof of concepts, upgrades, deployments, assessments, and trainings. I also serve as the customer's principle point of contact and escalation point in the event of a service outage or other technical issue. - Managed a portfolio of service contracts in excess of $1M annually - Grew the vast majority of contracts 20-67% YoY - Assisted software sales team with several key sales motions - Planned and managed the delivery of $8M services in 5 years - Enabled customers to migrate productivity and business applications to the Microsoft cloud - Escalated critical incidents & software bugs to service and product teams until resolution - Interfaced with 3rd-Parties to deliver positive outcomes to customers -
Security Program ManagerMicrosoft Jul 2010 - Jul 2014Redmond, Washington, UsIn the Security Governance & Architecture team we set the company standards for secure infrastructure and operations. We also actively monitored the environment for any deviations, handled exceptions, and coordinated external validation via audits and assessments. - Collaborated on company-wide Security Policy - Created custom Control Framework to address the 6K+ discreteregulations and requirements Microsoft was subject to - Deployed Control Framework to 200+ global employees collectively responsible for 600+ controls - Developed and implemented a risk-based and proactive controlmonitoring program to gain assurance of compliance - Coordinated the triage, review, and approval of Security Policy exceptions with product group leadership
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Senior ConsultantXtreme Consulting Group, Inc. Dec 2009 - Aug 2010Kirkland, Wa, UsConsulted with the Microsoft Security Governance and Architecture team during the draft stage of the new security policy and establishment of the control framework team. - Procured and negotiated service contract leveraging contacts inside and outside of Microsoft - Revised existing security policy and standards documents based on input from SMEs inside and outside the organization - Consolidated and rationalized 6K+ requirements from dozens of different regulations, industry standards, and contracts - Configured Archer GRC platform to support the structure and content of the Policy, Standards, and Controls -
Senior AdvisorErnst & Young Jul 2007 - Nov 2009London, GbServed customers across the Pacific Northwest with their security and regulatory needs. Adapted to the management structure and IT environments of each customer to correctly assess each organization's compliance with the given regulation or standard. - Performed external audits of large technology companies including Amazon, Expedia, Quantum, and others. - Reviewed and documented their processes, tools, and documentation for proper configuration and execution of critical IT General Controls (Change Management, SDLC, Logical Access, Physical Access, Incident Management, Disaster Recover, etc.). - Key team member in the launch of the first SharePoint environment for Ernst & Young’s PNW area. - Created the business case to track and report on testing, coordinated with EY Global IT to define requirements and release the service. - Administered SharePoint and Project Server and trained advisors to utilize both tools in order to more efficiently execute on and track progress on their projects. - Led small and focused project teams, personally responsible for onboarding, training, and managing other advisors and interns on Microsoft environment and practices. -
Department Web DeveloperBrigham Young University Jan 2005 - Jul 2007Provo, Ut, UsMaintained the website and IT resources of the Health and Human Resource Development Departments of the University - Converted antiquated CGI based registration system with extensible and object-oriented PHP platform - Integrated authentication of department websites with University authentication platform - Made website self-service so that department staff could self-manage classes, events, articles, and other site content -
Records ManagerMicrosoft Corporation For Kelley Services Jun 2003 - Dec 2003Managed existing and created all new physical and virtual records for the corporate litigation department. Completed ad-hoc assignments including archiving and records maintenance.Personal Projects
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Staff DeveloperHunt Interactive Dec 1999 - Jun 2000UsIn this my first job in IT while a Senior in High School I learned the ropes of HTML and .ASP programming. I got the privileged experience of working with many skilled programmers and designers in this position. While predominantly tasked with turning layouts from the designers into functioning websites I also had the opportunity to help track project hours for a key account and perform other administrative functions for this small company.
Michael Hancock Skills
Michael Hancock Education Details
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Brigham Young UniversityManagement Information Systems And Services -
Brigham Young UniversityInformation Systems
Frequently Asked Questions about Michael Hancock
What company does Michael Hancock work for?
Michael Hancock works for Citi
What is Michael Hancock's role at the current company?
Michael Hancock's current role is IT Project Tech Lead, Vice President of Architecture and Infrastructure at Citi.
What is Michael Hancock's email address?
Michael Hancock's email address is mh****@****oft.com
What is Michael Hancock's direct phone number?
Michael Hancock's direct phone number is +142540*****
What schools did Michael Hancock attend?
Michael Hancock attended Brigham Young University, Brigham Young University.
What are some of Michael Hancock's interests?
Michael Hancock has interest in Children.
What skills is Michael Hancock known for?
Michael Hancock has skills like Information Security, Security, Sharepoint, Business Process, Governance, Project Management, It Audit, Cisa, It Strategy, Sarbanes Oxley Act, Information Technology, Business Intelligence.
Who are Michael Hancock's colleagues?
Michael Hancock's colleagues are Hait L., Sam Steer, Iam Karthyk, Mahesh Brahma, Tushar Shirbhate, Stephen Mak, Min Sun, Phd.
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